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Ellen Kensington

4.0 star property
VIP Access

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Photo gallery for Ellen Kensington

Restaurant
Front of property
Terrace/patio
Suite (Coronation)
Continental Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
18-26 Barkston Gardens, London, England, SW5 0EN
  • Place, Cromwell Road
    ‪4 min walk‬
  • Place, Bupa Cromwell Hospital
    ‪6 min walk‬
  • Place, Kensington High Street
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Compact Double

Minibar, in-room safe, individually furnished, desk

Compact Double

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Compact Single

Minibar, in-room safe, individually furnished, desk

Compact Single

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Continental Suite

Continental Suite

Continental Suite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Crown Suite

Minibar, in-room safe, individually furnished, desk

Crown Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Coronation)

Suite (Coronation)

Suite (Coronation)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace

Classic Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Deluxe

Classic Deluxe

Classic Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Minibar, in-room safe, individually furnished, desk

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Compact Single

Minibar, in-room safe, individually furnished, desk

Compact Single

  • Sleeps 1

View all photos for Compact Double

Minibar, in-room safe, individually furnished, desk

Compact Double

  • Sleeps 2

View all photos for Classic Twin

Minibar, in-room safe, individually furnished, desk

Classic Twin

  • Sleeps 2

View all photos for Classic Room

Minibar, in-room safe, individually furnished, desk

Classic Room

  • Sleeps 2

View all photos for Classic Deluxe

Minibar, in-room safe, individually furnished, desk

Classic Deluxe

  • Sleeps 2

View all photos for Continental Suite

Minibar, in-room safe, individually furnished, desk

Continental Suite

  • Sleeps 2

View all photos for One Bedroom Crown Suite

Minibar, in-room safe, individually furnished, desk

One Bedroom Crown Suite

  • Sleeps 2

View all photos for Coronation Suite

Minibar, in-room safe, individually furnished, desk

Coronation Suite

  • Sleeps 2

View all photos for Classic Room With Terrace

Minibar, in-room safe, individually furnished, desk

Classic Room With Terrace

  • Sleeps 2

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About this property

Ellen Kensington

Hotel with a restaurant, near Kensington High Street
This smoke-free hotel features a restaurant, a bar/lounge, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff assistance are onsite.
Ellen Kensington offers 105 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in June 2024.

During your stay at Ellen Kensington, you'll be within walking distance of Kensington High Street. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, a multilingual staff, and an elevator
  • 15 minutes by foot from Kensington High Street and a 4-minute drive from Hyde Park
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Ellen Kensington.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.
Ellen Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • 5 steps to reach entrance
  • Lift (71 centimetre wide door)
  • Thin carpet in room

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Renovated guestrooms - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night, plus a one-time cleaning fee of GBP 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 25 for adults and GBP 25 for children
  • Pet fee: GBP 50 per pet, per night plus GBP 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Ellen Kensington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 151 reviews
Rating 8 - Good. 37 out of 151 reviews
Rating 6 - Okay. 21 out of 151 reviews
Rating 4 - Poor. 13 out of 151 reviews
Rating 2 - Terrible. 4 out of 151 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2025

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is named after the early 20th century actress Ellen Terry, whose house it was. Clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

TROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay…

This will be our new go to hotel in London great location, great bargain extremely nice people.
Stayed 4 nights in Sep 2025

8/10 Good

Margath

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, lovely balcony. Great breakfast and wonderful helpful staff. The only complaint was the overwhelming fragrances in the lobby. So much potpourri or scented candles.
Stayed 4 nights in Aug 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Everything was amazing!!!
Stayed 3 nights in May 2025

8/10 Good

Rachel

Stayed 4 nights in Aug 2025

10/10 Excellent

Karen

Stayed 2 nights in Aug 2025

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and the breakfast was delicious except our room was in -1 floor. That’s the only disappointment.
Stayed 1 night in Jul 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, clean rooms in a great central location.
Stayed 8 nights in Jul 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel will stay again

Lovely place to stay, close with tube links to lots of places, nice breakfast, comfy bed
Stayed 1 night in Jul 2025

8/10 Good

Declan

Stayed 2 nights in Jul 2025

8/10 Good

Joseph, Latrobe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, even though the price was a bit high. I asked for a handicap, friendly room. Even though there was an elevator to the third floor, there are still steps involved, which was not easy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Ellen. I am normally very picky when it comes to lodging and was more than satisfied with the room, service and cleanliness. I would 10/10 choose to stay here again if I’m ever back in London. The close (2 min walk) proximity to the tube station and lots of quick food options made everything very easy.
Stayed 6 nights in Jul 2025

10/10 Excellent

Wayne

Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant stay for a great price.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place I've stayed in London so far

This hotel is a gem of a find. Room was lovely. Bed so comfy. Breakfast was so fresh and maybe the best hotel breakfast ever had. Im not one to stay at the same.place twice as i like to try different but would definitely come back here
Stayed 1 night in Jul 2025

8/10 Good

James

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Great hotel but room not the best

The Hotel and bar/restaurant area is great but the room is just a strange set up and weird cupboards where you don’t need them. The fridge light couldn’t be properly blocked out as cupboard was see through.
Stayed 1 night in Jul 2025

10/10 Excellent

Carl, Preston

Liked: Amenities, property conditions & facilities
10/10, would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

8/10 Good

Sara

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second stay and no faults at all. Great breakfast and super location
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Philippe

Liked: Cleanliness, staff & service, amenities
Burn or accept to be awaken by a fire alarm. Spent 4 nights on the 3rd floor. Very clean, my room was of very acceptable size for one person ("compact double", more compact than double though), bathroom in perfect condition, great front desk, copious breakfast, excellent value. Two problems though, one minor and one major: Minor problem: the elevator is the slowest possible elevator anywhere on the planet since the invention of the elevator and then, quite often, when going from the reception to the third floor, it would actually first go to the fourth floor and then turn back down to the third. Major problem: on the first night at around 1 am, I was awaken by the fire alarm and again on the fourth night it awakened me once at 2:30 am and a second time at 5:30 am. Many people actually went down the stairs during the 2:30 alarm because it lasted for some time. They have oversensitive smoke detectors that are triggered by steam from hot showers or by spray. 2 nights out of 4 awaken by a false alarm is a bit too much and I will not return before reassurances that the problem has been fixed.
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Really good location, room had everything I needed. Excellent breakfast and customer service, in particular thank you to Yana! Thank you for making my stay in London memorable.
Stayed 1 night in Jun 2025

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