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The Craven Hotel

3.0 star property

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Photo gallery for The Craven Hotel

Front of property – evening/night
Reception
Shower, free toiletries, hair dryer, towels
Triple Room
Interior detail

Reviews

5.2 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
10-11 Craven Terrace, Paddington, London, England, W2 3QD
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Marble Arch
    ‪19 min walk‬
  • Place, Oxford Street
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About this property

The Craven Hotel

Victorian hotel in London with a 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a front-desk safe, multilingual staff assistance, and a reception hall are onsite. Housekeeping is available on request.
The Craven Hotel offers 39 accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

During your stay at The Craven Hotel, you're just a quick walk from Hyde Park. You'll find features like free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute walk from Kensington Gardens and 6 minutes by foot from Hyde Park
The Craven Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Craven Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Craven Hotel
Craven Hotel London
Craven London
Hotel Craven
England
The Craven Hotel Hotel
The Craven Hotel London
The Craven Hotel Hotel London

Reviews

The Craven Hotel Reviews

5.2

5.8/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 557 reviews
Rating 8 - Good. 99 out of 557 reviews
Rating 6 - Okay. 135 out of 557 reviews
Rating 4 - Poor. 139 out of 557 reviews
Rating 2 - Terrible. 151 out of 557 reviews

Reviews

8/10 Good

Nowlan

Travelled with family
Liked: Staff & service
No
Stayed 2 nights in Aug 2025

2/10 Terrible

Dean Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was truly awful. The springs on my bed were completely broken, the hot water didn’t work in the shower, i wasn’t provided a towel and the room had stains on the carpet and door that looked like blood. The staff were extremely unhelpful and didn’t seem to care. Don’t stay here.
Stayed 2 nights in Aug 2025

4/10 Poor

paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Great staff, downhill after check in… sorry 😕

I hate being negative about places but I was asked to leave a review and I’m not going to BS. The staff member I met was very nice and helpful I have nothing bad to say about him. The room cost me £50 so I wasn’t expecting the Plaza standard!
Stayed 1 night in Aug 2025

2/10 Terrible

Mesbah Isa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs: filthy room, broken room lock (staff didn’t think was an issue and surprised when I raised it), no towels (had to ask), no soap, damp smell, busted mattress, broken TV and window closure. Absolutely awful.
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Room was clean, shared areas were not. Did I get bitten by bed bugs???
Stayed 6 nights in Jul 2025

2/10 Terrible

Vipin, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be reported to Trading Standards.
Stayed 3 nights in Jul 2025

2/10 Terrible

Henny

Business traveller
Disliked: Cleanliness
Terrible room Black mould Wet walls and ceilings Floor was dirty and not hoovered Bed messy , I don’t even think the bed was changed !
Stayed 1 night in Jul 2025

8/10 Good

Shaid

Business traveller
Liked: Cleanliness, staff & service, amenities
Short walk from the underground and lots of dining options. Hotel is good enough for london considering the price.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Stayed 1 night in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Srinivasa Rao

Liked: Staff & service
Disliked: Cleanliness
The main reason is air conditioner is not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience. Great area. Great service

Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.
Stayed 3 nights in Jul 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service
Worst hotel I’ve ever stayed in. Dirty, gross and shocked that this is even offered on Expedia!
Stayed 1 night in Jul 2025

6/10 Okay

Jaimes

Liked: Property conditions & facilities
Weekend break. Would have liked to have a kettle in room. It was advertised on the website.
Stayed 2 nights in Jul 2025

6/10 Okay

Janet

Liked: Staff & service
Good reception staff very helpful, room clean but very s.all no tea and coffee facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay.

Terrible stay. The room was very dirty. It smelled like cigarette smoke and cat urine. The bed sheets had a bad odor and were wrinkled, as if they had already been used. The toilet was filthy, and the sink was clogged—it would fill up while brushing my teeth. The entire bathroom had a terrible smell. The carpet was also extremely dirty.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I was worried about staying here because of previous bad reviews but for the price I paid in the location. It wasn’t bad and the service was amazing. They always wanted me to be comfortable and have the best stay possible so if you’re looking for something in this location at a low rate I think this is a decent choice
Stayed 6 nights in Jul 2025

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel location

Location - great, room-clean; there was no hairdryer, but we got one upon request at the reception. The was also no tea kettle in the room to boil water; there is very little space in the shower but we fit in, the water is good, maybe there could be as many shampoo packets as there are nights of sleep...there was no soap or shower gel... could use more towels.
Stayed 4 nights in Jun 2025

10/10 Excellent

Toby

Stayed 1 night in Jun 2025

6/10 Okay

patrick

Disliked: Amenities, property conditions & facilities
Sad , poor condition small hotel
Stayed 4 nights in Jun 2025

8/10 Good

Lauren

Stayed 1 night in Jun 2025

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. I paid for a cheap hotel and got one. The bathroom was so small you could barely stand in it. The drain wasn’t working and I had to call twice for it to get fixed. The hotel room key had to be replaced every time I came back (and yes I kept it away from my phone). And then one time I waited at the front desk which had a “Back in 15 minutes” sign for nearly a half hour. But for the price I paid, could I really have expected much better?
Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness

Not good experience

Polite reception. Clean beds. But broken toilet seat, dirty toilet bowl, strong smell of cigarettes in the room.
Stayed 1 night in Jun 2025

2/10 Terrible

Shane

Business traveller
Disliked: Staff & service, room comfort

No blind or curtains

Was provided a room with no blinds or curtain. In summer this means being woken up by sunlight by 5:00, never mind not having privacy.
Stayed 2 nights in May 2025

2/10 Terrible

Yusuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opportunity for improvement

The pictures of the room and its aesthetic are not true; the hotel only uses part of the building shown. The pictures of the rooms and restrooms are inaccurate. My room (106) had a terrible toilet with no space between the hand basin and the toilet; you would literally have to sit sideways to use it. The toilet was very tiny, a detail not included in the hotel room pictures. There was no room service as claimed. We spent two nights, and our room was never cleaned once not even to dispose of waste or change the bins. Both the room and restroom bins were never emptied. Zero percent value for my money; if I could, I would have checked out. The hotel needs to do better. You'll be constantly awakened by the noise and vibration of doors closing next to your room. The room also lacks a functional night light; you either sleep in the dark or with the full light onthose are your only options. In all, it was a terrible experience. I paid less for a 3-star hotel in Spain and enjoyed my stay there. Craven should inform prospective customers of the true condition of their property with well-detailed pictures.
Stayed 2 nights in May 2025

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