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Phoenix Hotel

3.5 star property

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Photo gallery for Phoenix Hotel

Front of property
In-room safe, desk, blackout curtains, iron/ironing board
Bar (on property)
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Westbourne Grove
    ‪1 min walk‬
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(55 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small)

Exclusive Single Room (Small)

8.0 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

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Exterior
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  • Air-conditioning
  • Breakfast available
  • Housekeeping
4.3 out of 5, Excellent, 1,008 reviews
The price is €132
includes taxes & fees
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About this property

Phoenix Hotel

A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room, and concierge services are onsite.
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The great public transit around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the value of their stay and the helpful staff
  • Within a 15-minute walk of Kensington Gardens and Kensington Palace
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

Phoenix Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Phoenix Hotel Hotel

Best Western Phoenix Hotel London

Best Western Phoenix London

Hotel Best Western Phoenix

Phoenix Hotel Best Western

Phoenix Hotel London

Phoenix London

Phoenix Hotel London England

Phoenix Hotel London, England

Phoenix Hotel London

Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1007 reviews
Rating 8 - Good. 368 out of 1007 reviews
Rating 6 - Okay. 81 out of 1007 reviews
Rating 4 - Poor. 16 out of 1007 reviews
Rating 2 - Terrible. 11 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, property conditions & facilities
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Stayed 10 nights in Jan 2026

4/10 Poor

Gary

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be half?
Stayed 2 nights in Jan 2026

10/10 Excellent

floyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but noisy neighbours both nights…
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2025

10/10 Excellent

Gerald

Great stay
Stayed 4 nights in Dec 2025

10/10 Excellent

Jianhui

Stayed 1 night in Dec 2025

10/10 Excellent

Graham

Stayed 1 night in Dec 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
Stayed 6 nights in Nov 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
Stayed 1 night in Nov 2025

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025

2/10 Terrible

Sam

Travelled with partner
Disliked: Amenities, property conditions & facilities
I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Stayed 2 nights in Nov 2025

2/10 Terrible

erik, Brussel

Stayed 4 nights in Oct 2025

10/10 Excellent

Ann-Mary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025

10/10 Excellent

erik, Brussel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Sebastian

Stayed 2 nights in Oct 2025

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Conv
Stayed 3 nights in Sep 2025

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

JAGJEET

Stayed 3 nights in Sep 2025

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Oct 2023

8/10 Good

Benjamin

Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

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