27 Jan 2020 by Sara Odorisio - Assistant Front of House Manager
Dear Mr. Patel, Thank you for taking the time of reviewing your stay at The Franklin Hotel. We work hard to deliver an exceptional guest experience and we have well noted you were coming to celebrate your wife's birthday at our hotel, that is why we have upgraded your room to an Executive Suite. In regards to the cake, I apologize if you were not able to enjoy it, however your request for it to be vegan was never received. I hope we will still have the opportunity of welcoming you back in the future for an experience that meets your expectations. Kind regards, Sara
21 Oct 2019 by Sara - Assistant Front of House Manager
Dear Guest, Thank you for taking the time of ranking your stay at The Franklin Hotel. We are delighted that you enjoyed your time with us, and we hope to have the opportunity of welcoming you back very soon. Kind Regards, Sara - Assistant Front of House Manager
5 Dec 2016 by Nicolas
Dear Guest, Thank you so much for choosing The Franklin for your stay in London and for your positive feedback. I am glad you enjoyed the location of our property as well as the decor and our friendly and welcoming staff. We look forward to welcoming you back soon at The Franklin! Nicolas Front of House Manager
The Franklin London - Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury The Franklin London - Starhotels Collezione. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy a full breakfast daily.
The Franklin Restuarant – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a steam room and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Special check-in instructions:
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
