"Loved our stay at the Pan Pacific hotel. Room was gorgeous, staff friendly, breakfast delicious ( though a 15 min wait as it was busy due to weekend ... " More
11 Mar 2024 by Xinchen Li
Dear Antonio,Thank you so much for taking the time to share such a positive feedback.Service is the heart at everything we do and I am delighted to know that you have enjoyed your stay. We are sorry to hear about the inconvenience caused on our Wellbeing floor and your comment has been shared with the team to look for improvement. Thank you for your review, so we would not continue to disappoint our guests. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London!Sincerely yours, Xinchen LiGuest Relations Manager
2 Jan 2022 by Xinchen Li
Dear Mrs M, It was wonderful to have you staying with us. Thank you so much for taking the time to write about us and sharing such positive feedback. We truly appreciate your wonderful responses and comments and I am delighted to know you enjoyed your stay. We sincerely hope that we will have the opportunity to welcome you back to Pan Pacific London. Warm regards, Xinchen Li Guest Relations Manager
25 Dec 2023 by Kelly Vo - Guest Services Manager
Dear sandro,Thank you for rating us with such high score. I am pleased that you have enjoyed your stay and felt well looked after. On behalf of the Pan Pacific London team, I look forward to welcoming you back soon.Sincerely yours,Kelly VoGuest Services Manager
1 Nov 2022 by Xinchen Li Guest Relations Manager
Dear Roger Henri,Thank you so much for taking the time to share such positive feedback.We were truly humbled to have you staying with us and delighted to see that you have enjoyed your stay so much!On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London!Kindest regards,Xinchen LiGuest Relations Manager
Pan Pacific London offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, spa services, and tour or ticket assistance are also featured at the luxury Pan Pacific London. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Pan Pacific London offers 237 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. A pillow menu is available. 55-inch LCD televisions come with premium digital channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a English breakfast on weekdays from 6:30 AM and 10:30 AM.
Straits Kitchen – This restaurant specialises in Singaporean cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Ginger Lily – This cocktail bar only serves light fare. Open daily.
The Orchid Lounge – This restaurant serves breakfast, lunch, dinner and light fare. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
