Grand Riviera Princess - All Inclusive

VIP Access

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive
Hot tub
Breakfast included

Explore the area

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪19 min walk‬
Gran Coyote Golf
‪4 min drive‬
El Camaleón Mayakoba Golf Course
‪6 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪55 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite With Jacuzzi and Outdoor Shower

Exceptional

65 sq m
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Super Saver

Good

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed

Family Room

59 sq m
1 bedroom
Sleeps 5

Room

59 sq m
Sleeps 5

Deluxe Room, Pool Access (Pool View)

Good

56 sq m
Sleeps 3
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Suite (with 2 Jacuzzies)

Good

59 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Garden View

Good

55 sq m
Sleeps 4
2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Similar properties

Pool
All-inclusive
Spa
Kids pool

for 1 room

includes taxes & fees

19 Aug - 20 Aug

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools

Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.

Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Riviera Princess - All Inclusive 's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy international cuisine at Buffet Verde, one of the property's 9 restaurants and 9 bars/lounges
Splash around at the water park or swim in the indoor and 12 outdoor pools
Indulge with facials, hydrotherapy, or body treatments at the spa
Services include babysitting, a free kid's club, and a lifeguard on site
Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
Guests have great things to say about the location and the helpful staff
7 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Quinta Avenida

Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Self parking is free.

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM. The property hosts a free manager's reception daily.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7 AM to 11:30 AM
2 beach bars
3 poolside bars
3 swim-up bars
9 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Verde
La Fondue
La Hacienda
La Vaquería
Mamma Mia

Things to do

12 outdoor pools
6 outdoor tennis courts
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Indoor pool
Kayaking
Music library
Nightclub
Playground
Sauna
Shopping
Snorkelling
Steam room
Table tennis
Tennis lessons
Water park

Family friendly

12 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Indoor pool
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

3 floors
Banquet hall
Built in 2007
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free rollaway/extra bed

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Riviera Princess - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Jamie

Travelled with partner

6 May 2025

Extremely disappointed with our overall experience at the Grand Riviera Princess all-inclusive resort. Overall resort is very outdated and is in desperate need of a remodel. The first day we had a sink leak in our room and they had to call an engineer to fix it. Please be aware that half the resort is under construction. We were told that it started 2 weeks ago (April 2025) and will be remodeled sometime in 2026. Half the pools were off limits and the restaurants on that side of the resort were Relocated to buffet restaurant locations for dinner time. Both my husband and I were highly disappointed in the food….mediocre at best. We ate at every single Ale-cart restaurant at the resort and nothing was impressive. The snack riviera buffet area/repurposed for mamma Mia and the steak house smelled really bad….couldn’t get over it. Buffets were okay! Lots of options but the quality of the food was not great. For example, guacamole tasted more like store bought then fresh. ROYAL HOLIDAY - This experience ruined our vacation! We were taken to a table after check-in to talk about our vacation plans, and they asked if we were interested in learning more about Royal Holidays (hotel company) membership program. For our time, we would receive 2 massages, a beach bag and a bottle of tequila. That 90 minute meeting lasted 4 hours in total, Rodolfo, Ari and Brandon made every effort to make a sale, despite us trying to no multiple times. They broke us… We will not be back….

Stayed 5 nights in May 2025

10/10 Excellent

Richard

6 May 2025

Stayed 6 nights in Apr 2025

6/10 Okay

Gregory

6 May 2025

Disliked: Property conditions & facilities

Stayed 7 nights in Apr 2025

8/10 Good

Finnest

Travelled with family

6 May 2025

We really enjoyed our stay. The quality of food was ok but the availability in restaurants was very limited so we ate at the buffet alot which is similar things daily. The rooms were well kept but as an avid traveler I would say they need to be updated, TV’s are outdated, balcony was not kept clean, shower needs a deep scrub and a lot of the decorations had cracks in them like the water fountains. You could just tell they were older. the pool needs to be scrubbed. Overall we had a great time. They are remodeling the sister resort which is great but an inconvenience to us because we couldn’t access all Of the amenities.

Stayed 3 nights in May 2025

8/10 Good

Dessa Jade

Travelled with family, Travelled with partner

5 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is lots of walking but the grounds are well kept and the staff are amazing. There’s a reason they are doing renovations but the resort will be amazing after. We upgraded to a swim out and would 100% do it again. The rooms are huge and the beds are very comfy. Key card and tv stopped working but that is the only issue. At the snack Rivieria buffet we had the best service ALL the time. Our servers were always either Raziel or Aboclon, they were AMAZING. They were super friendly, great conversations and remembered us everyday and things we said we were doing the night before. Our rooms were cleaned and stocked very well. This resort has some of the best service I have experienced!

Stayed 8 nights in Apr 2025

8/10 Good

Megan

Travelled with group

5 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was the only thing that was disappointing, not great quality. Lots of walking if you don’t take shuttle but it’s beautiful grounds. Very impressed with security here.

Stayed 5 nights in Apr 2025

10/10 Excellent

Stephen

Travelled with family

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great, from the food choices to the access to the beach to the entertainment and shows. The only negative I would say is that they don’t have elevators and the resort is so spread out, it takes a while to walk from your room to the restaurants. Also, the map of the resort was totally wrong. We had to walk even more, because we had to ask for directions to several restaurants because the maps were totally wrong.

