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Ellen Kensington

4.0 star property
VIP Access

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Photo gallery for Ellen Kensington

Front of property
Bar (on property)
Restaurant
Suite (Coronation)
Minibar, in-room safe, individually furnished, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
18-26 Barkston Gardens, London, England, SW5 0EN
  • Place, Cromwell Road
    ‪4 min walk‬
  • Place, Bupa Cromwell Hospital
    ‪6 min walk‬
  • Place, Kensington High Street
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Compact Double

Minibar, in-room safe, individually furnished, desk

Compact Double

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Compact Single

Minibar, in-room safe, individually furnished, desk

Compact Single

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Continental Suite

Continental Suite

Continental Suite

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Crown Suite

Minibar, in-room safe, individually furnished, desk

Crown Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Coronation)

Suite (Coronation)

Suite (Coronation)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace

Classic Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Deluxe

Classic Deluxe

Classic Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Minibar, in-room safe, individually furnished, desk

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Compact Single

Minibar, in-room safe, individually furnished, desk

Compact Single

  • Sleeps 1

View all photos for Compact Double

Minibar, in-room safe, individually furnished, desk

Compact Double

  • Sleeps 2

View all photos for Classic Twin

Minibar, in-room safe, individually furnished, desk

Classic Twin

  • Sleeps 2

View all photos for Classic Room

Minibar, in-room safe, individually furnished, desk

Classic Room

  • Sleeps 2

View all photos for Classic Deluxe

Minibar, in-room safe, individually furnished, desk

Classic Deluxe

  • Sleeps 2

View all photos for Continental Suite

Minibar, in-room safe, individually furnished, desk

Continental Suite

  • Sleeps 2

View all photos for One Bedroom Crown Suite

Minibar, in-room safe, individually furnished, desk

One Bedroom Crown Suite

  • Sleeps 2

View all photos for Coronation Suite

Minibar, in-room safe, individually furnished, desk

Coronation Suite

  • Sleeps 2

View all photos for Classic Room With Terrace

Minibar, in-room safe, individually furnished, desk

Classic Room With Terrace

  • Sleeps 2

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About this property

Ellen Kensington

Hotel with a restaurant, near Kensington High Street
This smoke-free hotel features a restaurant, a bar/lounge, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff assistance are onsite.
Ellen Kensington offers 105 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in June 2024.

During your stay at Ellen Kensington, you'll be within walking distance of Kensington High Street. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, a multilingual staff, and an elevator
  • 15 minutes by foot from Kensington High Street and a 4-minute drive from Hyde Park
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Ellen Kensington.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.
Ellen Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • 5 steps to reach entrance
  • Lift (71 centimetre wide door)
  • Thin carpet in room

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Renovated guestrooms - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night, plus a one-time cleaning fee of GBP 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 25 for adults and GBP 25 for children
  • Pet fee: GBP 50 per pet, per night plus GBP 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Ellen Kensington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 164 reviews
Rating 8 - Good. 39 out of 164 reviews
Rating 6 - Okay. 22 out of 164 reviews
Rating 4 - Poor. 13 out of 164 reviews
Rating 2 - Terrible. 4 out of 164 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Leah

Liked: Cleanliness, amenities
Great place and location
Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Stayed 1 night in Nov 2025

4/10 Poor

lisa

Business traveller
Disappointing room very masculine in design nowhere for long hanging and no mirror for drying hair - tiny room. No replenishment of tea bags
Stayed 2 nights in Nov 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very comfortable bed and bedding. Bathroom was spotless, great MB toiletries. Helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Bahareh

Stayed 2 nights in Oct 2025

10/10 Excellent

Scott, New York

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff is accommodating and very friendly They let me check in early too which is fantastic Thank you S
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2025

6/10 Okay

Angus

Stayed 1 night in Oct 2025

2/10 Terrible

Kaleigh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Fridge in room didn’t work, nasty used bathroom kits In Washroom, bright green light in room. Heat / AC did not work in room. Small elevator that took forever and only 2 people at a time. Staff were nice, but unable to help with our complaints.
Stayed 2 nights in Oct 2025

8/10 Good

Julie

Stayed 1 night in Oct 2025

10/10 Excellent

Sarbani

Stayed 5 nights in Oct 2025

4/10 Poor

christine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel room came out highly rated on many sites. It was VIP access and got zero upgrades for anything. The room was so small. We are two women driving together with suitcases no place with a suitcase. Not even one drawer to put things in. Five hangers in a little small corner to hang five things. Would never stay here again if I didn’t upgrade to a room with a terrace, which I would think is doors that open to a sitting area patio overlooking things like their website shows we would have been in the basement of the hotel. Literally down the stairs outside in the basement. I feel like the whole hotel is smoking mirrors looks beautiful and has nothing.
Stayed 4 nights in Oct 2025

6/10 Okay

David

Stayed 1 night in Oct 2025

8/10 Good

Beverly Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.
Stayed 6 nights in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great & the staff are very friendly. We had dinner twice & were good.
Stayed 2 nights in Oct 2025

6/10 Okay

Nel

Travelled with partner
Liked: Cleanliness, staff & service
We did not have breakfast at hotel. We did not have a room with a Balcony
Stayed 3 nights in Oct 2025

2/10 Terrible

Avtandil

Disliked: Cleanliness
Stayed 15 nights in Oct 2025

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator terriible slow . The basic room too small
Stayed 3 nights in Oct 2025

8/10 Good

Natalie

Stayed 6 nights in Oct 2025

6/10 Okay

Hannah

Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, well-decorated, spacious room. Comfortable bed. Close to tube.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie N, Austin

Stayed 1 night in Oct 2025

6/10 Okay

Jane

I can see why the hotel was cheaper than a lot of other places in the area. This hotel is trying way too hard to be elegant, and they need to calm things down and master the basics. There’s a strange incongruence in the rooms. It’s like they have an old rundown, dusty feel, but they’re trying to gloss it over with expensive appearing furnishings, high priced tea cups and gold silverware. The rooms look old even though the hotel was recently refurbished and just opened last year. The machine in the room that is used to make coffee and tea is way too complicated to use. They need to simplify their process. The design of the restrooms is totally dangerous. There is no clear distinction between the shower, the toilet and sink. I could see this being a serious safety issue for somebody who is elderly because the floors in the bathrooms are not slip resistant. Rethink your concept Ellen Kensington.
Stayed 1 night in Sep 2025

10/10 Excellent

Dominique, Calgary

Stayed 1 night in Oct 2025

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