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Kensington Gardens Hotel

2.5 star property

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Photo gallery for Kensington Gardens Hotel

Exterior
View from room
Interior entrance
Standard Twin Room, 2 Single Beds
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

View in a map
9, Kensington Gardens Square, London, England, W2 4BH
  • Place, Hyde Park
    ‪15 min walk‬
  • Place, Piccadilly Circus
    ‪14 min drive‬
  • Place, Buckingham Palace
    ‪14 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

7.2 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

7.8 out of 10
Good
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Single Room

  • Sleeps 1

Double Room

  • Sleeps 2

Twin Room

  • Sleeps 2

Triple Room

  • Sleeps 3

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About this property

Kensington Gardens Hotel

Victorian hotel in London
This smoke-free hotel features concierge services, dry cleaning, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front-desk safe and a banquet hall.
Kensington Gardens Hotel offers 17 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they enjoy the helpful staff at Kensington Gardens Hotel. During your stay, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute drive from Hyde Park and 9 minutes from Buckingham Palace
As a guest of Kensington Gardens Hotel, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. Public spaces have free WiFi.

This Victorian London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Phoenix Hotel, 1-8 Kensington Garden Square]
The host will greet guests on arrival

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Phoenix Hotel, 1-8 Kensington Garden Square
The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Kensington Gardens Hotel.

Property is also known as

TOP Hotel Kensington Gardens
TOP Kensington Gardens
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TOP Kensington Gardens Hotel London
TOP Kensington Gardens London
TOP Kensington Hotel
Kensington Gardens Hotel London
Kensington Gardens Hotel
Kensington Gardens London
Kensington Gardens Hotel Hotel
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Kensington Gardens Top Hotel
Kensington Gardens Hotel London
Kensington Gardens Hotel Hotel London

Kensington Gardens Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 893 reviews
Rating 8 - Good. 346 out of 893 reviews
Rating 6 - Okay. 118 out of 893 reviews
Rating 4 - Poor. 31 out of 893 reviews
Rating 2 - Terrible. 16 out of 893 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Nav

Liked: Staff & service, property conditions & facilities
Since it was a hotel, I wish someone brought my luggage down for me when I checked out. A bit confusing to check in a different place than you’re staying.
Stayed 2 nights in Jul 2025

8/10 Good

Gary

Stayed 1 night in Jul 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just marking down as there are no fridges in the rooms, at least not in the room I was in, so unable to keep a cold drink. Besides that everything is/was great
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Aly

Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jul 2025

8/10 Good

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Room as described. The shower was very slippery and the shower head has to be held in your hand when showering, so may not be suitable for all.
Stayed 1 night in Jul 2025

10/10 Excellent

kurt

Stayed 2 nights in Jul 2025

4/10 Poor

robbie

Stayed 2 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with family, Travelled with group
This was our second stay this year. During our 1st stay the weather was cold. This time it was hot! This time our room had a fan in it. We were so thankful.
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Hot and loud

Don't go there during a heat wave, it's about 10C hotter in the rooms than outside. Also don't forget your earplugs because you will hear doors slamming until late at night and early in the morning.
Stayed 3 nights in Jul 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I knew there wasn’t an elevator. I didn’t know there were 4 floors. 80 steps up winding stair cases with luggage isn’t really a great option. My 73 year old mother needed assistance but there wasn’t any. The two young girls at the desk didn’t offer. Plus in order to check in for the Kensington Hotel you have to go three doors down to a different hotel. She could barely get her luggage up the front steps of the check in. Still no help was offered. I ended up hauling her bag up the flights of stairs to our room.
Stayed 2 nights in Jun 2025

8/10 Good

sabine M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a quiet Neighborhood. Its a five minutes walking distance from restaurants, shops and the train station. The only downfall is our room was on the fifth floor (76 stairs to climb) and there is no elevator.
Stayed 2 nights in Jun 2025

8/10 Good

Glenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Irfan

Liked: Cleanliness, amenities, property conditions & facilities
The reception staff is expected
Stayed 2 nights in May 2025

4/10 Poor

Madeline

Travelled with group
Disliked: Staff & service, amenities
No air conditioning and they put us on the top floor with 90 pounds of luggage. Horrible time.
Stayed 1 night in Jun 2025

8/10 Good

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Room was very hot
Stayed 3 nights in Jun 2025

8/10 Good

Barry

Stayed 1 night in Jun 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable rooms (friend, me). But she was at the front of our building and had a group roomed around her: noisy (my room was off on its own, at the back: quiet). Also, she was located where the outside door BANGED shut every time someone entered/exited. Maybe they could adjust the setting so that it closes quietly?
Stayed 3 nights in Jun 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Stayed 1 night in Jun 2025

8/10 Good

Sergey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We’ve got room on 5th floor and building is old and has no elevators. Other than that everything else was good.
Stayed 3 nights in Jun 2025

8/10 Good

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Julie-Anne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Small room but great price and great location. Room 16 was extremely hot even with the window open. Needed Aircon
Stayed 2 nights in May 2025

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