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Rafaelhoteles Atocha

4.0 star property
VIP Access

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Photo gallery for Rafaelhoteles Atocha

Bar (on property)
Junior Suite | Living area
Garden view
Front of property
Junior Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

Map
Calle Méndez Alvaro , 30, Madrid, Madrid, 28045
  • El Retiro Park
    ‪16 min walk‬
  • Prado Museum
    ‪20 min walk‬
  • Gran Via
    ‪3 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Standard Double Room (2 adult + 1 child)

1 bedroom, minibar, in-room safe, desk

Standard Double Room (2 adult + 1 child)

8.6 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room (extra bed)

1 bedroom, minibar, in-room safe, desk

Double Room (extra bed)

9.0 out of 10
Wonderful
(8 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.6 out of 10
Excellent
(20 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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4.6 out of 5, Wonderful, (1003)
The price is €323
for 1 room
includes taxes & fees
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About this property

Rafaelhoteles Atocha

Hotel with a restaurant, near Museo Nacional Centro de Arte Reina Sofía
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and self parking.
Rafaelhoteles Atocha offers 245 accommodations with minibars and safes. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Rafaelhoteles Atocha. During your stay, you'll be within walking distance of Museo Nacional Centro de Arte Reina Sofía. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Within a 15-minute walk of Museo Nacional Centro de Arte Reina Sofía and Espacio Ibercaja Delicias
  • Local-area shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 11485 square feet (1067 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Rafaelhoteles Atocha. The hotel can provide concierge services and wedding services. Parking is available for a fee.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Rafaelhoteles Atocha has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Covered parking on site (EUR 22 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16 for adults and EUR 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (11,485 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 42.9 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 5 for children
  • Covered self parking fee: EUR 22 per night
  • Rollaway bed fee: EUR 42.9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Rafaelhoteles
Rafaelhoteles Atocha
Rafaelhoteles Hotel
Rafaelhoteles Hotel Atocha
Atocha Hotel Rafael
Hotel Rafael Atocha
Rafaelhoteles Atocha Hotel Madrid
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid

Rafaelhoteles Atocha Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 1002 reviews
Rating 8 - Good. 415 out of 1002 reviews
Rating 6 - Okay. 122 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, just a 7-10 minute walk to the Atocha train station. We had an early departure the next morning, and getting there was quick and hassle-free.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Stayed 1 night in Mar 2025

10/10 Excellent

Jerome, Garden Grove

Travelled with family, Travelled with group
Liked: Cleanliness
Great neighborhood, central Location. Everything was perfect.
Stayed 4 nights in Feb 2025

10/10 Excellent

Maryam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean. Near the Atocha station.
Stayed 1 night in Jan 2025

8/10 Good

César

Travelled with family
Liked: Staff & service, room comfort
Good location and price, breakfast wasn’t good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Xiao Juan, Delta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean room.
Stayed 3 nights in Jan 2025

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and comfortable
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Stayed 1 night in Dec 2024

10/10 Excellent

Virginia, Rochester

Stayed 1 night in Dec 2024

10/10 Excellent

asa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very attentive and helpful. Hotel was clean and well maintained.
Stayed 4 nights in Dec 2024

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very well set. My kids loved this place. The employees where very helpful also. I would stay here again if i visit Madrid. Amazing city 😇
Stayed 1 night in Dec 2024

10/10 Excellent

MD Hasanul

Stayed 1 night in Dec 2024

8/10 Good

Jhan, Miami

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice location and service was quite good too . Thank you for having me
Stayed 4 nights in Dec 2024

10/10 Excellent

Katherin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

6/10 Okay

wendy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower and shampoo gel bottle is empty. Ask if we could have an upgrade room. The front desk lady did not care to take care us. The room curtain dropped down hit the table very dangerous..
Stayed 1 night in Dec 2024

10/10 Excellent

Sergio

Stayed 5 nights in Dec 2024

10/10 Excellent

Edward H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, good service, friendly, very convenient. However breakfast wasn't my type
Stayed 4 nights in Dec 2024

10/10 Excellent

Edward H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked... the staff members, very profesional, very clean in and out, but not too exited about the bathrooms, (no privacy) Didn't like... the restaurant, I ask the cheff to prepare me some scramble eggs with diced tomato and onions she denied to prepare i, only fry egg or omelets, really? What's the difference? Ho well. That kill my appetite
Stayed 2 nights in Dec 2024

4/10 Poor

Petr

Business traveller
Disliked: Property conditions & facilities, room comfort

Avoid for business

Pretty run down hotel. Definitely not worth the £150 per night. I would avoid it! Room smell of cigarettes smoke. Bathroom has loose tile. Shower was leaking around the handle. No ironing equipment so not usable for business trip. The location isn't great either too far from metro
Stayed 2 nights in Nov 2024

6/10 Okay

Heena

Travelled with partner
Liked: Staff & service
Very basic property .
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

ka yan

Stayed 2 nights in Oct 2024

6/10 Okay

Ronny

Travelled with family
Liked: Cleanliness, staff & service
Nothing was unique Bare bone
Stayed 1 night in Oct 2024

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Staff & service
Poor customer service
Stayed 2 nights in Oct 2024