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The Park City Grand Plaza Kensington

4.0 star property

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Photo gallery for The Park City Grand Plaza Kensington

Front of property
Reception
Exterior
Daily continental breakfast for a fee
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View in a map
18-30 Lexham Gardens, London, England, W8 5JE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Kensington High Street
    ‪8 min walk‬
  • Place, Kensington Gardens
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Grand Deluxe Double

Grand Deluxe Double

Grand Deluxe Double

8.4 out of 10
Very good
(80 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Double

Plaza Executive Double

Plaza Executive Double

8.6 out of 10
Excellent
(48 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Triple

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple

8.8 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

8.6 out of 10
Excellent
(10 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Grand Deluxe Double Room Non Smoking

Minibar, in-room safe, desk, blackout curtains

Grand Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Plaza Executive Triple Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple Room Non smoking

  • Sleeps 3

View all photos for Plaza Executive Double Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Double Room Non smoking

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

  • Sleeps 4

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Interior detail
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About this property

The Park City Grand Plaza Kensington

A restaurant, a business center, and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
The Park City Grand Plaza Kensington offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The Park City Grand Plaza Kensington's great location gets high marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Cromwell Road. You'll find features like free WiFi in public areas, plus a restaurant and a business center.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Within a 15-minute walk of Kensington High Street and Kensington Gardens
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Park City Grand Plaza Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Park City Grand Plaza Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 to 30 per person
  • A restaurant

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • 5 steps to reach entrance
  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15 to 30 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Parkcity Hotel London
Parkcity London
Park City Grand Plaza Kensington Hotel
Park City Grand Hotel
Park City Grand Plaza Kensington
Park City Grand
The Parkcity Hotel London
Park City Hotel London
The Park City Grand Plaza Kensington Hotel London, England
The Park City Plaza Kensington
The Park City Grand Plaza Kensington Hotel
The Park City Grand Plaza Kensington London
The Park City Grand Plaza Kensington Hotel London

The Park City Grand Plaza Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1004 reviews
Rating 8 - Good. 316 out of 1004 reviews
Rating 6 - Okay. 115 out of 1004 reviews
Rating 4 - Poor. 38 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Luis G.

Stayed 2 nights in Feb 2026

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room. Great location.
Stayed 9 nights in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms!
Stayed 4 nights in Jan 2026

8/10 Good

Karolina

Liked: Cleanliness, staff & service, amenities
My room was suprisingly large and even had a walk-in closet. The only downside was that the water in the bath-tap never got hot enough, whereas the shower went up to burning in temperature. Otherwise great stay and service. Really nice staff in reception and the rooms were very clean and fresh. Bonus points for tea kettle and a fridge.
Stayed 3 nights in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Fabulous location. Clean rooms and well maintained property. Excellent value for cost
Stayed 7 nights in Jan 2026

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Great location and good sized room.
Stayed 1 night in Jan 2026

10/10 Excellent

CHUYA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 5 nights in Dec 2025

4/10 Poor

Sam

Disliked: Staff & service, amenities
Shortly after booking the hotel, my personal information, including partial credit card details, was compromised and fell into the hands of cyber criminals, leading to multiple phishing attempts. I was informed that an investigation is in progress but not offered much of an apology. When we were in the room, the lock on the bathroom door broke while my partner wad in there, meaning she was locked in for some time while the staff tried to open it, having to go and find a screwdriver to take the lock apart, we were told the maintenance team don't work weekend... this could have been a serious health and safety issue if there was an emergency, or for a solo traveller. Again, no apology, no offer to move to another room, and no offers of a discount or other gesture to make it up. The decor and facilities didn't feel like a 4 star hotel, the room felt tired and in need of refurbishment. Positives: nice location on a quiet street, comfortable bed and nice powerful shower
Stayed 2 nights in Jan 2026

10/10 Excellent

Gina M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great location
Stayed 6 nights in Dec 2025

10/10 Excellent

roger

Liked: Cleanliness, staff & service, amenities
Great stay, room lovely, air con to noisy first night, but quickly sorted when staff were told
Stayed 2 nights in Jan 2026

10/10 Excellent

Jiawei

Stayed 3 nights in Jan 2026

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and hotel with a responsive staff, in a great location. Will stay here again for sure.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very clean.
Stayed 2 nights in Dec 2025

6/10 Okay

Seema

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We did not think that the staff was overly helpful/hospitable.
Stayed 1 night in Dec 2025

10/10 Excellent

Hung

Stayed 3 nights in Dec 2025

8/10 Good

Matilda

Stayed 1 night in Dec 2025

4/10 Poor

mette

Disliked: Cleanliness, amenities
The rooms were freezing cold, it rained through the ceiling and the restaurant was the worst experience we’ve ever had. The food was very bad and on top of it they served chicken instead of the ordered vegetarian dish. Will not be back.
Stayed 3 nights in Dec 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Lack of facilities
Stayed 1 night in Dec 2025

8/10 Good

Lei

Travelled with family
Liked: Staff & service, room comfort
Welcome staff is very friendly and helpful. Room is big and clean, but Washroom is smelly…
Stayed 2 nights in Dec 2025

6/10 Okay

Sergio

Stayed 3 nights in Dec 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, nice quiet location.
Stayed 2 nights in Dec 2025

4/10 Poor

Francesca

Stayed 1 night in Dec 2025

8/10 Good

Kristian

Liked: Cleanliness, amenities
Spacious and clean room. Quiet location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Dorota

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Nov 2025

10/10 Excellent

Rosalynd.

Stayed 1 night in Dec 2025

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