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Westbury Hotel

3.0 star property

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Photo gallery for Westbury Hotel

Reception hall
View from property
Property amenity
Standard Quadruple Room
Interior

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
22-24 Collingham Place, London, England, SW5 0PZ
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Imperial College London
    ‪12 min walk‬
  • Place, Kensington High Street
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 14 sq m
  • Sleeps 5
  • 4 Single Beds OR 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 12 sq m
  • Sleeps 4
  • 1 Single Bed OR 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | View from room

Twin Room

  • 9 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Westbury Hotel

This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and a TV in a common area. WiFi in public areas is free. Other amenities include a front-desk safe and a reception hall.
Westbury Hotel offers 50 accommodations with safes and coffee/tea makers. LED televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Westbury Hotel, you're just a quick walk from Cromwell Road. Enjoy features like free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, an elevator, and TV in a common area
  • Within a 15-minute walk of Kensington High Street and Natural History Museum
As a guest of Westbury Hotel, you'll find tour/ticket assistance, a front-desk safe, and a television in a common area. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 8 for adults and GBP 5 for children

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 2 buildings
  • 5 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 8 for adults and GBP 5 for children
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Westbury

Westbury Hotel

Westbury Hotel London

Westbury London

Westbury Hotel Kensington London, England

Westbury Kensington London

Westbury Kensington Hotel London

Westbury Hotel Hotel

Westbury Hotel London

Westbury Hotel Hotel London

Westbury Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 82 out of 655 reviews
Rating 8 - Good. 257 out of 655 reviews
Rating 6 - Okay. 187 out of 655 reviews
Rating 4 - Poor. 89 out of 655 reviews
Rating 2 - Terrible. 40 out of 655 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Lori, Toronto

Travelled with partner
I was supposed to check into this hotel on May 29th 2020. Due to Covid everything got cancelled. I tried to reach the hotel myself several times about a refund or credit and no one has emailed me back. That was 3 months ago and I’m out $600. That’s no way to treat your customers. Shame on you Westbury Hotel Kensington.
Stayed 4 nights in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. Reception staffs are friendly. Walking distance to earl’s court station.Will recommend
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were small and walls are thin. We were downstairs and we were woken up in the middle of the night by the squeaking floor boards from above room. It was so loud that it woke us up. We told the receptionist to change rooms. But they said we cant. Disappointing really. I think they know the problem been there so long but ignored it.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Simple hotel

Simple hotel, tiny rooms (the bedroom door didn't even opened totally), not very clean (carpets should be vacuumed more frequently), breakfast was limited. The staff was nice.
Stayed 4 nights in Dec 2019

6/10 Okay

Juliette

Business traveller
Liked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Samantha

Travelled with group
Liked: Staff & service, property conditions & facilities

Great location, a few tweaks needed.

Breakfast was good for what we paid. Would have been disappointed if we gad psid £8 each. Drinks took ages to do as hot water slow, staff kept area clean and food fresh and were friendly. The room was tiny but did the job, clean towel on bed had crisps on it when we arrived, radiator needed a good dusting. Toilet/shower room a massive let down, was dated but clean, only prob was it was almost impossible to sit on the toilet as your knees touched the wall, and your face was inches away from the wall. Kettle gad to be right on the edge of the desk for the plug to reach the socket but we managed it. Walls are quite thin and can hear neighbours. Hotel absolutely perfect for location.
Stayed 1 night in Nov 2019

8/10 Good

Jenessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

louise

Business traveller
Liked: Cleanliness, staff & service

Welcoming and no frills, ideal for business stay

Well located for Earls Court tube and rooms quite quiet. Rooms are utilitarian but the price reflects that. Had to change rooms due to damp in first one but reception were excellent, moving me without hesitation. Did not have breakfast there for which they charge £8.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service

Brief visit.

Pros. Great location, reasonably priced. Quick check in and check out. Reasonably clean. 11 am checkout. Cons. Thin walls and somewhat tired in places. Could have done with a hoover.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price, location and amenities .. staff is very helpful
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Room was a little cramped but bathroom was lovely and the staff were very friendly and helpful.
Stayed 1 night in Sep 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to museums . Convenient to travel to Heathrow by close by Tube. Very small rooms
Stayed 3 nights in Sep 2019

10/10 Excellent

Joe, 34698

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked all the reviews of the Westbury Hotel before we booked our stay. We went in knowing the rooms are small. We knew the bathrooms were going to be small (but they are ensuites) and provide no toiletries except a all in one liquid soap. We brought travel size toiletries and our normal organic bar of soap. The bathroom was not as small as I anticipated and was very clean. We booked a 2 twin bed room which was small, but the beds are comfortable. The pillows and linens were also good. We had a street side room which could be noisy at times, but once we closed the window, most of the noise was eliminated. We also requested a fan and the office staff provided one right away, which also helped with noise and limited air movement in the room. The location is key and super close to Earl's court tube station. There are several excellent pubs in the immediate area as well. Also, the local Sainsbury (grocery store) is only 2 blocks away. Overall, the Westbury met all of our needs, it isn't a 5 star 250.00 pound per night type of place, but for the price and ensuite bathrooms it's good for a budget stay in London!
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Don’t stay upstairs on 4th floor in the summer. No ac and way too hit on the 4th floor with small windows that can’t cool things down. This place is all about location in Kensington. That’s it. The rooms and bathrooms are small.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, was told that despite choosing a Twin Room that is deemed a "request" and not guaranteed. Of course, that is literally the exact opposite of how the hotel industry works, so I was immensely peeved. Front desk staff was atrocious beyond all recognition and cared little for common niceties. Room was no bigger than a prison cell and was similarly furnished. Stay away if you want a relaxing place to rest your bones after a day in the city.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Close to commodities and attractions. Goods services, attentionnnal people.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019

6/10 Okay

Alla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Too small room for 4 adult travelers with luggage

The hotel is conveniently located in Kensington area close to tube stations. The room was cleaned every day. But the room was extremely small, it is for comfortable stay of one person or maximum two. We were looking for a room of four adults and this hotel appeared in search. So we assumed that the room is enough to accommodate four travelers. But it was not as the size of the room was about 10 sq meters and this important information was not in the description of the room.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Basic gripe the room was too small. The hotel was convenient for the underground, but did I mention it, the room was tiny.The hotel was reasonably clean, but in the tiny, tiny room, the shower was effectively unusable. In the room the door would not fully open, hitting the bottom of the bed, which, because the room was so, so small, had to be snug against a wall. Breakfast was good. In the cosy(!!) bathroom, the toilet seat was loose.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location is perfect very central. Butttt. The rooms are too small almost closterphobic.. tiny showers. No A/C..JUST VERY DISSAPOINTED. NEVER AGAIN..
Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good location

You get what you pay for.We needed good location and so got that.Room expectedly small for 4 pple with 2 luggage bags.Tiny toilet area.You have to coordinate movement strategically.Had all we needed for a night's stay.Everything was in working order and clean, so it was fine.
Stayed 1 night in Jun 2019

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