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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Property amenity
Bar (on property)
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Kensington Palace
    ‪10 min walk‬
  • Place, Royal Albert Hall
    ‪16 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪51 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.6 out of 10
Good
(14 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.8 out of 10
Good
(52 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(23 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.8 out of 10
Good
(291 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.2 out of 10
Good
(36 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

8.6 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

7.8 out of 10
Good
(22 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

7.4 out of 10
Good
(84 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 Bedroom, Kitchenette

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Holiday Inn London - Kensington High St. by IHG

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, manicures and pedicures, or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a sauna, and fitness classes
  • Guests have great things to say about the breakfast and the helpful staff
  • 13 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, a terrace, and a vending machine are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel

Kensington Close

Kensington Close Hotel

Holiday Inn London Kensington Hotel

Holiday Inn London Kensington High St. Hotel

Holiday Inn High St. Hotel

Holiday Inn London Kensington High St.

London Holiday Inn

Holiday Inn London Kensington High St.

Holiday Inn London Kensington High St. an IHG Hotel

Holiday Inn London - Kensington High St. by IHG Hotel

Holiday Inn London - Kensington High St. by IHG London

Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 867 out of 1867 reviews
Rating 8 - Good. 534 out of 1867 reviews
Rating 6 - Okay. 244 out of 1867 reviews
Rating 4 - Poor. 116 out of 1867 reviews
Rating 2 - Terrible. 106 out of 1867 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Professional , polite staff and clean comfortable rooms. What more do you need.
Stayed 1 night in Feb 2026

6/10 Okay

SARAH

Travelled with partner
Liked: Cleanliness
The lady at check-in was really good. However the housekeeping staff knocking on the door at 8:30 am was too much.
Stayed 3 nights in Feb 2026

10/10 Excellent

GEORGIOS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, comfortable bed, the staff were helpful, and the location is great with great options around the area and close to underground to get around London
Stayed 4 nights in Feb 2026

4/10 Poor

Clare

Travelled with family
Disliked: Amenities
Pillows were terrible and constant fan blowing even with all air con etc off. Told gym/pool shut at 8pm, arrived at 7pm to be told now shut. Went the next morning to be told my 13 yr old couldn’t use gym even though we had previously. Hot tub and steam room out of order!
Stayed 2 nights in Feb 2026

2/10 Terrible

Heidi, Winnipeg

Liked: Property conditions & facilities
Disliked: Amenities
Terrible choice. When entering the ladies changing room in the pool area a male staff was inside cleaning. I then noticed a female staff telling him he was not permitted in the changing room. A little while later a seen three men in the ladies changing room appearing to look at the floor. Two of the men were in business suits looking to be some type of manager for the facility and another male worker. I find this behaviour concerning and could be quite traumatizing. A couple days prior women were naked changing and in sauna. I needed to bring this forward as I did not feel safe in the environment and hope this will prevent any ill harm to anyone else. No conditioner, no lotion and to ask for face cloths twice before receiving any. Hot tub was out of order. When I went to ask for staff assistance I was told to wait and she never came back.
Stayed 6 nights in Feb 2026

6/10 Okay

Michelle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No dental kits available. Had to ask twice only to find out at 10pm none were available. Really bad as no time in the morning to purchase elsewhere. Pool closes at 10pm but was denied access at 9pm. No signs or info. Booked the hotel with a pool to relax my arthritis before bed after city walking. Was in agony all night. Breakfast good. Room was good.
Stayed 1 night in Feb 2026

6/10 Okay

Carmel

Stayed 6 nights in Feb 2026

10/10 Excellent

Mrs Claire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money. Great location. Walking distance to Royal Albert Hall and Science, Natural History, V & A museums. Close to High St Kensington tube station. Room clean on arrival and cleaned daily during our stay. Enjoyed the indoor pool. Staff friendly & helpful. Would definitely return.
Stayed 3 nights in Feb 2026

8/10 Good

Jesse

Stayed 3 nights in Feb 2026

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Easy stay, staff was great. Slightly disappointed that the hot tub and steam room where closed, but the pool, sauna and locker rooms where useful.
Stayed 3 nights in Feb 2026

4/10 Poor

Amy

Travelled with partner
Disliked: Amenities
Booked for valentines long weekend as a family member was getting married (Friday-Monday) due to the facilities (swimming pool, jacuzzi, sauna etc) firstly the room was small. Shower sprayed water out all over the floor so we had to use extra towels to soak up the water. We had forgotten toothpaste but were told reception have spare toiletries incase you forget anything so when we asked them we were told to come back in the morning as he didn't have any. When we returned in the morning we found a vending machine which charged us £3 for a one use toothpaste tube and when my partner asked the guy at reception about it he told him it was nothing to do with them and it was an outside company (still didn't give us any extra toothpaste) Went to the pool in the morning for a swim and half of it was closed off for swimming lessons which wasn't advertised. Jacuzzi was out of order (also wasn't notified previous to stay) so everyone was squished into one half of the pool where people were trying to do lengths so not relaxing at all. The saunas were in the changing rooms as well and not near the pool which was another let down. When we contacted the hotel for a partial refund as we were really disappointed in the facilities that we thought we were getting and didn't. The hotel refused any type of refund they did eventually offer to change our room but we had to be at the wedding and didn't have time at that point. Definitely won't be staying again
Stayed 3 nights in Feb 2026

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel great staff
Stayed 7 nights in Feb 2026

8/10 Good

Stephen

Stayed 4 nights in Feb 2026

10/10 Excellent

Graham

Stayed 3 nights in Feb 2026

8/10 Good

MEL

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, Excellent breakfast
Stayed 1 night in Feb 2026

6/10 Okay

Hannah

Stayed 1 night in Feb 2026

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Feb 2026

10/10 Excellent

Patrick

Stayed 4 nights in Feb 2026

8/10 Good

Niall

Stayed 1 night in Jan 2026

6/10 Okay

Jeanne

Liked: Cleanliness, amenities
Disliked: Staff & service
The best part of the hotel was the pool- although it was crowded no matter the time of day. The standard rooms are extremely small and not just by American standards! By Parisian and London standards too! There is no TV offering for small kids (no CBeebies! No access to Netflix! Can’t even purchase a Disney movie!) and everyone I interacted with in room service was inefficient or rude.
Stayed 2 nights in Feb 2026

10/10 Excellent

Chukwudi

Liked: Cleanliness, staff & service, amenities
The staff were friendly and the room was clean albeit slightly compact. Thoracotomy enjoyed the food
Stayed 2 nights in Feb 2026

2/10 Terrible

Cheyenne

Stayed 2 nights in Feb 2026

8/10 Good

Colin

Stayed 1 night in Feb 2026

10/10 Excellent

Shyamalie

We are very happy with the service we received from this hotel and the staff. Georgina at the reception was very helpful in particular. Our room was lovely and comfortable with good facilities. We would recommend this hotel to anyone looking for a memorable stay in London, as the hotel is located in a very central area of Kensington with easy access to transport facilities.
Stayed 3 nights in Feb 2026

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff were friendly, courteous and extremely helpful. The room was clean, well equipped and what we needed for an overnight stay. Breakfast was superb. Fantastic hotel, great stay!
Stayed 1 night in Feb 2026

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