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Grand Riviera Princess - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
On the beach, white sand, sun-loungers, beach umbrellas
Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Reception
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children’s theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.6 out of 10
Good
(22 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

7.4 out of 10
Good
(24 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

8.0 out of 10
Very good
(183 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with aromatherapy, Swedish massages, or detox wraps at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • 11 minutes by car from Quinta Avenida and 7 minutes from El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1871 out of 3946 reviews
Rating 8 - Good. 997 out of 3946 reviews
Rating 6 - Okay. 554 out of 3946 reviews
Rating 4 - Poor. 259 out of 3946 reviews
Rating 2 - Terrible. 265 out of 3946 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jovie Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and they all have the energy to serve the guests.
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Stayed 4 nights in Mar 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this was a beautiful resort! Immaculately cared for!!
Stayed 7 nights in Mar 2025

6/10 Okay

Fana

Travelled with family, Travelled with family and small children
I didn’t like the customer service. The front desk was rude, and no one sat down with us to explain what the property had to offer or where things were located. We had to figure everything out on our own as the days went by, constantly asking questions. One of the shuttle drivers was very rude to me. I placed my daughters on the shuttle, and before I even had a chance to get on, he started driving away with my kids. When we reached my stop and arrived at my room, I told him to stop so we could get off, but he kept driving until we reached the front desk. Sometimes, I would wait for the shuttle for 15 minutes, only for it to pass by without stopping. The staff loved to stare at us, as if they had never seen a Black family before. I definitely didn’t feel welcomed a lot of the time.
Stayed 4 nights in Feb 2025

6/10 Okay

Paige Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This trip was our very first time traveling internationally and rightfully so, an all inclusive sounded like the best option. I am still in college so we wanted something affordable and lesson learned, you get what you pay for. The property was absolutely beautiful and their schedule was always filled with fun activities and shows that kept you busy. However this was the best part of our stay.. Check in to the hotel took 45 minutes to an hour after I was prompted to “pre check in” online to “expedite” the process. The lack of customer service tended to stay this way throughout our stay. We later found out the property pays their employees extremely poorly, for example an employee we talked to said she gets paid 400 pesos a day which translates to $20 USD daily, for eight hours of work. This amount only got lower when conversing with other staff and it is very apparent in their customer service skills. No one acts like they want to be there, rightfully so. Second off, the food was terrible. I understand that this is what you expect in an all inclusive but for the record the best food we had the whole trip was in the Cancun airport. After steering away from the buffets and reserving the restaurants offered in our package, they each equally sucked except Mamma Mia. I had absolutely no authentic Mexican food while in Mexico which showed us next time we will not be booking an all inclusive and exploring more of the culture (our fault).
Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Stayed 7 nights in Mar 2025

10/10 Excellent

Ashley

Stayed 6 nights in Mar 2025

10/10 Excellent

matthew

Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer Janeen

Liked: Staff & service
Stayed 5 nights in Mar 2025

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Difficult to get reservations for dinner, buffets not that great, services not well advertised. Swim out pool was great to have and the highlight. Went to time share speal which was promised an hour, ended up 3.5 hours before I insisted we were leaving.
Stayed 5 nights in Mar 2025

8/10 Good

Brooke

Liked: Staff & service
Overall an enjoyable stay. The rooms are quite dated and lack any “wow” factor and the food/restaurants are very average. The wins were the friendly staff, the pool seating options (so many - you don’t have to race with everyone at 7am to get a seat), and the ample wildlife/vegetation throughout the property.
Stayed 5 nights in Mar 2025

6/10 Okay

Lacey Rae

Stayed 4 nights in Mar 2025

6/10 Okay

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Everything was increíble. We really ejoyed the platinum service. But is uncomfortable to have vacation club sales. We had a bad experience with that
Stayed 4 nights in Mar 2025

2/10 Terrible

Claudia

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Service was terrible it is not an all inclusive slow and food was terrible mini bar restock was a joke and maid service didnt come until 1 in the afternoon
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reviewed some of the reviews prior to traveling. Do not take the negative reviews with much weight. I wholeheartedly would give this resort a 5/5. The place was beautiful (yes, a little dated, but beautiful). The staff were so welcoming, funny, kind, consistent, and absolute professionals. The resort's pools were absolutely overwhelming. They were the biggest pools that I have ever seen in my life. The animals and nature were also amazing. I have never seen some of the animals. There were coatis everywhere! They were so cute. The location was convenient to Downtown Playa Del Carmen. There was a resort shuttle for 10 dollars round trip per person; the shuttle was great! A note of caution! Book a taxi from the airport PRIOR to getting to Mexico. The taxi experience is frustrating when you do it the day of. Never, ever, pay the first price they tell you. We paid 220 for two people to get to and from the resort. You can likely find cheaper. All of the critics seem to be not down to earth. This is an affordable and welcoming resort. You get what you pay for with respect to fancy food. The food was what you would expect for an affordable resort. It was good, but nothing I would rave about. There is only one criticism that I do agree with. I think the reservations for the restaurants fill up wayyyy too quickly. Make sure to book a reservation as soon as you check in. Plan your dinner times out to be conveinant for your plans. Otherwise you will not get a reservation. <3
Stayed 4 nights in Mar 2025

10/10 Excellent

Louise Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very very happy with our stay. Food at these types of resorts is always hit and miss. I'd give a 4 stars on food, but the rest was 5 stars. We are also used to having waiters at the pool that would take orders and bring drinks and that only happened one time over 7 days.
Stayed 6 nights in Mar 2025

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overall. I just did not care for the food. They did not provide a lot of food options compared to other all-inclusive resorts. Great beach area as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony

Stayed 6 nights in Mar 2025

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to our room, it was nothing like the photos advertised. It was very, very dirty. My husband was using the bathroom and began coughing profusely, immediately needing his inhaler, it was then after looking around that the area by the toilet had mold growing, along the wall, and vents. Additionally the pillow cases and sheets were dirty. We requested a new room due to my husband’s asthma acting up. The quality of food was just very, very average. Also, there was a very bad smell in two of the buffets, almost like sewer water. Also crazy that we had to make reservations for the “nicer” restaurants, when the food served was the same as in the buffets. The only upside was the very friendly staff. After we complained about the room, they sent the concierge to us within 10 minutes and took us to a new room.
Stayed 5 nights in Mar 2025

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Food just ok. Some great staff and some average. Resort is feeling dated now and in need of an update.
Stayed 7 nights in Mar 2025

6/10 Okay

Clifford, Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was average at best. Specialty restaurants we not good. Buffets were ok. Great staff though there were some communication issues. Particularly related to luggage.
Stayed 5 nights in Mar 2025

10/10 Excellent

Delilah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place....everything except for all the walking but it was well worth it!
Stayed 3 nights in Mar 2025

6/10 Okay

Benjamin J

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Below average buffet.
Stayed 3 nights in Mar 2025

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