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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Property amenity
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington High Street
    ‪3 min walk‬
  • Place, Kensington Palace
    ‪12 min walk‬
  • Place, Royal Albert Hall
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.4 out of 10
Good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.6 out of 10
Good
(46 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(20 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.6 out of 10
Good
(231 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

7.6 out of 10
Good
(21 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

7.4 out of 10
Good
(77 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Imagine has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, massages, or body wraps at Imagine
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the proximity to shopping
  • 14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 755 out of 1675 reviews
Rating 8 - Good. 478 out of 1675 reviews
Rating 6 - Okay. 231 out of 1675 reviews
Rating 4 - Poor. 110 out of 1675 reviews
Rating 2 - Terrible. 101 out of 1675 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The staff were warm, friendly and helpful. Couldn’t ask for more.
Stayed 1 night in Sep 2025

10/10 Excellent

Jires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Arnis

Stayed 2 nights in Sep 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, popular hotel. Phenomenal area. Good pool and steam room. Good bar.
Stayed 3 nights in Aug 2025

6/10 Okay

Arnis

Stayed 3 nights in Sep 2025

8/10 Good

MARYJANE

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location when visiting Kensignton and Notting Hill
Stayed 1 night in Sep 2025

6/10 Okay

Lior

Business traveller
Disliked: Property conditions & facilities, room comfort

Disapointing stay

Poorly maintained room. Broken phone, broken bed lamp, broken shower head. Very small and uncomfortable room. A better hotel should be secured at this price.
Stayed 3 nights in Sep 2025

8/10 Good

Debra Dianne, Lithia Springs

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The on site dining options are limited to a menu in the bar. Breakfast buffet is good but expensive. The onsite Starbucks has few options and closes early. Uber eats is the only option within 4 blocks after 8. The hotel is in a residential area so it’s quiet but everything is a few blocks walk back to the Main Street, buses, shops, dining. Not convenient for anyone with limitations!
Stayed 3 nights in Aug 2025

4/10 Poor

Consuelo

Travelled with family
Liked: Staff & service, amenities
Had a king bed standard room on 7th floor. VERY VERY small accommodation and TINY sink without counter space. This is smaller than a cabin on cruise ship. Could barely open exit door because of 2 suitcases. No drawers. Quiet and with a building view. Staff nice and lobby with good amenities. Great location. Tolerated the room for one night and because we were tired. Would request a better room next time or upgrade. Breakfast with good options. Elevator small and only fits 4 people without luggage.
Stayed 1 night in Sep 2025

10/10 Excellent

Adi

Stayed 2 nights in Sep 2025

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Helen

Stayed 1 night in Aug 2025

6/10 Okay

geraldine

Travelled with family
Liked: Cleanliness
I like the area of this Holiday Inn but our recent experience of Room quality wasn't great. The first standard twin we were allocated came as a shock! Absolutely tiny with the strangest lay out of a bathroom ever! In fact the room itself was an odd shape.... almost a very cramped diagonal. I asked reception if there was another room on preferably a higher floor available. There was but was told all of the rooms were a similar size and layout. Very cramped sadly. The room was clean and there was a little fridge. Its an ok stay for 1 night but i probably wouldn't stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Stayed 5 nights in Aug 2025

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Public transport options are very good as you have easy access to the underground to get you around as well as buses. There’s loads of food options in the area so you’re spoilt for choice. The hotel itself is very clean and the staff were friendly. I will definitely be returning in the future. Only due to personal preference if I had to choose one negative it would be the positioning of the television.
Stayed 1 night in Aug 2025

4/10 Poor

Charisse

Stayed 1 night in Aug 2025

8/10 Good

Charlie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with this Holiday Inn. The staff were exceptional, friendly and professional. The leisure facilities were fantastic and the pool perfectly heated!
Stayed 1 night in Aug 2025

6/10 Okay

ferdinand

Travelled with partner
Liked: Staff & service, amenities
Likes-personnel in the hotel. Dislike - 1 live roach
Stayed 3 nights in Aug 2025

6/10 Okay

Mr B

Business traveller
Liked: Property conditions & facilities

An ok experience

Staff were very friendly. Some issues in room e.g. TV remote control didn't work and wasn't addressed by housekeeping when raised, plus some water blockage in bath/combined shower after few minutes of running. Having driven +3hrs was disappointed there was no parking available (was main reason for choosing hotel)
Stayed 1 night in Aug 2025

4/10 Poor

Emmanuel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very poor customer service and unknowledgeable and unprofessional staff
Stayed 2 nights in Aug 2025

4/10 Poor

Jo

Disliked: Cleanliness
Unfortunately the complimentary coffee and teas were nit great. The little pots if milk were off. The coffee satchets were half open. Lounge food overpriced.
Stayed 2 nights in Aug 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 2 nights in Aug 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option for a long or short stay in London. We had a few things planned for this trip over a couple of days, so we opted for a nicer hotel than usual. It's in a good area, with lots of options for food and shopping nearby (I recommend Flat Iron Steak). The room was clean and tidy, although there was an unfamiliar yet not particularly offensive smell in the bathroom – maybe a cleaning product that was used. The room was relatively spacious, with a comfy albeit quite creaky bed. Complimentary tea and coffee were provided. We really enjoyed the breakfast buffet – particularly the range of pancake toppings – and it was kept well stocked up. The pool was a highlight of our stay, with a nice jacuzzi and steam room. Note that you can't lock your belongings away in the changing rooms unless you bring your own padlock. Overall, this is a solid mid-budget option for London and we will definitely consider staying again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Patrick Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kenneth

Travelled with family
Stayed 1 night in Aug 2025

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