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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Creator video
Couples treatment room(s), sauna, body treatments, aromatherapy
Property amenity
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington High Street
    ‪3 min walk‬
  • Place, Kensington Palace
    ‪12 min walk‬
  • Place, Royal Albert Hall
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪49 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.4 out of 10
Good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.6 out of 10
Good
(46 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

7.8 out of 10
Good
(22 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.6 out of 10
Good
(245 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

7.6 out of 10
Good
(21 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

7.4 out of 10
Good
(80 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Children under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, body wraps, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • 13 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, a terrace, and a vending machine are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.
Boulevard Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Starbucks - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 768 out of 1685 reviews
Rating 8 - Good. 483 out of 1685 reviews
Rating 6 - Okay. 230 out of 1685 reviews
Rating 4 - Poor. 106 out of 1685 reviews
Rating 2 - Terrible. 98 out of 1685 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Afsaneh

Disliked: Cleanliness
Room and housekeeping , twice they forgot to leave me any toilet paper , I had to call and took a while to get it to me. Room was never dusted in the 11 days i was there.
Stayed 10 nights in Oct 2025

10/10 Excellent

Kert

Liked: Cleanliness, staff & service, amenities
Staff was excellent from the very beginning, they even left some wine and pastries in our room because they heard it was our 24th anniversary. Room was clean with good extras.
Stayed 1 night in Nov 2025

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location for the Kensington high street tube station (circle/district line) Room was adequate for what we needed - some may say a little small but we were fine. Annoying only one plug by kettle / fridge so had to unplug fridge to boil kettle. Loved that could open windows for fresh air. No usb charging so remember to bring the plug also. Room was clean and ‘made’ each day - not new linen though during 3 night stay which is fine but noticed as same stain on pillow case there each day. Funny / off smell from drain either in shower or sink which was a little off putting but kept window open to air out. Lifts in hotel took an age to come up or down so ok for us on first floor we just used the stairs but would be annoying on higher floors. Man who checked us in was friendly and concierge who took luggage for our last day out too. One lady was a bit short / sharp with my friend when she asked a couple questions on our last night. Pool was nice (a little cold and a bit of a shame when half of it taken up for swimming lessons) jacuzzi nice and warm but maybe need more of the jet cycle going. Sauna lovely and steam room too (steam room could do with a bit more light) Would stay here again.
Stayed 3 nights in Oct 2025

8/10 Good

christopher

Stayed 1 night in Oct 2025

4/10 Poor

Shareen

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I’ve stayed at this property many times in the past and have always enjoyed my visits, but unfortunately, this stay fell far below the standards I’ve come to expect. When I got to my room, it was absolutely freezing — almost as cold as outside. I tried to call reception from the room phone, but it wasn’t working. I ended up having to go downstairs in person to report the issue, which completely disrupted my evening. I encountered a maintenance staff member in the hallway, who agreed to check the thermostat. He was surprised at how cold the room was and tried to fix the issue but ultimately advised me to go back downstairs to report it. A portable heater was then brought up, which I appreciated, but it was not powerful enough to warm the room and has made little difference to the temperature. I had  to stay wrapped in blankets and my dressing gown with the hood up just to keep warm. Even my nose and hands were cold — it was genuinely uncomfortable. To make things worse, there was barely any toilet paper (around one-fifth of a roll), and because the phone wasn’t working, I couldn’t even call down to request more. It also seemed like this room might not be used often — even the TV was switched off at the mains. This experience really spoiled what should have been a relaxing stay. I emailed management whilst at the property to complain and they never replied or came to my room to resolve the issue. I’ve also contacted customer service, who have not resolved my issue
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
The breakfast
Stayed 2 nights in Oct 2025

10/10 Excellent

Natalie

Stayed 1 night in Oct 2025

10/10 Excellent

Monique

Stayed 4 nights in Sep 2025

8/10 Good

Hazel

Business traveller
Liked: Cleanliness, staff & service, room comfort
The room was small - enough room for me to just squeeze my average sized body between the bed and the wardrobe, but tbh as I was one person, it didn’t matter that much. Breakfast was lovely with fresh pancakes and perfect pastries. Service was excellent. It’s a busy hotel but they pull all staff so you don’t queue for more than a couple of minutes.
Stayed 1 night in Oct 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness
Clean room and nice breakfast however rooms are small, lifts are small and slow to respond
Stayed 1 night in Oct 2025

8/10 Good

Owain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly and helpful staff. Excellent breakfast, great spa and pool, and a very convenient location. Standard double room was on the small side, but we weren’t there enough for that to matter. Lovely stay
Stayed 3 nights in Oct 2025

6/10 Okay

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy other guests, cleaners and hot water system at 4am… didn’t sleep after this Gym well equipped- too busy to get in hot tub sauna and steam room which was disappointing
Stayed 1 night in Oct 2025

6/10 Okay

Gherlie

Stayed 2 nights in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about hotel was perfect and will certainly use hotel again.
Stayed 3 nights in Oct 2025

8/10 Good

Luz

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

roseann

Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 3 nights in Oct 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, room comfort

So convenient if you are go to the Caribbean night

Enjoyed the convenience of staying when we attended the Caribbean experience held in the hotel.
Stayed 1 night in Sep 2025

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect if you want to explore London and are okay with using the Underground. The hotel is in a mainly residential neighborhood with great restaurants nearby. Also getting the breakfast option is well worth it
Stayed 4 nights in Sep 2025

10/10 Excellent

Jason

Stayed 3 nights in Oct 2025

2/10 Terrible

REINERIO, lakewood

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff wasn’t very helpful. Restroom shower has no shower doors that you gave to wipe tje floor every time you use it. Sink has a big crack. No hooks for coats. Not IHG i know. Did not Honor my Silver Membership just because i booked it via third party. The other IHG we booked on yjos Trip was totally excellent but not this one. And we always stay IHG around the world. This is the worst.
Stayed 1 night in Oct 2025

10/10 Excellent

Emma Stacey

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Jake

Stayed 5 nights in Oct 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

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