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BlueBay Grand Esmeralda All Inclusive

4.0 star property

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
Free minibar, in-room safe, blackout curtains, iron/ironing board
On the beach, white sand, sun-loungers, beach towels
4 bars/lounges, poolside bar

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 5,303 reviews
The price is €244
includes taxes & fees
25 May - 26 May
Occidental at Xcaret Destination - All Inclusive

About this property

BlueBay Grand Esmeralda All Inclusive

At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar, and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with reflexology, facials, or body scrubs at BlueBay Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and rowing/canoeing
  • Guests have great things to say about the clean accommodations and the restaurant
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a hot tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service (limited menu)

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-000898/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda

Blue Bay All Inclusive

Blue Bay Esmeralda Grand

Blue Bay Grand Esmeralda All Inclusive Playa del Carmen

Blue Bay Grand Esmeralda Playa del Carmen

Blue Grand

Blue Grand Bay Esmeralda

Esmeralda Blue Bay

Grand Blue Bay Esmeralda

Grand Esmeralda Blue Bay

Blue Bay Grand Esmeralda All Inclusive All-inclusive property

Blue Bay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive Playa del Carmen

BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 339 out of 1250 reviews
Rating 8 - Good. 254 out of 1250 reviews
Rating 6 - Okay. 286 out of 1250 reviews
Rating 4 - Poor. 176 out of 1250 reviews
Rating 2 - Terrible. 195 out of 1250 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Sarah

Food was excellent, staff was great. Room needed love. Ran out of water suring showers
Stayed 5 nights in Feb 2026

8/10 Good

William

Liked: Amenities, property conditions & facilities
Beach was very nice and clean. Staff were friendly and the restaurants were generally good. Would have been nice if there was a swim up bar but it is what it is. Very good stay overall
Stayed 6 nights in Feb 2026

8/10 Good

Lauren Brianna

Stayed 4 nights in Feb 2026

10/10 Excellent

KATRINA

Travelled with partner
Liked: Cleanliness, amenities
Everything was as described
Stayed 3 nights in Feb 2026

8/10 Good

Elliot Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome and friendly. No issues with getting or having abundant water/beer/pop. Room was clean, and of fair size. Food was good, a la cartes were good also. Scramble for beach chairs each morning, go early!
Stayed 7 nights in Feb 2026

10/10 Excellent

Aleksandar

Yes
Stayed 10 nights in Jan 2026

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean, mini fridge stocked every day. The restaurants had lots of variety and were the best we've been to in a long time on vacations in Mexico. People mixed well and were very friendly. By far this is a favorite resort and we will be coming back often.
Stayed 7 nights in Jan 2026

4/10 Poor

Jade

Travelled with family, Travelled with group
The hotel is dated so you get what you pay for. The only reason we stayed at BlueBay was for a friend’s wedding or I would not have chose this resort. Food is average but not great. The only good thing about the resort was the staff. We booked two rooms because we had our kids with us. The rooms are dated and could use a refresher. The kids room was moist and humid the whole time. They’d go to bed in damp sheets. One night their sink fell out onto the floor, thankfully no one was hurt. Mine and my husbands room wasn’t as humid as the kids room. Our toilet constantly ran which was annoying to try to sleep, even with the door closed. One night we came back and our whole room was flooded. The maid had flushed our garbage down the toilet and it got plugged. The main pool is pretty big but the lack of loungers was a bit disappointing. You had to get to the pool by 7am with your towel to secure your lounger. If not you’re out of luck. Beach is nice but not very big. Some loungers there but again you have to get there early to secure your spot. There’s definitely spaces they could have put out more loungers. Like is said the staff were great! So friendly! They’re the only thing I thought was good about the resort. I don’t think I’d stay here again.
Stayed 8 nights in Jan 2026

8/10 Good

Melanie

Stayed 4 nights in Jan 2026

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Jan 2026

4/10 Poor

Bruce, Port Dover

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Lacking in quality of food, drinks and amenities. This is maybe a 3 star resort at best.
Stayed 7 nights in Jan 2026

2/10 Terrible

ROY

Stayed 5 nights in Jan 2026

10/10 Excellent

Rance Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff very helpful
Stayed 10 nights in Jan 2026

