2/10 Terrible
Maryanne
30 Nov 2025
Do NOT stay at this filthy hotel.Reception was rude, miserable, screamed at me & swore at me in her language. .I happen to speak this language also. Confrontational, hostile. Room they showed me smelled of vomit & urine. I decided not to stay & requested a refund. I DID NOT CHECK IN.
When I requested a refund, reception berated me & laughed in my face.
IS THIS A HOTEL THAT Expedia should be endorsing? We think not.
I called the police fearing for my personal safety.They took a report outdoors,after I had relocated to a safe hotel.
Have spoken to Expedia & they are pursuing this dump of a hotel for a full refund of $1,490.00. The hotel LIED to Expedia personnel & said that I had checked in.TO REPEAT,I DID NOT CHECK IN.
We operate 12 highly successful businesses in Canada. Our employees treat ALL CUSTOMERS with respect.
REGENCY HOTEL reception does NOT treat customers with respect. The employee is not an ambassador for the hotel.
We have travelled 15 times with Expedia.
ALL experiences have been wonderful..
BUT not this one.
We have also recommended Expedia to colleagues & family.
Was in London to attend a Judges' Conference.
DO NOT PATRONIZE THIS HOTEL.
JUDGE M.
Maryanne
Stayed 9 nights in Nov 2025

























