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4.8 out of 5

"Amazing views and excellent room. Check in experience and dealings with some of the staff was perhaps more a 2-3 star experience. " More

By a verified traveller on Tue 15 Oct 2019

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Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Shangri-La The Shard, London. During your stay, you're just a quick walk from The Shard. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 5-star hotel has 202 rooms over 19 floors. Each room includes amenities such as free WiFi and an LED TV.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi
  • Enjoy a bite to eat at Lang, a delicatessen that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre and complimentary bicycles
  • Guests really like the accommodation for the spaciousness and nice bathrooms
  • Just a 4-minute walk from Borough Market and 6 minutes on foot from London Bridge
  • Airport shuttle service available for a fee

Superior Shard Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max
€517* Per night/room 22 Aug - 23 Aug

Premier Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite (Southwark)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Westminster)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iconic City View Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La The Shard, London ratings based on 25 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-La The Shard, London

Everyone (16) Couples (3) Family (4) Friends (1)
5 out of 5

Posted by on 20 Aug 2020

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Comment from Hotel Management

25 Aug 2020 by Kurt Macher - General Manager

Dear Guest, Thank you for your positive rating! We are so glad that you enjoyed your recent stay at Shangri-La Hotel, At The Shard, London, and hope to see you again soon. Best regards, Kurt Macher General Manager

4 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

24 Feb 2020 by Kurt Macher General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 10 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by Kurt Macher, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 2 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by Kurt Macher General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Fabiola Gonzalez -Duty Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!

4 out of 5
Amazing views and excellent room. Check in experience and dealings with some of the staff was perhaps more a 2-3 star experience.

Posted by on 15 Oct 2019

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Comment from Hotel Management

19 Oct 2019 by Duty Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear about the negative aspects of your stay, however hope to welcome you back again!

5 out of 5

Posted by on 10 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Kurt Macher, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 25 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Alex Willats, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 18 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Alex Willats, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

5 out of 5

Posted by on 19 Jan 2019

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Comment from Hotel Management

4 Feb 2019 by Alex Willats, General Manager

Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,

About the Shangri-La The Shard, London

Location 31 St Thomas Street, London, England SE1 9QU

Property Features

Shangri-La The Shard, London offers its guests an indoor pool, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2335 square feet (217 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2335 sq ft of conference space
  • 217 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (31.4 km / 19.5 mi)
  • Train station: London Bridge Station (0.5 km / 0.3 mi)
  • Metro station: London Bridge Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La The Shard, London offers 202 forms of accommodation with minibars and a safe. Beds feature Frette Italian sheets. A pillow menu is available. 40-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Frette Italian linens
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Lang – This delicatessen specialises in British cuisine and serves breakfast, lunch, dinner and light fare.

Gong – Overlooking the pool, this cocktail bar only serves light fare. Open daily.

Ting Lounge – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

Ting Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Health or beauty spa nearby
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note that room layout, furnishings, and views may differ from the photos shown.

Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 36 for adults and GBP 18 for children (approximately)
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self-parking fee: GBP 55.00 per night
  • Valet parking fee: GBP 55.00 per night
  • Rollaway bed fee: GBP 75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel London Shard
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La The Shard, London
  • Shangri-La The Shard, London Hotel
  • Shangri-La The Shard, London London
  • Shangri La Hotel At The Shard London
  • Shangri-La The Shard, London Hotel London

You should know

  • Shangri-La The Shard, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Shangri-La The Shard, London is listed in the 2020 Travel + Leisure 500.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.