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Holiday Inn & Suites Across From Universal Orlando by IHG

3.0 star property

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Photo gallery for Holiday Inn & Suites Across From Universal Orlando by IHG

Terrace/patio
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Outdoor pool, open 9 AM to 11 PM, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5916 Caravan Ct, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪13 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

  • 98 sq m
  • 2 bedrooms
  • Sleeps 10
  • 4 Double Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

7.2 out of 10
Good
(57 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (High Floor)

Room amenity

Suite, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(7 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds (High Floor)

Room amenity

Suite, 2 Double Beds (High Floor)

  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (High Floor)

Room amenity

Suite, 1 Bedroom (High Floor)

  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (High Floor)

Room amenity

Suite, Multiple Beds (High Floor)

  • 98 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

  • 33 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

7.0 out of 10
Good
(29 reviews)
  • 67 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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In-room safe, desk, blackout curtains, iron/ironing board
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  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,003 reviews
The price is €104
includes taxes & fees
25 Jan - 26 Jan
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About this property

Holiday Inn & Suites Across From Universal Orlando by IHG

Family-friendly hotel with a 24-hour fitness center and theme park shuttle service
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free theme park shuttle are also provided. Other amenities include a bar/lounge, a conference center, and self parking. Change of bedsheets is available on request.
Holiday Inn & Suites Across From Universal Orlando by IHG offers 390 accommodations with video-game consoles and safes. A pillow menu is available. 55-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of Holiday Inn & Suites Across From Universal Orlando by IHG's great location. During your stay, you're just a quick walk from Universal Orlando Resort. Free WiFi in public areas, a free theme park shuttle, and an outdoor pool are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute walk from Universal Orlando Resort and 9 minutes by foot from Orlando International Premium Outlets
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn & Suites Across From Universal Orlando by IHG offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 12754 square feet (1185 square meters) and includes a conference center. A terrace, a vending machine, and an arcade/game room are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Orlando hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
TGI Fridays - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (USD 28.50 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGI Fridays

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre (12,754 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from October 31 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.95 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 per person
  • Self parking fee: USD 28.50 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 11 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Orlando Universal
Holiday Inn Orlando Universal Hotel
Hotel Holiday Inn Orlando Universal
Holiday Inn Across Universal Orlando Hotel
Holiday Inn Across Universal Hotel
Holiday Inn Across Universal Orlando
Holiday Inn Across Universal
Holiday Inn Suites Across From Universal Orlando
Holiday Inn Suites Across From Universal Orlando an IHG Hotel
Holiday Inn & Suites Across From Universal Orlando by IHG Hotel

Holiday Inn & Suites Across From Universal Orlando by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 621 out of 1812 reviews
Rating 8 - Good. 336 out of 1812 reviews
Rating 6 - Okay. 324 out of 1812 reviews
Rating 4 - Poor. 219 out of 1812 reviews
Rating 2 - Terrible. 312 out of 1812 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lissette

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is undergoing renovations but it’s really inconvenient and does not provide proper instructions as to where to park or how to access front desk through all the construction. It’s dusty, hallways are not clean. Room was not ready when we arrived, it was 3:50pm because they had not serviced the rooms yet. however when we were checking out, a housekeeper knocked on the door at 9:25am asking if she could clean. Probably won’t stay here again. I’ll pay extra to stay somewhere else.
Stayed 1 night in Oct 2025

2/10 Terrible

Naomi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Fees were expensive and no hot water. Left early
Stayed 2 nights in Oct 2025

2/10 Terrible

JOHN, Holtsville

Stayed 1 night in Oct 2025

10/10 Excellent

Tyiesha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, everything was great I love the view.
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under renovation and at 7:20 am, we were awoken to the sound of drills and hammers. I understand the need to update facilities but you would think they would close off the area where construction was taking place but not in this instance. Disappointing
Stayed 1 night in Oct 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities

Close to Universal

Walking distance to Universal Studios. Under renovation. Missing blackout curtains in room making it ungodly bright .
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth, Dallas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Abby

Travelled with family
Disliked: Amenities, property conditions & facilities
Would rate excellent, but we were not notified prior to arrival that the hotel is under construction and many amenities were not available. Location was great, directly across from the main universal entrance.
Stayed 3 nights in Sep 2025

4/10 Poor

Stacy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Very frustrating stay

The hotel was a nightmare to stay in. It’s under construction which I understand and is fine but it made everything very difficult. The parking was ridiculous because the app they use wasn’t working properly. The rooms are pretty outdated, but overall with cleanliness OK. The breakfast was very overpriced and the overall experience was very frustrating. I will not be staying here again. There are many other hotels in the same price range that have many more updates and amenities.
Stayed 1 night in Sep 2025

