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HM Playa del Carmen

4.0 star property
VIP Access

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Photo gallery for HM Playa del Carmen

Outdoor pool, pool loungers
Property video
Interior entrance
Lobby sitting area
Junior Suite with terrace and city view | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Place, Central Square
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • 28 sq m
  • Sleeps 1

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • 28 sq m
  • Sleeps 3

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • 28 sq m
  • Sleeps 3

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • 28 sq m
  • Sleeps 4

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Room Standard

  • 28 sq m
  • Sleeps 4

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(29 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view

Junior Suite with terrace and city view

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Standard

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Double Room Standard

  • 28 sq m
  • Sleeps 2

View all photos for Double Room Standard with Street View

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Double Room Standard with Street View

  • 28 sq m
  • Sleeps 2

View all photos for Suite Junior

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Suite Junior

  • 35 sq m
  • Sleeps 2

View all photos for Suite Junior with Street View

In-room safe, laptop workspace, soundproofing, free cots/infant beds

Suite Junior with Street View

  • 40 sq m
  • Sleeps 2

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double room with balcony

Double room with balcony

Double room with balcony

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

HM Playa del Carmen

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
HM Playa del Carmen's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
  • Airport shuttle service available for a fee
HM Playa del Carmen offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
HM Playa del Carmen has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, rooms are clean. Would recommend
Stayed 4 nights in Dec 2025

8/10 Good

Sergio F., San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Paolo at check in was kind, professional and helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria

Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great!
Stayed 1 night in Dec 2025

10/10 Excellent

Sergio F., San Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Nice clean rooms; helpful, friendly staff.
Stayed 1 night in Dec 2025

8/10 Good

FABIOLA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Stayed 1 night in Dec 2025

8/10 Good

Mark

Stayed 2 nights in Dec 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Hendrikus, London

Travelled with partner
Liked: Cleanliness
Great location. Nice pool and clean hotel. Great to use as a base for day trips
Stayed 5 nights in Nov 2025

8/10 Good

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
Pool area
Pool area
pool area
Stayed 1 night in Nov 2025

10/10 Excellent

Felipe

Stayed 1 night in Aug 2025

10/10 Excellent

jillene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Stayed 2 nights in Oct 2025

10/10 Excellent

Giorlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Stayed 5 nights in Oct 2025

10/10 Excellent

Valérie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very kind, nice place, Quinta Avenue very close
Stayed 1 night in Oct 2025

10/10 Excellent

Jovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome , great bar staff .
Stayed 5 nights in Sep 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Stayed 3 nights in Aug 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Froila

Stayed 1 night in May 2025

10/10 Excellent

Froila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location.
Stayed 1 night in Jul 2025

6/10 Okay

Alondra Gonzalez

Travelled with partner
Disliked: Amenities
If you need an affordable stay at Cancun this hotel is fine! There was nothing alarming about the area but nothing super special either. It wasn't a luxurious hotel although you can tell that maybe once it was. It smells a little funny, just like mop water but it passes in comfort and has everything you actually need. Like an iron, it wasn't in the room but we could get it from the front desk. The food was a 5/10… but the staff was very kind!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Moises Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here.
Stayed 6 nights in Jun 2025

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, property conditions & facilities
People at the facility was excellent and the room was super clean in my 8 days in there. Food was great. I didnt like the partking place but the service was really nice.
Stayed 8 nights in May 2025

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was stunning, staff was amazing, and the breakfast incredible. Inside the hotel and all common areas including pool and bar were quiet and relaxing. Although I loved the layout of our 2nd level junior suite and terrace, the noise was such a nuisance. Late nights with traffic and partygoers and bright and early in the morning with the rush hour traffic sleep was difficult. Other than that everything was great!
Stayed 3 nights in Jun 2025

6/10 Okay

Emily

Liked: Cleanliness, amenities, property conditions & facilities
This was my 3rd stay at this property. I wish they had a way to pay for breakfast in the dining area versus having to go down to pay then back up to eat. When I was checking in after about 13 hours of travel time, I forgot to get my passport back due to exhaustion. I never realized it, and after 3 times of going down to the front desk, they still never handed it back to me. I checked out and realized I never got it once I was hours away. I wish they had brought it to my room after I checked in or at least had given it back on one of the 3 times I went to the front desk. They did keep it safe for a friend to pick up a couple days later.
Stayed 1 night in May 2025

10/10 Excellent

Charitsa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unique, quiet and very closed to everything
Stayed 6 nights in May 2025

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