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4.2 out of 5

"A little small and dark. The common coffee facility wasn't good (lukewarm rather than hot water); no dairy-free choice on the open plan. so water dist ... " More

By a verified traveller on Thu 10 Aug 2023

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Nest Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Lovely Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Loft Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Wow Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Cosy Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Ruby Lucy Hotel London. During your stay, you're just a quick walk from London Eye. Free WiFi in public areas, a bar and breakfast (surcharge) are available.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests really like the accommodation for the spaciousness, comfy beds and cleanliness
  • Steps from The Vaults and 9 minutes on foot from London Eye

Ruby Lucy Hotel London ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ruby Lucy Hotel London

Everyone (6) Couples (5) Family (1)
3 out of 5
A little small and dark. The common coffee facility wasn't good (lukewarm rather than hot water); no dairy-free choice on the open plan. so water distributors (only at reception).

Posted by on 10 Aug 2023

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5 out of 5
Loved the location and the decor. Very quiet for the centre of London. Would stay again. Enjoyed the use of the swings and the guitar!

Posted by on 13 Jun 2022

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3 out of 5
Loved the 24hr bar and the staff were excellent. Loved the design of the hotel and its location. Did not like lack of tea and coffee in the room and the fact that we got woken up in the at 3am by loud music, singing and thumping from the bar. Was kept awake for 2hrs.

Posted by on 13 Dec 2021

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Comment from Hotel Management

5 Jan 2022 by Ruby Lucy Hotel London

Hi Carla, Thank you for taking the time to rate your stay with us. Following our Lean Luxury philosophy, we don't offer a mini bar in the room, but instead a 24/7 bar with a great variety of delicious drinks. In addition, on each floor you will also find our galley where you can make your own tea. Sorry to hear that you had a restless night during your stay with us because the music in our bar was obviously too loud. Next time you stay with us just ask our hosts to switch you to a different room, they are always happy to help, or just let us know in advance so we can assign you a different room located on a higher floor. We would be happy to welcome you back to one of our Ruby Hotels soon. Your Ruby Lucy Team

4 out of 5
Good location close to Waterloo station, noisy street at night, lights switches were difficult to work out in the room. But overall a good hotel would stay again.

Posted by on 9 Mar 2020

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5 out of 5
We truly loved the creativity in the hotel, the original label contents and the amps in the room as well as the option of borrowing a guitar from the bar! So cool! We will definitely recommend it and come again!!

Posted by on 1 Mar 2020

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4 out of 5

Posted by on 17 Feb 2020

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4 out of 5

Posted by on 28 Nov 2023

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5 out of 5
Ein wunderschönes Hotel, gut gelegen und ausserordentlich freundliches und hilfsbereites Personal.

Posted by on 23 Sep 2022

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5 out of 5
Sehr liebe Mitarbeiter im Hotel Ruby lucy. Die Lage des Hotels ist auch in Ordnung. Mann ist sehr schnell bei den beliebten Sehenswürdigkeiten. Wir würden auf jeden Fall wieder in dieses Hotel gehen.

Posted by on 30 Nov 2021

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4 out of 5
Interessantes neues Hotel bei Waterloo Station. Der Weg dahin führt allerdings über ein paar Ecken. Die Zimmereinrichtung hat mir sehr gut gefallen und war im Industrial Style. Bar und Rezeption sind eins, aber damit hat man am Abend auch gleich die Möglichkeit, dort was zu essen und zu trinken.

Posted by on 7 Oct 2021

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Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Ruby Lucy Hotel London. This 4-star London hotel is smoke free.

  • 75 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Waterloo East Station (0.7 km / 0.5 mi)
  • Metro station: Lambeth North Underground Station (0.4 km / 0.2 mi)

Room Amenities

Ruby Lucy Hotel London offers 75 air-conditioned accommodations with a safe and designer toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekdays.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ruby Lucy
  • Ruby Lucy Hotel London Hotel
  • Ruby Lucy Hotel London London
  • Ruby Lucy Hotel London Hotel London

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.