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Ellen Kensington

4.0 star property
VIP Access

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Photo gallery for Ellen Kensington

Daily buffet breakfast (GBP 25 per person)
Terrace/patio
Continental Suite
Reception
Suite (Coronation)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
18-26 Barkston Gardens, London, England, SW5 0EN
  • Place, Kensington High Street
    ‪14 min walk‬
  • Place, Natural History Museum
    ‪16 min walk‬
  • Place, Hyde Park
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Compact Double

1 bedroom, minibar, in-room safe, individually furnished

Compact Double

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Compact Single

1 bedroom, minibar, in-room safe, individually furnished

Compact Single

7.0 out of 10
Good
(2 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Continental Suite

Continental Suite

Continental Suite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Crown Suite

1 bedroom, minibar, in-room safe, individually furnished

Crown Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Coronation)

Suite (Coronation)

Suite (Coronation)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace

Classic Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Deluxe

Classic Deluxe

Classic Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

1 bedroom, minibar, in-room safe, individually furnished

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Compact Single

1 bedroom, minibar, in-room safe, individually furnished

Compact Single

  • Sleeps 1

View all photos for Compact Double

1 bedroom, minibar, in-room safe, individually furnished

Compact Double

  • Sleeps 2

View all photos for Classic Twin

1 bedroom, minibar, in-room safe, individually furnished

Classic Twin

  • Sleeps 2

View all photos for Classic Room

1 bedroom, minibar, in-room safe, individually furnished

Classic Room

  • Sleeps 2

View all photos for Classic Deluxe

1 bedroom, minibar, in-room safe, individually furnished

Classic Deluxe

  • Sleeps 2

View all photos for Continental Suite

1 bedroom, minibar, in-room safe, individually furnished

Continental Suite

  • Sleeps 2

View all photos for One Bedroom Crown Suite

1 bedroom, minibar, in-room safe, individually furnished

One Bedroom Crown Suite

  • Sleeps 2

View all photos for Coronation Suite

1 bedroom, minibar, in-room safe, individually furnished

Coronation Suite

  • Sleeps 2

View all photos for Classic Room With Terrace

1 bedroom, minibar, in-room safe, individually furnished

Classic Room With Terrace

  • Sleeps 2

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About this property

Ellen Kensington

Hotel with a restaurant, near Kensington High Street
This smoke-free hotel features a restaurant, a bar/lounge, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff assistance are onsite.
Ellen Kensington offers 105 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in June 2024.

During your stay at Ellen Kensington, you're just a quick walk from Cromwell Road. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, a multilingual staff, and an elevator
  • 15 minutes by foot from Kensington High Street and a 4-minute drive from Hyde Park
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Ellen Kensington.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.
Ellen Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • 5 steps to reach entrance
  • Lift (71 centimetre wide door)
  • Thin carpet in room

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Renovated guestrooms - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night, plus a one-time cleaning fee of GBP 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 25 for adults and GBP 25 for children
  • Pet fee: GBP 50 per pet, per night plus GBP 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Reviews

Ellen Kensington Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 51 out of 104 reviews
Rating 8 - Good. 28 out of 104 reviews
Rating 6 - Okay. 14 out of 104 reviews
Rating 4 - Poor. 9 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

Reviews

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, clean rooms in a great central location.
Stayed 8 nights in Jul 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel will stay again

Lovely place to stay, close with tube links to lots of places, nice breakfast, comfy bed
Stayed 1 night in Jul 2025

8/10 Good

Declan

Stayed 2 nights in Jul 2025

8/10 Good

Joseph, Latrobe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, even though the price was a bit high. I asked for a handicap, friendly room. Even though there was an elevator to the third floor, there are still steps involved, which was not easy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Ellen. I am normally very picky when it comes to lodging and was more than satisfied with the room, service and cleanliness. I would 10/10 choose to stay here again if I’m ever back in London. The close (2 min walk) proximity to the tube station and lots of quick food options made everything very easy.
Stayed 6 nights in Jul 2025

10/10 Excellent

Wayne

Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant stay for a great price.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place I've stayed in London so far

This hotel is a gem of a find. Room was lovely. Bed so comfy. Breakfast was so fresh and maybe the best hotel breakfast ever had. Im not one to stay at the same.place twice as i like to try different but would definitely come back here
Stayed 1 night in Jul 2025

