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The Park City Grand Plaza Kensington

4.0 star property

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Photo gallery for The Park City Grand Plaza Kensington

Front of property
Reception
Lobby
Exterior
Daily continental breakfast (GBP 15.00 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
18-30 Lexham Gardens, London, England, W8 5JE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Kensington High Street
    ‪8 min walk‬
  • Place, Kensington Gardens
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Grand Deluxe Double

Grand Deluxe Double

Grand Deluxe Double

8.4 out of 10
Very good
(78 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Double

Plaza Executive Double

Plaza Executive Double

8.6 out of 10
Excellent
(42 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Triple

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple

8.8 out of 10
Excellent
(22 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

8.6 out of 10
Excellent
(10 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Grand Deluxe Double Room Non Smoking

Minibar, in-room safe, desk, blackout curtains

Grand Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Plaza Executive Triple Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple Room Non smoking

  • Sleeps 3

View all photos for Plaza Executive Double Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Double Room Non smoking

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

  • Sleeps 4

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About this property

The Park City Grand Plaza Kensington

Hotel connected to the convention center in London with a restaurant
This hotel features a restaurant, a 24-hour fitness center, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
The Park City Grand Plaza Kensington offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The Park City Grand Plaza Kensington's great location gets high marks from our customers. During your stay, you'll be connected to the convention center, and within walking distance of Kensington High Street. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Within a 15-minute walk of Kensington High Street and Kensington Gardens
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly The Park City Grand Plaza Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Park City Grand Plaza Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15.00 for adults and GBP 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Parkcity Hotel London
Parkcity London
Park City Grand Plaza Kensington Hotel
Park City Grand Hotel
Park City Grand Plaza Kensington
Park City Grand
The Parkcity Hotel London
Park City Hotel London
The Park City Grand Plaza Kensington Hotel London, England
The Park City Plaza Kensington
The Park City Grand Plaza Kensington Hotel
The Park City Grand Plaza Kensington London
The Park City Grand Plaza Kensington Hotel London

The Park City Grand Plaza Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Robert, Bluefied

Stayed 4 nights in Oct 2025

8/10 Good

Evi

Liked: Cleanliness, staff & service, amenities
I love everyday housekeeping. It makes me relax to stay in the clean room after walking around London
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes. Staff helpful
Stayed 5 nights in Oct 2025

8/10 Good

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and the room was very clean with lots of amenities
Stayed 2 nights in Oct 2025

2/10 Terrible

Magnus

Good location
Stayed 2 nights in Oct 2025

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

elise

Travelled with family
Nice size of the room, comfortable beds and silent location. Extra plus for the coffe, tea and fridge. The breakkfast was unfortunately overprized and sad. The hot meals were cold and the selection of food did not meat up with the price.
Stayed 3 nights in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very warm at night, so we turned the cooling on and left for the day, hoping it would be cool when we returned for the evening. We returned to an oven! We were told at the front desk that the cooling was seasonal and we only had heating available in the room, so the best we could do was open the window, which only opened about 4 inches.....not enough to cool the room over night but enough to let the noise in and keep us awake all night!
Stayed 2 nights in Oct 2025

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As we did not have breakfast we are unable to comment. The outer building is very attractive wth lots of character. A pleasant entrance although the reception desk which is off to the side & not facing visitors; initially out of view. We were too early to check-in but offered a safe place to keep our luggage, though we did not require this service as we had relatives staying at the hotel. When we came to check-in later, we experienced a slight unfriendliness, were given passkeys to our room after some mix up with paperwork at the desk. Upon entering the allocated room, it appeared to be already occupied. This could have been an extremely embarrasing situation had the occupier been in the room; thankfully they were not! Back to reception we explained the situation to the same young woman on the desk, we were asked some questions in an abrupt, unfriendly manner & after spending a lot of time at the computer she allocated us another room, not before she blamed the error on her co worker. We found all this very unprofessional when a sincere apology & an aim to please, would have gone a long way. This was dissappointing. However, the overnight stay was pleasant. The rooms were clean but in need of updating, especially the bathrooms. Most hotels have walk-in showers but here they have bathtubs with shower, beware, the bathtubs are very high-sided. The location is great for Earl's Court Station & a variety of restaurants within walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Jean-Paul

Stayed 5 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2025

6/10 Okay

Federico

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an old hotel. Main window could not be fully closed, so it let cold air to get into the room. As a result, I got sick with a bad cold. Hotel staff was very helpful. They offered us to relocate to a lower-rated room in the basement, which we declined.
Stayed 2 nights in Oct 2025

10/10 Excellent

Federico

Stayed 2 nights in Oct 2025

8/10 Good

Imad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't know. The window was partly open and can't close it
Stayed 1 night in Oct 2025

10/10 Excellent

Madonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The air-conditioning and heat worked well. The room was cleaned daily unless you kept the do not disturb on. The room was fully serviced including replenishment of coffee and cookies which was nice. The staff were always helpful and polite.
Stayed 6 nights in Oct 2025

8/10 Good

Detchee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit small but nice room Staff is so helpful and helped us to booked a tour except 1 staff that snapped at me when I asked where's the Lift located, He said he gonna show me but snapped and in sarcastic voice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, quiet.
Stayed 4 nights in Oct 2025

10/10 Excellent

Veronica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entire package, a boutique hotel that delivers what it promises.
Stayed 8 nights in Oct 2025

10/10 Excellent

Deepa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel — stay here every time we visit London. Perfect neighborhood - so walkable, and close enough to the tube as well. Staff is very friendly and accommodating.
Stayed 4 nights in Sep 2025

6/10 Okay

Dorothy

Travelled with partner
Liked: Cleanliness
Didn't like that lift was broken and was pnbthe 4th floor
Stayed 4 nights in Oct 2025

8/10 Good

Tatyana

Liked: Cleanliness
The location is good. Our room had a very nice and comfortable bed. The shower had excellent water pressure. It was very clean. On the other hand, our room was in the very odd place with stairs, where my husband with his bad knees could barely walk up and down. The receptionist did not ask us if only stairs are ok for us.
Stayed 3 nights in Oct 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,walkable location. Room was large for London. Lift was out which made it difficult checking in and out with luggage.
Stayed 2 nights in Oct 2025

8/10 Good

Linda

Liked: Cleanliness
Very spacious, clean, quiet room. Cons: The sink didn't drain well and the refrigerator wasn't cold.
Stayed 3 nights in Oct 2025

8/10 Good

Per

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large spacious rooms (familiesuite)
Stayed 3 nights in Oct 2025

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