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The Kensington Hideaway

4.0 star property

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Photo gallery for The Kensington Hideaway

A historic building with multiple storefronts, including a restaurant and a cinema.
A hotel room with a bed, a telephone, and a decorative lamp.
Reception
A bar area with a curved counter, multiple stools, and a variety of bottles and glasses.
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View in a map
225 Kensington High Street, London, London, England, W8 6SA
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Holland Park
    ‪1 min walk‬
  • Place, Cromwell Road
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Cosy Single Room

Cosy Single Room

Cosy Single Room

10.0 out of 10
Exceptional
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Grand Queen Room

A modern hotel room with a large bed, a seating area with a chair, and a view of the city through large windows.

Grand Queen Room

9.0 out of 10
Wonderful
(7 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature King Room

Signature King Room

Signature King Room

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Companion Twin Room

A hotel room with two beds, floral wallpaper, a painting, and a telephone on a side table.

Companion Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Accessible

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Accessible

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Kensington Hideaway

A bar/lounge, dry cleaning, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, free newspapers and a front-desk safe are onsite.
The Kensington Hideaway offers 59 air-conditioned accommodations with laptop-compatible safes and espresso makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

During your stay at The Kensington Hideaway, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a bar, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • English breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and an elevator
  • Steps from Kensington High Street and 11 minutes by foot from Kensington Gardens
The Kensington Hideaway offers its guests complimentary newspapers in the lobby, dry cleaning/laundry services, and a front-desk safe. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The Kensington Hideaway also features an elevator and local meal delivery service. A complete renovation of The Kensington Hideaway was completed in November 2025.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 44 per day)

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Stereo

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Renovated entire property - November 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 44 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Seraphine Kensington Olympia
Best Western Seraphine Kensington Olympia Hotel
Best Western Seraphine Olympia
Best Western Seraphine Olympia Hotel
Kensington Seraphine Hotel
BEST WESTERN Seraphine Kensington Olympia Hotel London, England
BEST WESTERN Seraphine Kensington Olympia Hotel London England
Seraphine Olympia Hotel
Seraphine Kensington Olympia
Seraphine Olympia
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia
Seraphine Kensington Olympia Hotel Hotel
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia Hotel Hotel London

The Kensington Hideaway Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 102 reviews
Rating 8 - Good. 29 out of 102 reviews
Rating 6 - Okay. 3 out of 102 reviews
Rating 4 - Poor. 1 out of 102 reviews
Rating 2 - Terrible. 0 out of 102 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great hotel, a small but comfortable room and lovely beds.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic newly opened hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kamini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nicely decorated room, lovely friendly and efficient staff.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Wania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated top notch. Will stay again!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities
Fabulous location, facilities and room.. every interaction with the staff was outstanding.. highly recommended!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel! Very cozy and good atmosphere. Staff were very helpful! Great location for a west London stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Staff were friendly and helpful, room was perfectly clean and had everything we needed. Great location near a tube station. We would definitely stay again!
Stayed 1 night in Feb 2026
Verified

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money. Perfect location. Ideal for a 1 or 2 night stay. Little hanging space for clothes and no cupboards or drawers in the bedroom are the downsides
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was great albeit a little confusing and not detailed enough but the food was actually really really delicious. Staff were very attentive, and welcoming. The atmosphere was excellent. Nando’s next door and Waitrose just around the corner. Beds were super comf
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Wania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, rooms were excellent. Small, but nicely decorated. New technology, easy streaming and usb-c sockets. Staff felt young and not personal, but was ok. Did not try any food.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Staff were really friendly, allowing us to check in early and looking after our bags after we’d checked out. When we popped back in and out of the hotel during our stay they regularly checked that everything was okay with the rooms or if we needed anything. The room was cosy with all the amenities we needed. Well decorated, clean, cosy and in a great location about a 5 minute walk from the nearest tube station.
Stayed 1 night in Feb 2026
Verified

