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The Chapter Hotels - London Hyde Park

3.5 star property

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Lobby
Executive Double Room, Ensuite
Dining
Lobby
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
60-62 Queensborough Terracce, London, England, W2 3SH
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Queensway
    ‪3 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪57 min drive‬

Room options

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite

Executive Double Room, Ensuite

7.0 out of 10
Good
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

8.4 out of 10
Very good
(6 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite

Standard Single Room, Ensuite

  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Triple Room, Ensuite

Executive Triple Room, Ensuite

Executive Triple Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Club Single Room

  • Sleeps 1

Superior Double Room

  • Sleeps 2

Deluxe Double Room with Double Bed

  • Sleeps 2

Club Double

  • Sleeps 2

Executive Triple Room

  • Sleeps 3

Deluxe Double Room With Double Bed

  • Sleeps 2

Superior Double Room

  • Sleeps 2

Club Double

  • Sleeps 2

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Exterior
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  • Air-conditioning
  • Breakfast available
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includes taxes & fees
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About this property

The Chapter Hotels - London Hyde Park

Hotel in London, steps from Kensington Gardens
Along with a 24-hour front desk, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Additionally, a front-desk safe, multilingual staff assistance, and a reception hall are onsite.
The Chapter Hotels - London Hyde Park offers 44 air-conditioned accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Chapter Hotels - London Hyde Park. During your stay, you're just a quick walk from Kensington Gardens. Free WiFi in public areas and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Steps from Kensington Gardens and 12 minutes by foot from Hyde Park
As a guest of The Chapter Hotels - London Hyde Park, you'll find multilingual staff, express check-in, and room service (during limited hours). Public spaces have free WiFi. The Chapter Hotels - London Hyde Park also features express check-out, a front-desk safe, and an elevator.

This 3.5-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 14.95 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Kings Hotel London
Kings London
Park Avenue J Hotel Hyde Park
Park Avenue J London Hyde Park
Park Avenue J Hyde Park
J Hotel London
Park Avenue J London Hyde Park
Park Avenue J Hotel London Hyde Park Hotel
Park Avenue J Hotel London Hyde Park London
Park Avenue J Hotel London Hyde Park Hotel London

The Chapter Hotels - London Hyde Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 249 reviews
Rating 8 - Good. 88 out of 249 reviews
Rating 6 - Okay. 23 out of 249 reviews
Rating 4 - Poor. 19 out of 249 reviews
Rating 2 - Terrible. 21 out of 249 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

E

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff
Stayed 3 nights in Oct 2025

2/10 Terrible

Dawn

Disliked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Good location, bed needing replaced, but otherwise all ok.
Stayed 2 nights in Oct 2025

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff and nice and quiet
Stayed 2 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; good location
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

10/10 Excellent

Kevin, Huntingdon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel leas than 2 minutes walk to Hyde Park. Staff very friendly, room facilities were very good and breakfast tasty
Stayed 1 night in Sep 2025

6/10 Okay

Kate

Liked: Staff & service
Disliked: Room comfort

Great location and staff, old dirty hotel

I hate writing a negative review when the employees were doing their best so would like to mention that first. I arrived to London around 11am and was hoping to just store my bags until check-in but was able to check in early. This was unexpected and a nice start to the stay. The room and bathroom were dirty and not very well maintained. Unfortunately the bed was the least comfortable I’ve ever slept on. I typically don’t struggle to fall asleep on a busy vacation but here couldn’t ever seem to get comfortable. I would not stay back here unless I were unable to find anywhere else for an even somewhat comparable price. At the time, there were plenty of other options that might’ve been a bit less convenient location wise. I would recommend going with something like that instead.
Stayed 3 nights in Aug 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say much positive about this hotel. The location is close to Baywater stations and that is where the positives end. Our room was facing the street and for the first 2 nights, there was a street party happening until 4am. After the second night of very little sleep, we requested a new room. We were told because we weren't packed up and ready to move, that was not possible (this was at 630am and we had an all-day event) The staff said "It should be better tonight". We said that after 2 sleepless nights we weren't willing to risk it. When we returned at 8pm from our day tour, we asked again for a new room. They were able to accommodate, however, the new room was no better. We left the next morning and found a new hotel. They were completely unapologetic. The first room was VERY hot and the A/C seemed to turn off every half every so we would have to get up and turn it on again. The windows were very thin and provide zero sound barrier to any noise. Both rooms looked tidy enough, but the property looked a bit dated. Please save yourself the trouble and DO NOT BOOK THIS HOTEL.
Stayed 4 nights in Aug 2025

10/10 Excellent

Christina

Stayed 2 nights in Jul 2025

8/10 Good

Lady

Liked: Cleanliness, staff & service
Disliked: Room comfort

Location great, but…

A good location, but low standard pillows and bed made for an uncomfortable night. Also ensure you brief your staff that AMEX is not accepted. We went through two tries, declined, for Amex to inform me it was declined at the hotel end. This was not the receptionist’s fault. She was embarrassed.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and in great condition. Check-in and check-out was quick and friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Edith

Liked: Cleanliness, amenities, property conditions & facilities
I traveled on my own, hotel seemed safe! Walls are paper thin, one can hear every word etc. in the next room!
Stayed 3 nights in Jun 2025

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Fit for purpose and price paid, staff efficient and Friendly,
Stayed 1 night in Apr 2025

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thera was a lot of rubbish on the street on outside the hotel.
Stayed 4 nights in Mar 2025

4/10 Poor

Colin

Stayed 1 night in Mar 2025

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel would recommend
Stayed 1 night in Dec 2024

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but very warm at night and no fan provided. Had to prop the window open as didn’t stay open by itself
Stayed 3 nights in Jan 2025

10/10 Excellent

Chantelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two rooms for 3 people (2 in one, 1 in the other). After an extremely poor experience at another place, this booking was a real relief. So friendly, lovely and accommodating at such short notice. Well positioned near tubes and buses, right near Kensington Gardens, plenty nearby and the hotel stay itself was just absolutely gorgeous. Staff were SO lovely. Thank you so so much for everything ❤️
Stayed 1 night in Dec 2024

2/10 Terrible

Nabila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Chelsea

Stayed 2 nights in Nov 2024

10/10 Excellent

Andrena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property but unfortunately there is construction going on across the street so it was very noisy, they did offer to move us to a back room which was very accommodating.
Stayed 3 nights in Oct 2024

4/10 Poor

Celia

Stayed 1 night in Oct 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staff. The only thing that could improve it would be a small room fridge.
Stayed 2 nights in Aug 2024

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