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The Excelsior Hotel

2.0 star property

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Photo gallery for The Excelsior Hotel

Property entrance
In-room safe, desk, iron/ironing board, free WiFi
Interior
Interior entrance
View from property

Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
41-42 Argyle Square, London, England, WC1H 8AL
  • Place, British Library
    ‪5 min walk‬
  • Place, University College London
    ‪7 min walk‬
  • Place, Russell Square
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪68 min drive‬

Room options

View all photos for Single Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Single Room, Ensuite

  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Double Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Economy Double Room, Ensuite

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Ensuite

Standard Double Room, 1 Double Bed, Ensuite

Standard Double Room, 1 Double Bed, Ensuite

  • 6 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite

Superior Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Quadruple Room, Ensuite

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (5 people)

In-room safe, desk, iron/ironing board, free WiFi

Family Room (5 people)

  • 15 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Two Bedroom Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Queen Room with Two Queen Beds- Ground Floor

  • 15 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Excelsior Hotel

This smoke-free hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Other amenities include a porter/bellhop.
The Excelsior Hotel offers 28 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
During your stay at The Excelsior Hotel, you'll be within walking distance of Camden Markets. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and a porter
  • Just a 5-minute drive from Camden Markets and 6 minutes from Madame Tussauds Wax Museum
As a guest of The Excelsior Hotel, you'll find tour/ticket assistance, concierge services, and a porter. Public spaces have free WiFi.

This London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The check-in location differs from the property location; go to: [The Melville Hotel 39 Argyle Square]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 8 2025 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
The check-in location differs from the property location. To check in, guests will need to go to The Melville Hotel 39 Argyle Square
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Excelsior Hotel London
Excelsior London
The Excelsior Hotel Hotel
The Excelsior Hotel London
The Excelsior Hotel Hotel London

The Excelsior Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 21 out of 320 reviews
Rating 8 - Good. 91 out of 320 reviews
Rating 6 - Okay. 85 out of 320 reviews
Rating 4 - Poor. 68 out of 320 reviews
Rating 2 - Terrible. 55 out of 320 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

ALAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Paul

Liked: Staff & service, room comfort
Disliked: Cleanliness

Decent for the price...

Nice room but tired and there was dried blood on the bathroom floor but for the price can't really be too picky
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great location very close to Kings Cross station. Check in was via the hospital next door and was easy enough. Overall hotel is tired and grubby - there were piles of dirty linen on each floor by the stairs when we arrived at 9pm.
Stayed 1 night in Jan 2020

6/10 Okay

Lawrence

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

2/10 Terrible

Linda

Stayed 1 night in Nov 2019

2/10 Terrible

Henry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare

It was a nightmare, there are bedbugs in the bedroom, kitchen doesn’t work, WiFi was impossible to connect, there was a leak in the bathroom, the staff solved using a can beneath, the third floor without elevator if you Bring luggage is an important issue. the hotel is very old the floor is really noisy and is lifting up
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Good proximity to Kings Cross station and the underground.
Stayed 2 nights in Nov 2019

8/10 Good

laura

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Stephen

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort

Tiny, very tiny

I stayed there for one night because I had an early-morning train from King's Cross. This place has the smallest rooms I've seen. They've squeezed in every millimetre of accommodation space: the shower is over the toilet, the bed occupies so much of the room there's barely space for a backpack (certainly not for a suitcase), the halls are narrower than a normal person's shoulders. The reception desk is three buildings away. It's clean and the receptionist is professional, but the building is ridiculously cramped.
Stayed 1 night in Oct 2019

8/10 Good

ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was what was expected for the star rating and price. Basic but most importantly clean and comfortable. My friends and I would stay there again.
Stayed 1 night in Sep 2019

6/10 Okay

Yat Ho

Disliked: Property conditions & facilities

fair

Pros: Close to Kings cross; plenty of restaurants nearby Cons: Got a bar nearby, noisy at midnight, specially weekend; some facilities are old, even broken; narrow stairs, not convenient for luggages; wifi is out of service sometimes; small apartment, not comfortable with 4 persons
Stayed 5 nights in Jul 2019

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Clean and comfy.

Basic room but clean and comfortable. Served the purpose for a family of 5. Good location near kings cross station for ease of travel home.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good

We actually dealt with the Hotel Melville. There are many small hotels all in a row next to each other, all near the King's Cross train station, and some of them seem related to each other, perhaps under the same administration or ownership. As we were four persons with a lot of baggage, we were actually assigned a place around the corner called Flat No. 1. The staff were very considerate in putting us there, because we needed the room. The flat was in the basement but had its own entrance by a stairway down from the street and was huge. We had two bedrooms with two double beds. The bedding was fresh and clean and the beds comfortable. The flat appeared to be freshly cleaned as well as possible. There was also a kitchen with a long computer workstation with lots of plug-ins, and there were lots of various kinds of outlets in the bedrooms. The only complaints were that there seemed to be a small amount of mold around the light fixture in the bathroom, which was otherwise well cleaned, and the kitchen faucet dripped. On the whole, however, it was a nice place for tired travelers.
Stayed 1 night in Jul 2019

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelsior - Business Trip

I was a little bit nervous of the location - dodgy looking park over the road. KX & St Pan just 200 yds away - loads of eateries & new bars. Overall a pleasant enough experience at a reasonable price.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
The property is located within walking distance from the St Pancreas International. Which was very nice and convenient. However, the hotel had no air conditioning and we were located on top floor which was 6 flights on narrow steps especially when packing luggage. No breakfast was included and WiFi strength was very poor. The bathroom was only big enough for one to turn around in. The bathroom ceiling appeared to have been duct taped in a spot above toilet? When we went to check out and we turned in key (yes they still had a key) the gentleman just looked at us. Not to mention the TV would not program in the room. The hotel was definitely overpriced for the room you would have expected
Stayed 1 night in Jul 2019

8/10 Good

SANDRINE

Liked: Cleanliness, property conditions & facilities, room comfort

Good and convenient for families.

Reasonably priced and clean accommodation. Nice to have little fridge and kettle.
Stayed 1 night in Jun 2019

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ideal location

We had a 2 bed apartment and actually the beds were clean and fresh towels, the apartment doesn’t look great but it served the purpose and you cannot get nearer to kings cross if we tried.
Stayed 1 night in Jun 2019

6/10 Okay

Gary

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

2/10 Terrible

KWANGYONG, SINGAPORE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed that the room given was located in the basement. It was totally difference from the hotel website.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Good location, good value
Stayed 1 night in Apr 2019

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