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommend it, Everything is fine, clean and very comfortable. Just Let you know to fix it, The toilet paper holder is broken and the shower handle is loose and the shower water standing, doesn’t go down fast.
Stayed 1 night in Sep 2025

10/10 Excellent

Kyle

Stayed 2 nights in Sep 2025

10/10 Excellent

Lloyd

Stayed 1 night in Sep 2025

2/10 Terrible

Joshua

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leaks, Mildew, and Zero Accountability

Absolutely the worst stay. TLDR: Zero communication Major leak Forced to stay in room with fan + water damage Horrible mildew smell Pool closed Construction blocking all entrances Unprofessional staff We arrived at 1:00 (approx) to meet friends who had checked in earlier. They were given a room, but we were told ours wasn’t ready. No problem, we’d use the pool. Except it was closed for construction. Still manageable. At 4:00 we returned, only to be told, “oh, we’ll transfer your room.” Meanwhile, another guest mentioned they arrived at 3 and got a room immediately. Saturday morning we discovered the carpet soaked from a shower leak. We notified staff and said we’d return later that night to switch rooms. We never received any call back and returned to an overpowering mildew stench and a loud industrial air mover running in the room. When I raised the issue, the front desk treated us like the problem. The manager’s response: “What would you like me to do?” Since it was after 2am, I said I’d return the next morning. It’s now 3 days, 2 emails, and 1 call later—still no response. DoubleTree is across the street and infinitely better. Spend the extra $30–$50 a night to stay on universal property. Trust me, it’s worth it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Stayed 1 night in Sep 2025

8/10 Good

Yolanda, New york

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Allison

Liked: Staff & service
Disliked: Property conditions & facilities
Your staff is lovely and tries their best during adverse conditions. The shuttle buses to a from the parks are very convenient. But I never would have booked this hotel if I knew it was undergoing such a major renovation. I was very nervous about my rental car getting damaged by all the construction equipment in the parking area. My room smelled weird, the safe didn't work, and one of border tiles fell off when I closed the closet door. I thought about asking to be moved to another room, but with the state the hotel was in, I doubted it would be any better. Keeping a hotel open while making major renovations is an obvious money grab and Holiday Inn should be ashamed of itself. Thank goodness for Door Dash because the only nearby food option was TGIFridays and what they serve can barely be considered food.
Stayed 4 nights in Sep 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, room comfort
great location, right across from universal
Stayed 1 night in Sep 2025

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was under heavy renovation and did not notify me before my booking. They did not offer free breakfast. They charged $27 a day for parking and over half of the parking lot was taken up by constructions or a Car rental company. The walls had holes cut in them, exposed wires across the ceilings. AND the worst of all.....SMOKE Detectors taped up...... That should never happen. When the work is done the tape comes off.
Stayed 2 nights in Sep 2025

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Lets talk about the positives. It was close to universal, pricing was cheap for a 1 night stay and the room itself was big (as we got the suite) and overall looked like it was updated. It appears the building is going through a remodel and no doubt when done the lobby, hallway and amenities likely will be better. This wasn't "necessarily" the issue. The issues were the following....1) When booking the room online, no where did we see a notice on the website that said it was under construction or in a remodel process. Had we seen that, likely would have not booked it. 2) As expected as a result, we couldn't park in front of hotel to check in (as they are doing work on the entrance), so had to park on side of road. 3) No mini store to sell drinks or water because of construction 4) no ice machines on hardly any of the floors because of remodeling and the ONE ice machine that was on 10th floor, did not work. It was on and at best spit out a few pieces of ice. 5) While I know it was late (after 10pm), I asked staff if there was water in those courtesy water tanks they keep by service desk and they were like, I think we are out. I walked over to try to poor and nothing came out but clearly you can see there was some there. I said, "oh so there isn't anyway of getting any water or water bottles" and they responded there was a walgreens down the street. I was too tired to be combative and accepted the answer. You know they could have refilled it for me.
Stayed 1 night in Sep 2025

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Madison

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Construction occurred during our stay. Wish we were notified before. Could not sleep in or use pool. Not the hotels fault but just wish we knew before we came. Rooms were clean and comfy and room service was nice.
Stayed 4 nights in Sep 2025

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under renovation which was not disclosed at the time of reservation. There are no amenities, no vending machines, no pool, no hot water, dish network for television not even all of the channels. Broken toilet paper holder, knobs missing on the furniture. In short an unsafe dump. The hotel should not be open during this extensive renovation. Wires hanging from the ceiling, hallways blocked with furniture. The location is great but that is it.
Stayed 3 nights in Sep 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location less than 5 minutes from Universal Studios/City Walk.
Stayed 1 night in Sep 2025

2/10 Terrible

Ashley, Stamford

Stayed 2 nights in Sep 2025

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