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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Couples treatment room(s), sauna, body treatments, aromatherapy
Bar (on property)
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪7 min walk‬
  • Place, Kensington Palace
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪49 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.4 out of 10
Good
(13 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.6 out of 10
Good
(49 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(23 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.6 out of 10
Good
(276 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.0 out of 10
Good
(33 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

8.6 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

7.6 out of 10
Good
(21 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

7.4 out of 10
Good
(83 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Kitchenette

  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn London - Kensington High St. by IHG

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, Swedish massages, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a sauna, and fitness classes
  • Guests have great things to say about the breakfast and the proximity to shopping
  • 13 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, a terrace, and a vending machine are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 814 out of 1778 reviews
Rating 8 - Good. 506 out of 1778 reviews
Rating 6 - Okay. 242 out of 1778 reviews
Rating 4 - Poor. 113 out of 1778 reviews
Rating 2 - Terrible. 103 out of 1778 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Flor

Liked: Cleanliness, staff & service
The hotel is in a lovely area, in a quiet street near beautiful London park. The staff very friendly, welcoming and attentive. Breakfast was delicious and well organised. Room small but had very nice shower and comfy bed. Little sofa to sit down was also good. Nice lighting options. My only reservation was the room was cold, it took a while to resolve the issue and this was very disappointing. The swimming pool was very nice, but steam room and jacuzzi not working, which was a real shame and one of the reasons for booking this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities
Very good and excellent service
Stayed 3 nights in Dec 2025

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great stay and clean
Stayed 1 night in Dec 2025

8/10 Good

Steve

Travelled with partner
Liked: Amenities, property conditions & facilities
Good price and location for a Xmas break. Hotel had everything needed - bar, restaurant, pool - added bonus for a decent fridge in the room. Aircon worked well and kept the selected temperature throughout the week and bed was surprisingly comfy.
Stayed 6 nights in Dec 2025

8/10 Good

Gino

Liked: Cleanliness, staff & service
Room was clean and staff were friendly.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lara

Stayed 1 night in Dec 2025

10/10 Excellent

KAREN

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of the BEST travel experiences we have ever had ♥️🙏 thank you to an amazing family at Holiday Inn!
Stayed 11 nights in Oct 2025

10/10 Excellent

Terry

Stayed 6 nights in Dec 2025

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well placed for amenities and public transport. Staff courteous room spotless and lots of choice for breakfast. We used the spa area too although the steam room was closed and the jacuzzi could do with a refurb. The staff were very good though.
Stayed 1 night in Dec 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I can only rate the hotel based on room, breakfast bar service and carpark. 1 room . Although room was as you would expect. The bathroom could do with a little work , both myself and my wife are very able bodied and both struggled getting in and out of the bath to get a shower . Having to put rubber mats on the bath to prevent from slipping are good , but with the bath having a real step slop the end you climb into the bath is not safe at all. Someone from the hotel needs to look into this befor ther is a serious injury. 2 breakfast . Excellent 3 bar 11pm last orders on a sunday . 4 carpark , although very tight , it was perfect, carpark entrance was put in before the modern car decided to grow , plus carpark attendant on 21/12 3pm was really helpfull Overall i will stay here again as perfect location for the royal albert hall.
Stayed 1 night in Dec 2025

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in main centre just next to the tube station. Cery clean and very tasty breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities
Hotel well located. Good standard hotel and seemed popular. Would stay again
Stayed 1 night in Dec 2025

6/10 Okay

Tim

Stayed 1 night in Dec 2025

10/10 Excellent

LaShella

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel location was perfect...in the heart of Kensington. Location was very convenient for trains, Uber, cabs and buses. The room accomodation was fair... the carpet was dirty and very soiled. The love seat was also not clean...very worn and could have benefited from a good shampoo. Otherwise, the bathroom was spotless and the breakfast bar was very satisfactory. The staff was friendly especially Ali who worked the Starbucks counter. He was very friendly and demonstrated impeccable customer service skills. I would stay at this location again but will request a room where some.of the amenities are not as worn and soiled.
Stayed 7 nights in Dec 2025

10/10 Excellent

Naomi

Stayed 1 night in Dec 2025

4/10 Poor

Stella

Rude breakfast staff who
Stayed 6 nights in Dec 2025

8/10 Good

Panayiota

Stayed 4 nights in Dec 2025

6/10 Okay

leigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On check in, my wife and I stood next to each other at the desk,I was greeted and acknowledged, my wife was completey ignored and not referenced or recognised in any way. I was twice asked if I would need one door card or two..there was two of us standing there. It was all a bit clumsy and not very welcoming. I had another interaction with reception shortly after, when we were bombarded with on line offers to upgrade our room to a suite. we decided to accept. When I returned to the desk to facilitate the upgrade, it felt very much like a task to far for the receptionist, again it was more fractious than a celebration. Reception did offer the concierge to pack our bags in the outgoing room to the new room, I explained that we had not unpacked anything and it would be much easier for all, if we just moved the bags ourselves. Reception said they would give me a call when the room was available.. When it came to 1530 and I'd heard nothing, I went back to reception. A new colleague said that we couldnt access our new room as the concierge hadn't yet moved our bags..!! So my original conversation had not been passed on, and I never received the message as offered. Very small points, and easily overlooked in isolation, but added together made us both feel not very welcome, despite having eventually paid for a reasonably expensive room. We avoided reception for the rest of our stay. All other staff we came across at all levels were 10 out of 10. Of note concirege desk, and bkfst chef
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Stayed 1 night in Sep 2025

8/10 Good

Carmen

Stayed 5 nights in Dec 2025

8/10 Good

Cheryl Cohen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older building but well maintained. Elevators are very small but there are many of them
Stayed 5 nights in Dec 2025

10/10 Excellent

Elbert

Stayed 2 nights in Dec 2025

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff, outstanding, helpfull refreshing change
Stayed 2 nights in Dec 2025

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness, staff & service, amenities
General service was very poor, staff basically didn’t know what was going on and a lot of the time don’t speak English very well so very hard to understand. You ask them something and they basically don’t have a clue.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was very clean and staff were helpful and friendly. The swimming pool was lovely. A good location for the Royal Albert Hall.
Stayed 1 night in Dec 2025

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