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NOX Lancaster Gate

4.0 star property

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Exterior detail
Interior
1 bedroom, in-room safe, individually decorated, individually furnished
Interior
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Laundry
  • Free WiFi
  • Business services

Explore the area

View in a map
25-27 Craven Road, London, England, W2 3BU
  • Hyde Park
    ‪5 min walk‬
  • Kensington Gardens
    ‪5 min walk‬
  • Royal Albert Hall
    ‪18 min walk‬
  • London (LHR-Heathrow)
    ‪31 min drive‬

Room options

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includes taxes & fees
17 Aug - 18 Aug
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About this property

NOX Lancaster Gate

Edwardian hotel in London
A business center, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite.
NOX Lancaster Gate offers 22 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 22-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at NOX Lancaster Gate, you're just a quick walk from Hyde Park. You'll find features like free WiFi in public areas, plus a business center and dry cleaning service.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 10-minute walk of Kensington Gardens and Hyde Park
WiFi is free in public spaces. There's an onsite business center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at NOX Lancaster Gate.

This Edwardian London hotel is smoke free.

Languages

English, Greek, Latvian, Lithuanian, Russian, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Cot (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
The front desk at this property is open daily from 10:00 AM - 9:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

27 Hotel
27 Paddington
MStay 27 Hotel
Hotel 27 Paddington
Paddington 27 Hotel
Paddington Hotel 27
MStay 27 Paddington
MStay 27
MStay 27 Paddington Hotel London England
27 Paddington Hotel
MStay 27 Paddington Hotel
O Paddington Bed & breakfast London
O Paddington London
MStay 27 Paddington Hotel
27 Paddington Hotel
O Paddington Bed & breakfast
O Paddington London
O Paddington
NOX Lancaster Gate
NOX HOTELS Paddington
NOX Lancaster Gate Hotel
NOX Lancaster Gate London
NOX Lancaster Gate Hotel London

NOX Lancaster Gate Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 174 reviews
Rating 8 - Good. 76 out of 174 reviews
Rating 6 - Okay. 27 out of 174 reviews
Rating 4 - Poor. 14 out of 174 reviews
Rating 2 - Terrible. 10 out of 174 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was ideal location and clean staff were friendly, only problem was we had 2 rooms booked as 4 of us went (2 couples) no staff on site and office locked at night when we got back from our night out on the first night my friend and her partner couldn't access their room the key card wouldn't work and needed a master key to open the door which we didn't have luckily we was there other wise they would have been sleeping on the corridor, we called the number on they key card provided but no one answered it, we attempted to explain to the staff in the morning but as they didn't understand English we didn't get anywhere we have since emailed to complain low and behold no response. It wouldn't stop me staying here again as the rooms are perfect for a short stay I would just make sure my card works before office is locked up and think a refund should be applied for the first night they couldn't even access the room.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Stairs were a bit annoying
Stayed 1 night in Jul 2021

6/10 Okay

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Rachel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Air conditioning didn’t work and it was the hottest week of the year, room service didn’t clean our room the entire stay
Stayed 4 nights in Jul 2021

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight football stay

Simple check in and out
Stayed 1 night in Jul 2021

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Elmer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good i've been overcharge twice due to late check in. Not happy.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, lovely room.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was so much better than expected considering we’ve booked last minute! We felt welcome from start to finish. Our room was clean and the interior looked amazing. Would definitely stay again and highly recommend! :)
Stayed 2 nights in Jun 2021

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab hotel

Great hotel, check in was friendly and accommodating! Would definitely stay again 🙂
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just wasnt happy with it, dusty room, no towels, weird rules that ive never come across before in hotels
Stayed 2 nights in May 2021

4/10 Poor

Andrea

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Needs a full refurbishment

I actually couldn't bring myself to stay there, so had to rebook another Hotel, and therefore lost my money. There was a very nice receptionist, however, I do think she had a cheek asking for a deposit to be made, when the bed and very sparse furniture looked like they came from the skip! I thought I'd booked a hostel by mistake.
There wasnt anything in the room to style, not even
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady on the reception she was very rude . Awful service
Stayed 1 night in Apr 2021

10/10 Excellent

Meshach

Stayed 1 night in Mar 2021

10/10 Excellent

Atif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t have car
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, room comfort

All good

Everything was great, except the wall paint that was falling off at 1 partoof the room. Had to be carefull not to get my clothes messed up
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved my stay

Lovely staff. Decent checkout time of noon. House keeping was hooving outside my room at 9.30am which was a bit inconsiderate. Bed very comfy. Bathroom was very stylish. Would definitely stay again
Stayed 1 night in Mar 2020

2/10 Terrible

Julian, Bracknell

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Most akward hotel ‘almost’ stay of my life. Didn’t end up staying the night as they didn’t deliver with the basics they promised they would offer like wi-fi connection. The first shock you get is as you walk in the “main reception” which is just a private looking office room where you sit, but it gives you the impression that you might not be in the right place. When offered to be shown to the room you actually have to leave the ‘reception building’ and go outside the street to go into another builiding some steps away. Narrow, small hallways in the main building and also to every room there. Was told there was no wi-fi like it wasn’t a bid deal, tv didn’t work either although the room looked clean and comfortable and would have stayed if everything had been fine. Went into the main building after getting a bit lost and felt like I was trapped because the exit sign doors are not clear at all, I complained about the above mentioned but they had no way of solving it and looked confused, but suggested for me TO PAY for an exterior internet provider. No more than 5 minutes in another room they offered where tv was indeed working there was a big banging coming just outside the door which at that point I was already looking for transportation to go back home. At the end after being refused one time a refund, was told I could get it to Expedia and at least the guy was nice enough to let me know about it and keeping in touch to make sure I was ok with that. Overall awful experience.
Stayed 1 night in Mar 2020

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