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4.2 out of 5

"A very professionally run hotel with friendly staff & very good cleanliness. Hope to stay there again soon! " More

By a verified traveller on Sat 18 Sep 2021

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Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
€145* Per night/room 21 Apr - 22 Apr

Standard Quadruple Room, 1 Bedroom

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Small Double

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Single Room (1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The great public transport around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Within a 10-minute walk of Kensington Gardens and Portobello Road Market

Phoenix Hotel ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Phoenix Hotel

Everyone (10) Couples (1) Family (4)
5 out of 5
A very professionally run hotel with friendly staff & very good cleanliness. Hope to stay there again soon!

Posted by on 18 Sep 2021

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Comment from Hotel Management

20 Sep 2021 by Phoenix

Good Morning Rebecca, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Simple but nice and clean and excellent location. Friendly staff at the hotel.

Posted by on 11 Oct 2020

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Comment from Hotel Management

11 Oct 2020 by Phoenix

Good Morning, Many thanks for your review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

5 out of 5

Posted by on 26 Oct 2019

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Comment from Hotel Management

28 Oct 2019 by Guest Relations Manager

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Siisti, remontoitu hotelli, hyvä sijainti lähellä kahta metroasemaa. Sijaitsee melko rauhallisen kadun varrella, joten ei meluongelmia. Täydellinen majoittumiseen teini-ikäisen kanssa, tänne tulemme ehdottomasti uudelleen.

Posted by on 3 Jul 2023

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Comment from Hotel Management

4 Jul 2023 by Phoenix

Good Morning Kati, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Quiet area, nice restaurants and bars. Rooms are small but okay, beds are confy

Posted by on 27 Mar 2023

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Comment from Hotel Management

31 Mar 2023 by Phoenix

Good afternoon Claudia, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Für ein paar Tage nach London zu gehen, ist diese Unterkunft perfekt. Es hat das nötigste was man braucht, ansonsten hat es viele Einkaufsladen in der Nähe. Das Frühstück war auch ganz in Ordnung.

Posted by on 2 Jan 2023

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Comment from Hotel Management

6 Jan 2023 by Phoenix

Good Morning Naomi Lara, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5

Posted by on 15 Oct 2022

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5 out of 5
Siisti huone ja ystävällinen henkilökunta. Aamiainenkin oli ihan hyvä. Hotelli on hyvä valinta kaupunkilomalle tulevalle. Lähellä on hyvät joukkoliikenneyhteydet.

Posted by on 14 Sep 2022

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Comment from Hotel Management

14 Sep 2022 by Phoenix

Good afternoon, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5
Freundlicher Empfang, gutes Frühstück, schnelle Reparatur bei defektem Lavabo. Wäre schön, wenn der Umwelt zuliebe die Badetücher nur dann gewechselt werden, wenn der Gast sie bereitlegt dafür.

Posted by on 7 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Phoenix

Good Morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

4 out of 5

Posted by on 17 Jan 2020

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Comment from Hotel Management

18 Jan 2020 by Phoenix

Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour or ticket assistance, coffee/tea in common area, and concierge services. This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London (QQP-Paddington Train Station) (1.2 km / 0.8 mi)
  • Metro station: Bayswater Underground Station (0.3 km / 0.2 mi)

Room Amenities

Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Ensuite bathroom

Food & Drink

Phoenix Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 1:30 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, mobile payments and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, cash and mobile payments. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Mobile payments
  • Noise-free rooms not guaranteed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Hotel Names

  • Phoenix Hotel Hotel
  • Best Western Phoenix Hotel London
  • Best Western Phoenix London
  • Hotel Best Western Phoenix
  • Phoenix Hotel Best Western
  • Phoenix Hotel London
  • Phoenix London
  • Phoenix Hotel London England
  • Phoenix Hotel London, England
  • Phoenix Hotel London
  • Phoenix Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.