Stayed 3 nights in May 2025

10/10 Excellent

Erick

4 May 2025

Stayed 1 night in May 2025

10/10 Excellent

Rebecca

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Apr 2025

8/10 Good

Megan

Travelled with family

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Staff and service was great! Everyone was very kind and helpful when asked questions. The property was under renovation so half the resort was closed. A handful of the activities were not available to do which was a bummer considering we paid for them. No kayaks, no archery, had to pay extra to use the hobie cat if we didn’t have sailing experience despite the signs saying they are free on site. Can not really snorkel here. The water is too rough and not super clear/no wildlife. The resort does a great job trying to keep the seaweed off the beach for customers! The food is okay. I’ve yet to find an all inclusive that does great food. I understand when cooking for the masses food is usually more bland so i do keep that in mind. However when it comes to the a la carte restaurants, i do expect a bit more flavor. I liked that the property cared about preserving the wildlife around. It was lovely to get to see so many critters and LOVED the kitties on property. Very good kitties. One day our power went out but the resort was on it and got everyone back up and running quickly. Nightly shows were good. Simple but i liked that a handful were based in Mexican culture instead of just being “entertainment”. Loved that the kids center was tucked away from the pools so there was quiet for the adults. Beach was lovely. Most resorts don’t provide the cute shaded umbrellas but Princess had them all over for regular customers and vip. Overall i would recommend this property.

Stayed 6 nights in Apr 2025

8/10 Good

Evan

Travelled with group

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would’ve been nice to know half of the resort was under construction, otherwise things were very nice!

Stayed 7 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with group

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful lush grounds with deer, coati and iguanas. Great buffet options. The sports bar is open 24 hours with snacks. Unfortunately beach was really seaweedy so didnt get to enjoy swimming in it.but was picturesque. The shows at night were good. They did have a Disco bar to dance at.

Stayed 8 nights in Apr 2025

10/10 Excellent

James

3 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Apr 2025

8/10 Good

Roberta K

Travelled with family

3 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was very friendly and attentive to your needs. The property was well manicured and very pretty. We loved seeing all the wild animals. We were disappointed at the limited menu choices and the quality and the lack of flavor/taste of food in some restaurants. We were also disappointed that there were things not available to us as promised due to the construction of the adjacent property. Overall, we had a great time and would consider coming back.

Stayed 6 nights in Apr 2025

6/10 Okay

Chayce Hugh Robert

3 May 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 7 nights in Apr 2025

6/10 Okay

Julio

Travelled with partner

3 May 2025

Liked: Cleanliness, staff & service

Everything was amazing but the below! CONS: Food options and quality was horrible. We couldn’t do any rsvp since after the first day on the resort; it was a very disappointing experience on our 20th anniversary here! Best food we had was when we went into the city. PROS: Maya spa service was one of the best experiences we both ever had! We truly loved the experience thanks you so much Roberto and Neomi! Also thank you Hitzel Palafox for making my check in just what I wanted!

Stayed 4 nights in Apr 2025

8/10 Good

Owen Xavier Deyoung

Travelled with partner, Travelled with group

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Angel from the bar in the beach is awesome.

Stayed 7 nights in Apr 2025

10/10 Excellent

Raymond Maurice

Travelled with family and small children

2 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was friendly and good food options.

Stayed 4 nights in Apr 2025

10/10 Excellent

Emily

2 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was great. Beach was much closer than it seemed. Buffet was always really good and staff were timely and friendly.

Stayed 6 nights in Apr 2025

6/10 Okay

Robert James

Travelled with family, Travelled with group

2 May 2025

Liked: Staff & service

We book our vacation at the Grand Riviera Princess (Villa's) and were moved to the Platinum Yucatan Princess. The resort was ok but definitely not the room we booked. We feel like we definitely did not get the room we paid for!

Stayed 7 nights in Apr 2025

10/10 Excellent

Claire Diane

Travelled with partner

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed staying here end of April! Staff and facility were amazing!! Very fun activities and entertainment! The food was great with a variety of options. The only downside was that the beach was full of seaweed, but still super nice water if you swim out a little further past the seaweed.

Stayed 7 nights in Apr 2025

6/10 Okay

MELLISA

1 May 2025

Stayed 7 nights in Apr 2025

6/10 Okay

Viktoriia

1 May 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

John Douglas

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great customer service

Stayed 8 nights in Apr 2025

10/10 Excellent

Christina

1 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing experience

Stayed 6 nights in Apr 2025

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Room options

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Suite With Jacuzzi and Outdoor Shower

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Super Saver

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Family Room

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Room

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Deluxe Room, Pool Access (Pool View)

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Suite (with 2 Jacuzzies)

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Deluxe Room, Garden View

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About this property

Grand Riviera Princess - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Grand Riviera Princess - All Inclusive Reviews

Reviews

Very good

8.6/10

8.4/10

8.2/10

8.2/10

8.6/10

Reviews

2/10 Terrible

Jamie

Jamie

10/10 Excellent