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HM Playa del Carmen

4.0 star property
VIP Access

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Photo gallery for HM Playa del Carmen

A large indoor swimming pool with a wooden deck and lounge chairs, surrounded by palm trees and a multi-level building with balconies.
Property video
A modern lounge area with black metal chairs, a wooden coffee table, and a bench. There are three round mirrors on the wall, and a textured wall panel to the right.
A covered outdoor seating area with a sofa and chairs, a glass wall, and a view of the cityscape.
A modern interior with a seating area featuring metal and wooden chairs, a small round table, and a stone wall.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Place, Mamitas Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room

A bedroom with a bed, two seating areas, a ceiling fan, wall-mounted lights, and a patterned rug.

Room

  • 28 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room

A bedroom with a bed, two seating areas, a ceiling fan, wall-mounted lights, and a patterned rug.

Room

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a ceiling fan, a desk, and a view of greenery through the window.

Room

  • 28 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with two beds, a ceiling fan, a TV, and a chair.

Standard Double Room

8.8 out of 10
Excellent
(29 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

A bedroom with a large bed, a bench, a wooden table, and wall-mounted lights.

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite with terrace and city view

A hotel room with a large bed, a desk, and a chair.

Junior Suite with terrace and city view

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

A cozy living room with a sofa, a coffee table, and a wooden side table with a candle.

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double room with balcony

A hotel room with a bed, a TV on a stand, a desk with a chair, and a balcony with curtains.

Double room with balcony

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Double room with terrace and city view

A balcony with a white table and metal chairs, overlooking a cityscape with trees and buildings.

Double room with terrace and city view

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

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About this property

HM Playa del Carmen

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
HM Playa del Carmen's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
HM Playa del Carmen offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
HM Playa del Carmen has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and has parking, the staff was really attentivo also
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay—loved the pool area and swim up bar. Beautiful property, large, clean room. Big balcony, convenient location, and really nice breakfast. Would definitely stay here again!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Great location.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Sofie

Liked: Cleanliness, staff & service
Great hotel, simple but it has what you need and very quiet so very good 👍
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sergio F.

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Nice clean rooms; helpful, friendly staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Hendrikus

Liked: Cleanliness
Great location. Nice pool and clean hotel. Great to use as a base for day trips
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

christine

Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, rooms are clean. Would recommend
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very kind, nice place, Quinta Avenue very close
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel was very nice.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Jovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome , great bar staff .
Stayed 5 nights in Sep 2025
Verified review

6/10 Okay

Herbert

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Sergio F.

Liked: Cleanliness, amenities, property conditions & facilities
Paolo at check in was kind, professional and helpful.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Froila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Maria E Vera De

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location, good amenities, nice breakfast and wonderful pool aerea.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Sunil

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
Pool area
Pool area
pool area
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Luda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to the shopping area.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area and bar/restaurant with great options to eat and drink at the hotel.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Diana

Liked: Property conditions & facilities
This is the second time we stay there and we loved it.
Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

jillene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Stayed 2 nights in Oct 2025

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