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The Park City Grand Plaza Kensington

4.0 star property

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Photo gallery for The Park City Grand Plaza Kensington

Exterior
Reception
Plaza Executive Double
Daily continental breakfast (GBP 15.00 per person)
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
18-30 Lexham Gardens, London, England, W8 5JE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Bupa Cromwell Hospital
    ‪3 min walk‬
  • Place, Kensington High Street
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Grand Deluxe Double

Grand Deluxe Double

Grand Deluxe Double

8.4 out of 10
Very good
(77 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Double

Plaza Executive Double

Plaza Executive Double

8.6 out of 10
Excellent
(40 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Triple

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple

8.8 out of 10
Excellent
(21 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

8.6 out of 10
Excellent
(10 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Grand Deluxe Double Room Non Smoking

Minibar, in-room safe, desk, blackout curtains

Grand Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Plaza Executive Triple Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple Room Non smoking

  • Sleeps 3

View all photos for Plaza Executive Double Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Double Room Non smoking

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

  • Sleeps 4

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includes taxes & fees
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About this property

The Park City Grand Plaza Kensington

Hotel connected to the convention center in London with a restaurant
This hotel features a restaurant, a 24-hour fitness center, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
The Park City Grand Plaza Kensington offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The Park City Grand Plaza Kensington's great location gets high marks from our customers. During your stay, you'll be connected to the convention center, and within walking distance of Kensington High Street. You'll find features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Within a 15-minute walk of Kensington High Street and Kensington Gardens
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly The Park City Grand Plaza Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Park City Grand Plaza Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15.00 for adults and GBP 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Parkcity Hotel London
Parkcity London
Park City Grand Plaza Kensington Hotel
Park City Grand Hotel
Park City Grand Plaza Kensington
Park City Grand
The Parkcity Hotel London
Park City Hotel London
The Park City Grand Plaza Kensington Hotel London, England
The Park City Plaza Kensington
The Park City Grand Plaza Kensington Hotel
The Park City Grand Plaza Kensington London
The Park City Grand Plaza Kensington Hotel London

The Park City Grand Plaza Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1001 reviews
Rating 8 - Good. 312 out of 1001 reviews
Rating 6 - Okay. 104 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Sep 2025

6/10 Okay

James

Smokers in the room next door. Our room and hallway smelled constantly of tobacco smoke
Stayed 5 nights in Sep 2025

6/10 Okay

Jasmin C

Disliked: Cleanliness, property conditions & facilities
There was no lift to our room. Only narrow steep stairs that were behind two doors and a hallway. Very strange and troubling to find. The wife got bitten all over by bed bugs! Our bathroom was down a short hallway behind a heavy fire door, not part of our room. Inconvenient.
Stayed 3 nights in Sep 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean, but i did not like the shower over bath. it was not easy to climb out of it especially after it had become wet. I recommend some grip handles to hold onto as climbing out of shower over tub.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Robin

Stayed 3 nights in Sep 2025

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at a good price point for South Kensington. Just a few minutes walk to the subway. Good dining options close by.
Stayed 2 nights in Sep 2025

10/10 Excellent

Juan

Stayed 13 nights in Sep 2025

10/10 Excellent

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, room comfort

Our own royal room

Excellent location, close to tube station, cafes, convenience stores. Good size room and bathroom, enjoyed the balcony. We had a mini fridge which was useful for our breakfast items we bought at local store. Enjoyed our stay here.
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Stayed 1 night in Sep 2025

8/10 Good

Vincenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a quite road of Kensigton - close to bus Stop and Tube station -at 3 min are available bar - pub - restaurant and Sainsbury supermarket. The building is in perfect Edoardian Style - the lobby is very confortable with sofa and armchairs. Room are big and clean - bathroom very confortable and wide. Even if we have reached the hotel in the late night the staff was kind and friendly - They offer for free two bottle of water and the storage of the luggage the departuring day. Very recommended for couple.
Stayed 3 nights in Sep 2025

8/10 Good

lynette

Stayed 2 nights in Oct 2024

10/10 Excellent

Ricardo, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we have stayed here and just like the first time, everything was great.
Stayed 7 nights in Sep 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Park City Grand is old, there
Stayed 2 nights in Jul 2025

6/10 Okay

Otilia, La Habra

Travelled with family
Mattress was so hard. After second night, I felt I was on a counter. There were two small rips on bed fitted sheet on the last night. This should not be happening in any hotels. I also called Reception asking for water to make a coffee and the person who answered sounded like he did not want to bother sending someone to bring water to the room. He just said I had to pay for it and that it was only provided the first night. I had asked reception for water the day before, the person was very polite and gave 3 bottles. I didn't mind paying for a water, it was just his attitude. My husband went to a market around the corner to buy water. The first night there were people outside screaming so loud, like if they were fighting, but I guess this doesn't happen all the time. It was in the middle of the night; I didn't feel like getting up to see what it was. I went back to sleep. Breakfast Buffet needs more variety. Scrabble eggs are put in small trays. Two people can serve the egg and the others need to wait for more egg to be cooked. Overall hotel was good, but not excellent. The area is nice and safe to walk to restaurants. Walking to restaurants is about 10 to 20 minutes. Would I stay in this hotel again? Maybe, or another closer to restaurants.
Stayed 5 nights in Sep 2025

10/10 Excellent

Alix

Stayed 2 nights in Sep 2025

10/10 Excellent

Renee, Palatine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel, in a lovely section of Kensington, provided super value for the location. The rooms are a bit quirky BUT their assets overcome dated furniture and the tight-for-2 layout: The bed was so comfortable, the bathroom’s tub and shower are updated, the complimentary cookies, water and Twinings tea much appreciated. Can’t emphasize location enough, especially the $250 US we paid per night in this upscale area. To boot: Our stay sadly aligned with the 4-day underground strike, but there was so much to walk to—Hyde Park and Kensington Gardens, Victoria and Albert museum, Natural History museum, oodles of shops and restaurants—we had a lovely stay and burned calories. Our experience with the staff was great, too.
Stayed 3 nights in Sep 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very helpful and courteous.
Stayed 5 nights in Aug 2025

10/10 Excellent

Moshfiq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a few nights, had an amazing experience, and it’s close to public transportation.
Stayed 4 nights in Aug 2025

6/10 Okay

suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
property nice...great area front desk lady was rude biggest problem was while we were in the room someone opened the door....it was another couple...they gave the room key to other guests thinking the room was not occupied. Manager has yet to get back to me (after 2 days) about the situation.....not acceptable!!
Stayed 1 night in Sep 2025

10/10 Excellent

Roope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient boutique hotel in London. Close to pubs and transportation. Enjoyed our stay
Stayed 4 nights in Aug 2025

8/10 Good

Siah

Travelled with partner
Liked: Staff & service, amenities
The property did not have a microwave that guess can used to warm their food when purchased from outside. No place to prepared hot water for tea. They provide all the essential for tea. But n I where to get hot water. The hotel is clean, the staff is friendly. The rooms are clean everyday.
Stayed 4 nights in Aug 2025

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