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Montcalm Marble Arch Townhouse, London, current page

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3.0 out of 5

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"Lovely hotel, nice friendly staff but a big problem. We were told on arrival the hotel was full and we would have to go the sister hotel in Paddington ... " More

By Notransfers on Tue 22 Jul 2014

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Deluxe Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

During your stay at Montcalm Marble Arch Townhouse, you're just a quick walk from Marble Arch. Enjoy features like free WiFi in public areas and dry cleaning service.

Free WiFi
Amenities include free newspapers in reception, a front desk safe and laundry facilities
Just a 3-minute walk from Marble Arch and 5 minutes on foot from Hyde Park

Montcalm Marble Arch Townhouse ratings based on 5 Verified Reviews

Review Summary

3.0 out of 5 3.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 3.0 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Montcalm Marble Arch Townhouse

1 out of 5

Upon arrival I was asked to move to a sister hotel in Paddington. I had deliberately booked this hotel for its location close to my meetings and as a solo female traveller, it was important to me. They reluctantly gave me a room on the ground floor right next to the reception desk. This meant that the 24 hour reception was noisy all night with loud chatting amongst staff, talking on the phone, the sound of people walking up and down uncarpeted stairs, stapling of papers together and banging of drawers all night long. At 2am I begged them to be quiet, the shift changed at 4.57am and the noise began again. They are clearly using this location as a lure to fill their underbooked hotel in Paddington. Do not stay here.

Posted by a verified traveller on 30 Nov 2018

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4 out of 5

Not quite what we expected

Lovely hotel, nice friendly staff but a big problem. We were told on arrival the hotel was full and we would have to go the sister hotel in Paddington. We had booked this place as it was very near to a wedding we were going to. After complaining and explaining we were given a room. Then we were told we would have to pay for breakfast as it was not included. My booking speciified breakfast??? Rather than pay twice we found a nice local place and at a fraction of the price they wanted. Not a good experience as it leaves resentment. Such a shame as it's a nice place to stay. We will never go back.

Posted by Notransfers on 22 Jul 2014

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1 out of 5

Epic Fail

I arrived at this hotel and was told that the system was broken. Therefore I was transferred to a "sister" hotel on Inverness Terrace (near Bayswater tube stop). I had booked this particular location for business purposes and wanted to be close to my venue on Monday and Tuesday. The new location was a complete inconvenience. I was also told there was no availability on any of the nights during my stay (3 nights) and couldn't transfer back to the original hotel. I cannot comment on the facilities of this particular hotel as I did not get to see a room. However, the hotel I was transferred to was shockingly bad. The state of repair was shocking, and the bathroom was barely bigger than a coffin. When I checked on a well known hotel and trip advice website, I discovered that this was a common practice for this hotel, with reports of transfers to the East End and as far away as Heathrow. I have NEVER had this problem with a hotel before, and usually if double booked you are upgraded by way of an apology. Not so with these clowns. Avoid at all costs.

Posted by JezzaUK on 19 Oct 2013

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5 out of 5

Great Location

My husband and I stayed for two nights and enjoyed our stay. The room was comfortable and tastefully decorated with mod cons. The location was great for our needs. The staff were good and the breakfast was very nice too! Would use again.

Posted by Georgie Borgie on 12 Jun 2013

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4 out of 5

Hyvä valinta

+ Pieni, kompakti huone, joka modernisti sisustettu. Siistit tilat. Ystävällinen henkilökunta. Metrolle matkaa n. 500m. - Huone oli "kellarikerroksessa", pimeä. Varaukseen kuului aamupala, mutta se yritettiin laskuttaa lähtiessä. Aamupala oli läheisessä ravintolassa.

Posted by Krista on 4 May 2013

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About the The Marble Arch Suites

Location 41 Great Cumberland Place, London, England W1H 7LG

Property Features

Montcalm Marble Arch Townhouse offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. This London hotel is smoke free.

15 guestrooms or units
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front desk safe
Newspapers in lobby (free)
No smoking on site

Family Friendly Amenities

Free WiFi
Soundproofed rooms
Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

Train station: Marylebone Station (1.2 km / 0.8 mi)
Metro station: Marble Arch Underground Station (0.3 km / 0.2 mi)

Room Amenities

Montcalm Marble Arch Townhouse offers 15 accommodations with minibars and a safe. LCD televisions come with pay-per-view films. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Minibar
LCD television
Films for purchase
Coffee maker
Shower
Housekeeping (daily)
Newspapers (free)
Hairdryer
Safe
Dressing gowns
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Sound-insulated rooms
Climate control
Ensuite bathroom

Hotel Policies

Check-in

Check-in time starts at 3:00 PM
Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11:00 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.

Pet Policy

No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available.

Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
No cots (infant beds) available
Carbon monoxide detector
No lifts
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
Debit cards
No gap period between guest stays

Hotel Names

Marble Arch Suites
Shaftesbury Marble
Shaftesbury Marble Arch
Shaftesbury Marble Arch Suites
Shaftesbury Marble Arch Suites Hotel
Shaftesbury Marble Arch Suites Hotel London
Shaftesbury Marble Arch Suites London
Shaftesbury Suites Marble Arch
The Marble Arch Suites Hotel
The Shaftesbury Marble Arch Suites
The Marble Arch Suites London
The Marble Arch Suites Hotel London
The Marble Arch Suites
Montcalm Marble Arch London
Montcalm Marble Arch Townhouse Hotel
Montcalm Marble Arch Townhouse London
Montcalm Marble Arch Townhouse Hotel London

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.