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great location - a few minutes walk to two metro stations. There are plenty of restaurants and shops around. The property itself is really nice, very cool modern decor. Our room had issues with the AC unit, so the heat did not work the first night we were there. The staff tried to address it when we brought it up to them. Overall, it was a good stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mai-Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, a bit small but everything you need. Clean. Great location on Kensington High Street and close to Olympia Expo. Although make sure you get a detailed receipt for breakfast each morning as you only get it as a lump sum at check out. Ours was clearly wrong but there was no way to check what was charged.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and reasonably priced, especially when considering where it is. The staff were all really nice and genuinely seemed to care. I would stay in the hotel again. Yo provide true balance to this review it's important to note that there were some issues with the room though: There were 3 eftover takeaway containers left in the fridge. The heating is rather hit and miss - for example, the bathroom was either ridiculously hot or cold. A light came on of its own accord at 5am.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC didn't seem to be very efficient.....maybe owing to modern standards?
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
I did not have breakfast
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly and the location was great. We ordered a signature king room but ended up with twin beds. When we spoke to reception we was shown a room that was a double but it was tiny so ended up staying in the twin. The staff informed us that it was a mistake their end but there was no other rooms to give us. We never received any compensation for this and was left with the impression that it was keep the twin room or move to a smaller room. This was a bit disappointing but other than this we liked the hotel, I would just ring in future to confirm they have the room details correct before arrival.
Stayed 1 night in Mar 2026
Verified

8/10 Good

liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we encountered were polite and helpful. The “Grand” queen rooms compact and I believe only a couple bed. Bed and Room were very comfortable. Main window had a perfect blackout curtain but very long side window only had a blind which just covered the window and had a constant glow around it all night. The bathroom was beautifully decorated and everything worked well. Only exception was the towel rail which was permanently only full and made the whole main room very hot. Luckily I’m a cold person but my partner did struggle with the heat. Also a strange smell which smelt like smoke. Overall I would stay again but would pay more attention to the things mentioned and inform reception earlier. Great location for exploring as close to tube.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Bernadette

Liked: Cleanliness, amenities, property conditions & facilities
We had a 2 night stay at this lovely, new hotel. Very clean, beds wonderfully comfortable. Pillows a bit hard so a choice of pillow would have been better. Checking in was a bit of an ordeal, system issues and language barrier. I understand systems can be challenging at times but there was no customer care, I did not feel welcome, made to feel it was my fault. took my phone off me to check my booking but scrolling through it, which disturbed me. The only time staff were nice was when we were leaving. Need to do better. Room small but worked well with appropriate furniture. Shower - power was lacking, looked great but disappointing. Good area, with short walk to the tube. Overall, yes I would stay again but customer service needs to improve.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Reija

Liked: Property conditions & facilities
Disliked: Staff & service
Sadesuihku toimi huonosti, hiustenpesuun sopimaton. Kaunis deco, se auttaa vähän kun äänekäs lämmitys ja kaikuvat lattiat ja käytävät. Viiden tunnin unella ei hymyilytä kun respassa toivotetaan hyvää päivän jatkoa kun kerroin metelistä :(
Stayed 1 night in Mar 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Dejligt hotel med god beliggenhed, værelset er lige lidt småt
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Lise Katrine

Liked: Cleanliness, amenities, property conditions & facilities
Supert personale, rommene var nye og fine. Litt trange. Det var litt lodotter rundt på gulvet ved ankomst, og flekker på vegger. Minus var at vindu ikke kunne åpnes, spesielt når AC fikk et problem. Det ble veldig varmt og innestengt da. Vaktmesteren var kjapt på plass og informerte oss om at de hadde problem med AC. Beliggenhet var super, masse butikker i gata utenfor, og ikke langt til undergrunn-stasjonen Kensington High Street
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Camere molto accoglienti, servizio cortese. Ottima colazione e posizionamento molto comodo per visitare Londra.
Stayed 3 nights in Feb 2026

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