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The Pelham London - Starhotels Collezione

5.0 star property
VIP Access

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Frette Italian sheets, premium bedding, minibar, in-room safe
Creator video
Junior Suite
King Suite
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Place, Natural History Museum
    ‪3 min walk‬
  • Place, Victoria and Albert Museum
    ‪4 min walk‬
  • Place, Imperial College London
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
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Room options

View all photos for Cosy Double Room

Cosy Double Room

Cosy Double Room

8.8 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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Executive Room

Executive Room

9.6 out of 10
Exceptional
(11 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

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Junior Suite

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Suite

King Suite

King Suite

  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Pelham London - Starhotels Collezione

Luxury hotel with bars, 3-minute walk to Natural History Museum
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of The Pelham London - Starhotels Collezione's great location. During your stay, you're just a quick walk from Natural History Museum. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Italian cuisine while dining at La Trattoria
  • Full breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to public transportation and the helpful staff
  • Just a 3-minute walk from Natural History Museum and 4 minutes by foot from Victoria and Albert Museum
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 570 square feet (53 square meters) and includes conference space. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione.

Smoking is allowed in designated areas at this Georgian London hotel.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.
La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Trattoria

Things to do

  • 24-hour gym
  • Library

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 570 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Georgian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children
  • Pet fee: GBP 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 938 reviews
Rating 8 - Good. 256 out of 938 reviews
Rating 6 - Okay. 60 out of 938 reviews
Rating 4 - Poor. 24 out of 938 reviews
Rating 2 - Terrible. 7 out of 938 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carole

Stayed 3 nights in Oct 2025

10/10 Excellent

holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very attractive small hotel in the busy area of Kensington. We had many buses to chose from that run past Harrod's or to museums or other things we wanted to visit. This is a big plus to us as we use buses to not only save a fortune, but to see cities as we get around. The concierge was very helpful, and helped us figure out that in the end it was going to be worth it to take a cab to the airport, for example, and called those cabs for us. Downstairs there is a really nice small restaurant with very good Italian food and good service. Breakfast was also served there and had a good selection and good service. The feel of the hotel is slightly old style, comfortable furniture and lovely decoration. I especially like the older style, as many notels in Europe have moved to a kind of black and grey and chrome look. This hotel made us feel as if we were in traditional historic London, and had the look and feel of a charming place to stay with tradition but of course modern amenities. Can't recommend it enough.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher, Berwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’a a pretty hotel and we were upgraded to a bigger room which was very, very nice. The concierge and front desk staff went out of their way to be nice. The only thing I wish they’d mentioned in there is a well-stocked, attractive, self serve bar off the lobby - pour yourself a drink, write it down, and they charge your room. The neighborhood by the hotel is excellent - we hope to stay there again.
Stayed 1 night in Sep 2025

8/10 Good

Devon

Liked: Property conditions & facilities
Room was clean and fine. Hotel Very small . Small Lobby. Small bathrooms etc
Stayed 1 night in Oct 2025

8/10 Good

CHERYL

Travelled with group
Liked: Cleanliness, amenities
Excellent room. Small bathrooom
Stayed 3 nights in Oct 2025

10/10 Excellent

Megan

Stayed 2 nights in Oct 2025

10/10 Excellent

Kuulei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel; a perfect balance of elegance and casual. Always my favorite place to stay when in London. Plus the location, across from the So. Kensington Tube station, is very handy. Great place for a woman traveling alone; very safe.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carole

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Excellent location and property
Stayed 2 nights in Oct 2025

10/10 Excellent

Fif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal, staff are super friendly!
Stayed 7 nights in Oct 2025

8/10 Good

Rutu

Stayed 2 nights in Sep 2025

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

BonnieJean, Old Greenwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff. Very comfortable, quiet, clean room. The location is superb for access to great restaurants, tube, and museums.
Stayed 6 nights in Sep 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Manu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with excellent breakfast.
Stayed 2 nights in Aug 2025

6/10 Okay

Sally

Liked: Room comfort

Overpriced

It had bed and breakfast vibe - too expensive. Bed comfortable but it’s not a 4-5 start
Stayed 1 night in Sep 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel great location

Very friendly welcome. Good location near tube and bus stop right outside. My room was upgraded to a huge suite, bed really comfortable with high quality bed linen- beautiful
Stayed 1 night in Sep 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were very nice. I stayed in “cozy” room 108. There was room cleaning everyday and fresh towels. The staff was outstanding! Always going the extra mile to assist. The on site restaurant was good. The location was perfect: a short walk to the South Kensington tube station, many museums and if the weathers cooperates to Harrod’s as well. The only negative was the WiFi which kept dropping I would definitely stay here again!
A view of the room
A view of the shower
Beverage at the restaurant
Complimentary gelato
Stayed 5 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Aug 2025

4/10 Poor

David

Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this property looking for a stay in a upscale neighborhood and close to transit. We came in through Heathrow so the Pelham's location far exceeded our expectations. The room was spacious, clean and well appointed. The bed was more comfortable than our bed at home. It is a boutique hotel but still with all the expected ammenities. Would absolutely stay again.
Stayed 5 nights in Aug 2025

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely hotel in a great place for the museums which also felt safe. Staff were very helpful and friendly. We found it to be quiet. Tube stop opposite hotel. Only negative is that the aircon could not cope (30°C + in London).
Stayed 3 nights in Aug 2025

10/10 Excellent

Barbara, CLIFTON PARK

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is phenomenal. Just across the street is the South Kensington tube so you can travel by underground anywhere. The room was spacious and the bed dreamy. The staff were friendly and professional. We would definitely return and highly recommend the Pelham to others as it was recommended to us.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Jul 2025

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff couldn't have been nicer. Beautiful room , tastefully decorated. A thoroughly lovely stay.
Stayed 1 night in Aug 2025

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