6/10 Okay

Anne-Marie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was amazing, our room was lovely, and the resort was very clean! But overall the resort is showing need of repair and neglect. We did hear it was just bought by the Marriot so maybe it will get better. There was no shade around the pool and it was impossible to get shade on the beach. I was happy to see the staff removing towels off the chairs around the pool. Stop saving a chair if you aren’t going to be there all morning people!!! I wish there were table and chairs to hang around and play games by the pool or by the bars. The bar line ups were huge! Not enough bars or bartenders or staff offering drinks around the pool for sure. The food was mediocre and selection was poor, how is it even possible guacamole wasn’t available everyday at the buffet? We are in Mexico! In the end I believe we got what we paid for as we got a great deal… we still had a wonderful week away and enjoyed the sunshine and warmth.
Stayed 7 nights in Jan 2026

4/10 Poor

Lars, Indianapolis

Disliked: Amenities, property conditions & facilities
Pros: Good food and nice staff Cons: Not nearly enough sun beds at pool or beach to accommodate the amount of guests. Very limited shade unless you stayed in room or inside a bar. Water pressure in our room was cycling while showering to no water at all for a moment until pressure picked up again. We ended up changing hotel for the last three days.
Stayed 7 nights in Jan 2026

8/10 Good

behnam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and clean And very good and kind and friendly staff I really like them and enjoyed my trip Thank you BlueBay
Stayed 5 nights in Jan 2026

4/10 Poor

Denise Rose Marie

Travelled with partner
Disliked: Cleanliness, amenities
All of the above
Stayed 7 nights in Jan 2026

2/10 Terrible

Vinayak

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 2 rooms ocean view from Expedia, when I checked in they gave a very partial ocean view far away, you have to go out in your balcony and turn left then you see the ocean, I complained about it, then they asked us to come to the reception again, finally they gave us a room and we checked in the room at 6 pm, the bathroom sinks were clogged and shower automatically turns on and off with very mild warm water, we didn’t wanted to deal with them so we let it go. Room no 5413 I have pictures and videos too, not many vegetarian options and basic entertainment!
Clogged sinks
Stayed 2 nights in Jan 2026

4/10 Poor

Madelaine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room was covered in mold, on the mattress, painting, light shades, curtains, and walls. We complained, and they openly said that all the rooms are like that. I’ve been to several humid all inclusive spots, none of which had mold. The waits for drinks were insane, over 20 minutes at some times. Even with reservations, we still had to wait 20+ minutes to get into our restaurant. The pool was fantastic, very clean. And the activities were well put together, but that was the only good part.
Stayed 7 nights in Jan 2026

10/10 Excellent

Yelizavieta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great stay at this all-inclusive resort. The staff was extremely friendly and helpful — every time we had a question or a small issue, it was resolved quickly and with a smile. The food was good overall. Some dishes were a bit different from what we’re used to, but the variety was solid. The à la carte restaurants were a highlight, especially the Italian one — great selection and quality. We honestly wish we had booked it more than once. The resort itself is very lively. At times it felt quite crowded, especially around the pool. Unfortunately, some guests leave towels early in the morning to “reserve” loungers despite the rules, which we didn’t love — but that’s more of a guest behavior issue, not the hotel’s fault. The pool water was a bit cold, and the sea wasn’t very clean during our stay, but again, this isn’t something the hotel can control. We stayed on the resort for the full 7 days without even leaving the property — there was enough to do. Some of the shows were really enjoyable, others were just okay. The bar was good, drinks were decent, and overall the atmosphere was relaxed and fun. In general, a very positive experience. We felt comfortable, well taken care of, and truly relaxed.
Stayed 7 nights in Jan 2026

10/10 Excellent

Juan Duran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and amenities are awesome! Rooms are clean
Stayed 5 nights in Jan 2026

4/10 Poor

Meghan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

4/10 Poor

Tracy Mylane

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Broken door, poor room service, room was old, musty, moldy, no hot water in shower, no water pressure in shower, lack of entertainment
Stayed 7 nights in Nov 2025

10/10 Excellent

Juan, Covington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 3 nights in Nov 2025

4/10 Poor

Christopher, STONE MOUNTAIN

Disliked: Amenities, property conditions & facilities
The ceiling of the room leaked when it rained. The resort layout was so spread out that the room was a very long walk from the main buildings where the lobby and restaurants were.
Stayed 3 nights in Dec 2025

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