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The Pelham London - Starhotels Collezione

5.0 star property
VIP Access

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Frette Italian sheets, premium bedding, minibar, in-room safe
Creator video
Reception
Meeting facility
Junior Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Place, Natural History Museum
    ‪3 min walk‬
  • Place, Victoria and Albert Museum
    ‪4 min walk‬
  • Place, Hyde Park
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Cosy Double Room

Cosy Double Room

Cosy Double Room

9.0 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room

Executive Room

9.6 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Suite

King Suite

King Suite

  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Pelham London - Starhotels Collezione

A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of The Pelham London - Starhotels Collezione's great location. During your stay, you're just a quick walk from Natural History Museum. You'll find features like free WiFi in public areas, plus 2 bars and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Italian cuisine while dining at La Trattoria
  • Full breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the proximity to public transportation
  • Just a 3-minute walk from Natural History Museum and 4 minutes by foot from Victoria and Albert Museum
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 570 square feet (53 square meters) and includes conference space. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione.

Smoking is allowed in designated areas at this Georgian London hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 27 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Trattoria

Things to do

  • 24-hour gym
  • Library

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 570 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby
  • Georgian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 27 per person
  • Pet fee: GBP 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 638 out of 991 reviews
Rating 8 - Good. 260 out of 991 reviews
Rating 6 - Okay. 61 out of 991 reviews
Rating 4 - Poor. 25 out of 991 reviews
Rating 2 - Terrible. 7 out of 991 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Amenities, property conditions & facilities
great stay!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was huge and so comfortable. Lovely furniture. Excellent convenient location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a very pleasant stay at The Pelham. Our room was very nice, the location of the hotel was exceptional, and the staff were delightful. Highly recommend!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near several tourist attractions and across the street from the South Kensington underground which made it easy to get to other tourist attractions not within walking distance. The concierge was very helpful in providing directions and obtaining play tickets.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Great location, very nice room, courteous staff
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location close to south kensington tube Lots of restaurants surrounding hotel
Stayed 3 nights in Dec 2025
Verified

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, warm welcome and extremely comfortable bed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with excellent breakfast.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities
Clean room, staff were fab. Amenities good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this hotel for seven nights. We loved the location right across the street from the tube and a bus stop. The surrounding South Kensington neighborhood was very nice and felt high-end. The staff was kind and professional. Our room was well appointed. The mattress, bedding and towels were luxurious. We will definitely be coming back when we visit London next time. I highly recommend this property.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Fif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal, staff are super friendly!
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Great service and staff. Well situated & confortable
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carole

Liked: Cleanliness, amenities
Excellent location and property
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Staff are lovely . Good location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marcella

Liked: Cleanliness, amenities, property conditions & facilities
Concierge Gabriel was exceptional. All staff were excellent and the hotel is lovely.
South Kensington station is across the street.
The library is a lovely place to have a visit and some tea.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly attentive and rooms were spacious and comfortable.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Nice hotel, for our purposes well located, concierges really helpful
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Golan

Liked: Cleanliness, staff & service, amenities
I was very satisfied with my stay - the service was excellent, the room was clean, the breakfast was exceptional (possibly the best I’ve had in a European hotel), and the location is unbeatable. While the room was small, it was acceptable for a hotel in a European capital and well outweighed by the overall experience.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Elin Llywelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in beautiful location.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were attending a concert at the Royal Albert Hall and visiting the V&A. This hotel was the perfect location. We had an exec room (205) and it was excellent. Nice view of the pedestrian area outside the station, floor 2 high enough away from any street noise, although there wasnt any. Staff were really helpful and polite. All the areas we entered were up to date decor - English townhouse style. Breakfast was excellent - plenty of it, well cooked eggs, fresh fruit salad, the servers were charming and efficient. Bed - many hotels have gone to rock hard beds - particularly on the continent. The bed here was just right for us - a medium firm mattress with a cloudy mattress topper. I'd stay again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Great central location, friendly helpful staff.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Staff are wonderful, Thomas concierge could not have been more helpful. Great hitel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and close to everything
Stayed 5 nights in Jan 2025

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