Phoenix Hotel

3.5 star property

Choose dates to view prices

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(55 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small)

Exclusive Single Room (Small)

8.0 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with a bed, a desk, a chair, a TV, and a door.

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room, 1 Bedroom

A hotel room with a large bed, two nightstands, a wardrobe, and a chair.

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

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About this property

Phoenix Hotel

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room, and concierge services are onsite.
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The great public transit around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of Kensington Gardens and Portobello Road Market
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

Phoenix Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1004 reviews
Rating 8 - Good. 358 out of 1004 reviews
Rating 6 - Okay. 83 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 11 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

kate

Liked: Cleanliness
Super location and very friendly staff
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vishwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurants walkable from the hotel, nice staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gerald

Great stay
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Divareo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Bathroom clean and looks new Amenities in room - fan, refreshment tray, hairdryer, some toiletries I had a single room, plenty big enough for me but fairly compact. I had breakfast one day which was continental, lots of choice and an absolute bargain at £7.50! Off the main thoroughfare but minutes from lots of restaurants, cafes, convenience stores and 2 tube stops so super easy to get around. Definitely would recommend - price and location a steal for the area!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ALAN

Liked: Cleanliness, property conditions & facilities
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Marie

Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but noisy neighbours both nights…
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Ann-Mary

Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mustafa

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Pam

Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel, with all the convenience of a grand hotel, fantastic.
Stayed 3 nights in Feb 2025

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