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Shangri-La The Shard, London

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Photo gallery for Shangri-La The Shard, London

Indoor pool
Creator video - submitted by Saifuddin travel shop
Suite (London)
Superior Room, 2 Twin Beds (Shard)
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Luxury
VIP Access
5.0 star property
9.4

Exceptional

Sky-high elegance with stunning London views

Amazing views surround you from the 52nd floor, offering a peaceful ambiance and superb vistas of London. Swim high above the city in the breathtaking pool, and enjoy exceptional service that makes every moment unforgettable.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
31 St Thomas Street, London, England, SE1 9QU
  • Place, The Shard
    ‪1 min walk‬
  • Place, Borough Market
    ‪2 min walk‬
  • Place, London Bridge
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪85 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(12 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King

Iconic City View Room - 1 King

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Shard Room King

Premier Shard Room King

Premier Shard Room King

10.0 out of 10
Exceptional
(17 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King

Superior Shard Room - 1 King

9.6 out of 10
Exceptional
(20 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Shard Suite

Premier Shard Suite

Premier Shard Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite

Iconic Shard Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark)

Suite (Southwark)

  • City view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster)

Suite (Westminster)

  • City view
  • 124 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London)

Suite (London)

  • City view
  • 117 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • City view
  • 232 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Single Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds (Shard)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds (Shard)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About this property

Shangri-La The Shard, London

An indoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a sauna are onsite.
Shangri-La The Shard, London offers 202 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Shangri-La The Shard, London. During your stay, you're just a quick walk from The Shard. You'll find features like free WiFi in public areas, plus 2 bars and an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Asian cuisine while dining at TING
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a sauna, and bike rentals
  • Just a 2-minute walk from Borough Market and 7 minutes by foot from HMS Belfast
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Shangri-La The Shard, London offers its guests an indoor pool, a sauna, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
TING - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Reservations are required.
GONG - This cocktail bar specializes in Japanese cuisine and serves light fare only. Reservations are required. Open daily.
Bar 31 - This bar specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open select days.
Sky Lounge - This Champagne bar specializes in British cuisine and serves brunch and light fare. Reservations are required. Open select days.
24-hour room service is available.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 45 for adults and GBP 22.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • High chair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets: GBP 100 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 90 per night.
  • Cribs (infant beds) are available for GBP 90 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 45 for adults and GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90 per night
  • Rollaway bed fee: GBP 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La The Shard, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1000 reviews
Rating 8 - Good. 105 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Bruce

Stayed 3 nights in Jan 2026

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
brilliant!
Stayed 1 night in Feb 2026

10/10 Excellent

Balraj, Ilford

Liked: Cleanliness, amenities, property conditions & facilities
Room staff and service was incredible
Stayed 2 nights in Jan 2026

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities
Amazing hotel with highest standards of service and cleanliness. From the moment you arrive to the time you check out you are treated like royalty. The staff were amazing, professional and polite and nothing was problem. They sorted everything for you . We went for special occasion and if you want a treat this is the place in london
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Stayed 1 night in Jan 2026

2/10 Terrible

Amir

Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel and not the same brand as Tokyo. Would never stay again. Spend so much and worst service ever. Staff is confused.
Stayed 2 nights in Dec 2025

2/10 Terrible

Donniya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Sadly the hotel had little staff the service was sloppy breakfast wasn’t up to scratch. It was overdone and cold . Most disappointing .
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Spotless room, lovely staff.
Stayed 2 nights in Jan 2026

4/10 Poor

Roshan

Stayed 1 night in Dec 2025

8/10 Good

Rupert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We already had a late check in time of 4pm but the room was then not ready until 4.45pm and we had to leave already for dinner and a show, so we didn't get a chance to get settled in our room / get changed and refreshed before going out. The staff were helpful and understanding and the room was lovely, in fact the hotel is beautiful with incredible views of London. We enjoyed the breakfast too, great service and plenty of food options. Overall a nice stay but check-in could have been handled better!
Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual trip to London between Christmas and new year
Stayed 1 night in Dec 2025

10/10 Excellent

WANGYONG

Stayed 5 nights in Dec 2025

10/10 Excellent

Tanisha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent
Stayed 1 night in Dec 2025

4/10 Poor

Matthew

Stayed 1 night in Dec 2025

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay cannot fault it. only thing we had to queue for breakfast and the buffet wasn't topped up with everything as it was busy
Stayed 1 night in Dec 2025

10/10 Excellent

mr Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great sized rooms with unprecedented Views
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just brilliant, well worth the money.
Stayed 1 night in Dec 2025

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No access to a bar for paying guests. seriously?
Stayed 1 night in Dec 2025

10/10 Excellent

Kyle

Stayed 1 night in Nov 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
View is second to none in London—great location and the Gong Restaurant on 52 is fantastic!
Stayed 4 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

10/10 Excellent

Harry

Stayed 1 night in Nov 2025

10/10 Excellent

Vardan, Sun Valley

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 4 nights in Nov 2025

10/10 Excellent

scott

Stayed 3 nights in Nov 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
Best hotel I’ve ever stayed in service was unreal, views were the best, all round brilliant night
Stayed 1 night in Nov 2025

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