8/10 Good

James

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Great hotel but room not the best

The Hotel and bar/restaurant area is great but the room is just a strange set up and weird cupboards where you don’t need them. The fridge light couldn’t be properly blocked out as cupboard was see through.
Stayed 1 night in Jul 2025

10/10 Excellent

Carl, Preston

Liked: Amenities, property conditions & facilities
10/10, would stay again
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

8/10 Good

Sara

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second stay and no faults at all. Great breakfast and super location
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Philippe

Liked: Cleanliness, staff & service, amenities
Burn or accept to be awaken by a fire alarm. Spent 4 nights on the 3rd floor. Very clean, my room was of very acceptable size for one person ("compact double", more compact than double though), bathroom in perfect condition, great front desk, copious breakfast, excellent value. Two problems though, one minor and one major: Minor problem: the elevator is the slowest possible elevator anywhere on the planet since the invention of the elevator and then, quite often, when going from the reception to the third floor, it would actually first go to the fourth floor and then turn back down to the third. Major problem: on the first night at around 1 am, I was awaken by the fire alarm and again on the fourth night it awakened me once at 2:30 am and a second time at 5:30 am. Many people actually went down the stairs during the 2:30 alarm because it lasted for some time. They have oversensitive smoke detectors that are triggered by steam from hot showers or by spray. 2 nights out of 4 awaken by a false alarm is a bit too much and I will not return before reassurances that the problem has been fixed.
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Really good location, room had everything I needed. Excellent breakfast and customer service, in particular thank you to Yana! Thank you for making my stay in London memorable.
Stayed 1 night in Jun 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again!

We had a great 3 night stay at the Ellen! The front desk staff, breakfast staff and housekeeping staff were all friendly and helpful. The room was comfortable, clean and had many amenities. We do wish there had been a luggage rack in the room. (But I’m sure one would have been brought to us if I had asked : ) The breakfast and the breakfast space were fantastic!! This hotel and it’s location checked all the boxes for us.
Stayed 3 nights in Jun 2025

8/10 Good

luke

Travelled with partner
Liked: Cleanliness, amenities
Location is great , staff are polite and helpful. We only used the lift 3 times and it was very small and slow. The room next to us kept setting the fire alarm off happened 4 times
Stayed 3 nights in Jun 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay

We stayed for one night as were in London for a show. Hotel prices in London are very pricey so when i found this "Compact" room for the price i was happy to book and in a very easy to get to location. The room was compact but they did what they could with the space and the bathroom was clean and modern with lovely hand wash and clean towels.
Stayed 1 night in Jun 2025

4/10 Poor

Dawn

Liked: Cleanliness
Disliked: Staff & service
The receptionist tried to charge us again for a room I had already paid for. She then told me that breakfast was not included, it was. We checked in at 2.35pm and were told the room was not ready until 3pm. We were told to go away and come back later. we were then given a room in he basement which smelt of damp. We wont be going back to this hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Decor was lovely but slot of maintenance needed doing . Our room was very small compaired to our friends thst stayed in same standard room. Our curtains wouldnt close fully, coffee machine was broken and was showing a fault and could just about get in the shower as poor door design , if you are above a size 16 you wouldnt get in without hurting yourself on the shelves
Stayed 1 night in Jun 2025

10/10 Excellent

Teddy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the staff and it was so cute
Stayed 3 nights in May 2025

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
We had a long stay — 13 nights — and loved the whole experience. The location is great. The hotel is a very short walk from the Earls court tube station — direct access to the District Line and the Piccadilly line from Heathrow — and a longer but doable walk to the Victoria & Albert, Design, and Natural History Museums as well as Holland Park. Our room was small, but cleverly designed to make best use of all available space. Big windows overlooking a garden square let in lots of light and gave a feeling of living among treetops. The bed was comfortable. Everything was immaculate. The staff was friendly and helpful. The hotel restaurant offers an upscale Asian-inspired menu, and the surrounding neighborhood offers an abundance of small-scale local restaurants offering Indian, Chinese, Vietnamese, Lebanese cuisines, as well as traditional English pub food. It is true that the elevator is slow and the room could use a full length mirror (maybe hung on the outside of the bathroom door), but these observations don’t at all rise to the level of complaints. All in all, we enjoyed The Ellen very much and hope to return for another visit before too long.
Stayed 13 nights in May 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

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