"This is an excellent hotel - a beautiful large room overlooking a park with high quality furnishings and fitting. The bathroom was excellent. My only ... " More
24 Jul 2023 by Blue Orchid Guest Relations
Dear Sarah,We regret that on this occasion we were unable to fully satisfy your expectations. Should you wish to return to London in the future we would like the opportunity to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group. We look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
9 Feb 2018 by Grange Hotels Marketing Team
Dear Guest, Thank you for taking the time to post a detailed review of your recent stay at Grange Rochester Hotel London. Please may I assure you that I am deeply concerned about the various aspects of your stay that marred your experience on this occasion. Please accept my apologies for the disappointment caused on this occasion and please rest assured this is not our usual level of service. Your comments have been noted and will be passing them on to the General Manager of the hotel to address and monitor internally to ensure that the high standards of facilities and services more usually associated with the Grange Hotels are maintained and improved. We very much hope that we will have the pleasure of welcoming you back in the not too distant future, when we may have the opportunity to restore your faith in Grange Hotels London. Kind Regards Grange Hotels Marketing Team
24 Jul 2022 by Blue Orchid Guest Relations
Dear Daniel, Thank you for taking the time to write to us following your recent stay at the Rochester hotel by Blue Orchid Hotels. We regret that on this occasion we were unable to fully satisfy your expectations. The matter you raised have been escalated to our Management team for them to address in our constant endeavour to improve and enhance the service offered to our valued guests. Should you wish to return to London in the future we would like the opportunity to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
3 May 2022 by Blue Orchid Guest Relations
Dear Ali, We are delighted that we fully satisfied your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
20 May 2019 by Grange Guest Relations Team
Dear Guest, Thank you for sharing your wonderful experience at Rochester Hotel London, we are delighted to hear that you enjoyed your stay very much. It is wonderful to know that you found our staff to offer a great service in a friendly and professional way. Thank you also for highlighting that you enjoyed the central and convenient location of the hotel. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We very much look forward to welcoming you again Kind Regards Grange Guest Relations Team
11 Jan 2019 by Grange Hotels Marketing Team
Dear Guest, Thank you for your glowing review of Grange Rochester Hotel London, we are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. We hope that we will have the pleasure of welcoming you on your next visit to London. It is also great to read such kind feedback about our team who take pride in everything they do. We very much look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team
