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Normandie Hotel

2.5 star property

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Photo gallery for Normandie Hotel

Exterior
Standard Double Room, Ensuite
Restaurant
Lobby
Lobby

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

View in a map
96 Sussex Gardens, Paddington, London, England, W2 1UH
  • Place, Hyde Park
    ‪8 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Place, Oxford Street
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 7 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Front of property
Wedgewood Hotel
  • Free WiFi
  • 24/7 front desk
3.3 out of 5, 1,002 reviews
The price is €74
includes taxes & fees
11 Nov - 12 Nov
Wedgewood Hotel

About this property

Normandie Hotel

Hotel with a 24-hour front desk, 8-minute walk to Hyde Park
A 24-hour front desk, a computer station, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff assistance. Housekeeping is not available.
Normandie Hotel offers 14 accommodations.
During your stay at Normandie Hotel, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas.
  • Free WiFi in some public areas
  • Amenities include a computer and a multilingual staff
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
Normandie Hotel offers its guests multilingual staff. A computer station is on site and WiFi is free in public spaces.

This London hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Computer station

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Normandie Hotel London
Normandie London
Normandie Hotel London, England
Normandie Hotel London
Normandie London
Hotel Normandie Hotel London
London Normandie Hotel Hotel
Normandie
Hotel Normandie Hotel
Normandie Hotel Hotel
Normandie Hotel London
Normandie Hotel Hotel London

Normandie Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 53 out of 780 reviews
Rating 8 - Good. 157 out of 780 reviews
Rating 6 - Okay. 223 out of 780 reviews
Rating 4 - Poor. 173 out of 780 reviews
Rating 2 - Terrible. 174 out of 780 reviews

6.0/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

6/10 Okay

John

Was ok for the price
Stayed 14 nights in Jul 2025

4/10 Poor

Steven

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sorry but the property, is dated , needs a freshing up , an upgrade . Nothing is inviting. Stair carpet is tired , the rooms are tired , the bathroom needs clearing , mould is visible. Beds well they needed renewing. Sheets were clean , but the covers are disgusting , they are stained even the replacement one one was bad . Coffee andvtea need looking at , no milk , no spare pillows . . So this hotel need some serious looking at.
Stayed 3 nights in Jul 2025

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Good location. Needs updating. Great price.
Stayed 2 nights in Jul 2025

6/10 Okay

Robert

Stayed 2 nights in Jul 2025

8/10 Good

Jason

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities, room comfort

You get what you pay for.

No hot water in the bathroom. Not the sink, or the shower. Despite letting it run for an extended period as advised. The bathroom was also filled with mold. This is a discount, low priced hotel so I don't expect too much. But I just want other people to know what to expect.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Disliked: Property conditions & facilities
In an area close to Paddington Station , good! Room had a 2 sq metre piece of carpet which was soaked with water when I walked into the room, and the hot water tap in the shower which was totally non functional.
Stayed 1 night in Jun 2025

2/10 Terrible

Andy

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Jun 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

4/10 Poor

Gil

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Worst bed ever

I have traveled a lot for over 20 years. This was the worst bed ever. You could feel the coil spring mattress killing your back and side. It also squeaked with every move. The shower temperature control spins around without changing the temperature.
Stayed 1 night in Jun 2025

2/10 Terrible

Chi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this hotel. Straight 3 days and nights without hot water in shower room and the receptionist had gone hiding and nowhere and no one was available to help us. Ring the hotel phone number and no one responded. Completely shameful and careless hotel and should be shut down from providing further service to tourists.
Stayed 3 nights in Jun 2025

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Do Not book here
Stayed 2 nights in May 2025

4/10 Poor

Rhett

Liked: Cleanliness, staff & service
Room for the most part was fine, not great, smaller than the pictures, really just two heads with a foot in between them. We were right by a busy road, and it was super loud at night, so sleeping was tough. The shower also did not have hot water. Staff was nice.
Stayed 2 nights in May 2025

2/10 Terrible

Oleg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away from this hotel!

On October 5, 2024, I booked a room at Normandie Hotel (London, England) for the period of April 5 to April 7, 2025 (2 nights). Unfortunately, I have serious complaints regarding the quality of service provided during our stay. Upon check-in, we were assigned a room in the basement (Room #2), which was extremely cold. There was no central heating, and the radiators were completely cold. The only source of heat was a small electric heater, which could barely warm up a single square foot of the room. Given that it was early April, the temperature inside was uncomfortably low. We were given a Wi-Fi password from a different hotel (Seymour Hotel), which did not work in our basement room — there was no signal at all. Most concerning of all, there was no hot water. The water temperature was around 20°C (68°F), which, combined with the cold room, made basic hygiene impossible. Instead of proper blankets, we found only small pieces of flannel on the beds. As a result, we were freezing throughout both nights of our stay. We were unable to contact any hotel staff — the building appeared to be completely empty aside from us. Due to the lack of Wi-Fi in the room, we were unable to immediately report these issues. Moreover, after two nights in these conditions, my wife fell ill from the cold, and we were forced to cancel our plans and leave London early.
Stayed 2 nights in Apr 2025

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Nigel

Business traveller

Awful- Read The Reviews!

No hot water all stay!!! No reception out of hours. Fire alarm at 2am but nobody to check it or cancel the sounders until someone turned up eventually. They cancelled the alarm, apologised, but didn’t stay to see if there was a fire, or if everyone was okay.
Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel for the money.
Stayed 7 nights in Dec 2024

8/10 Good

mertocenk

Stayed 1 night in Dec 2024

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok very dated front door was hard to unlock but otherwise ok
Stayed 2 nights in Dec 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the room. Had clearly been like it a while as the control just span around. I’d accidentally left an item of clothing at the property and in attendance a few days later I was advised they’d thrown it in the bin. So be aware there are no lost and found facilities
Stayed 1 night in Dec 2024

4/10 Poor

Sol

Disliked: Amenities, property conditions & facilities
Location is good, v close to Paddington. The room was tiny with very tired carpet that was probably teeming with dirt. Hot water? Not available, the shower was only warm enough not to gasp - but oh well, good for waking up properly. When I arrived I didn’t realise that the radiator was merely decorative so my first night was absolutely freezing. In the morning I realised there was an electric heater that I needed to plug. There was one towel, that I used for my body, face and hands, and also as a bath mat. Thankfully the other two nights more towels magically appeared. Never saw a soul. For what this hotel is, it is the most expensive hotel in London. I’ve stayed in youth hostels more comfortable than this.
Stayed 3 nights in Dec 2024

2/10 Terrible

Tracey Louise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible bed, no WiFi no hot water no milk. I am glad I only booked one night
Stayed 1 night in Dec 2024

2/10 Terrible

Roscina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old. Rickety bed. No heating. Stained bedding

Great location. But choose somewhere else. The bed spreads were very old and stained. One bed wobbled so much couldn’t sit on it let alone sleep. No flipping hot water. Cold showers in December is not good. No heating and portable heaters not up to much. Mattresses are cheap and old. I got spring marks just sleeping on them. If they just fixed stuff and got half decent mattresses it would be fine for the money. But gees DO NOT BOOK HERE
Stayed 2 nights in Dec 2024

2/10 Terrible

Valentina, Dexter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uninhabitable room with no heat or hot water. Hotel staff not responsive/ not on premises. Left the property as soon as practical am awaiting a refund. Horrific experience.
Stayed 2 nights in Nov 2024

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