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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
View from property
Lobby sitting area
Indoor wedding
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Romance Suite

Living area

Privilege Romance Suite

  • Sleeps 2

View all photos for Privilege Junior Suite

Privilege Junior Suite | Garden view

Privilege Junior Suite

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite with Jacuzzi

Privilege Romance Suite with Jacuzzi

Privilege Romance Suite with Jacuzzi

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Junior Suite with Jacuzzi

Privilege Junior Suite with Jacuzzi

Privilege Junior Suite with Jacuzzi

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, blackout curtains

Junior Suite

9.2 out of 10
Wonderful
(135 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Junior Suite Ocean View

Minibar, in-room safe, desk, blackout curtains

Privilege Junior Suite Ocean View

  • Sea view
  • 38 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite

Minibar, in-room safe, desk, blackout curtains

Privilege Junior Suite

  • Sleeps 2

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to facials, reflexology, or aromatherapy at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Guests have great things to say about the beach and the clean accommodations
  • 12 minutes by car from Quinta Avenida and 13 minutes from Maroma Beach
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1722 out of 2774 reviews
Rating 8 - Good. 622 out of 2774 reviews
Rating 6 - Okay. 255 out of 2774 reviews
Rating 4 - Poor. 87 out of 2774 reviews
Rating 2 - Terrible. 88 out of 2774 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Pradeep

Travelled with family
Hotel was a little dated but food was decent and service was good. We had sent a message to the hotel a few days before checking that we will have 4 and not 5 people checking in. They charged us for 5 and mentioned that reservations department will refund the balance once they talk to Expedia. Expedia mentioned to us that they refuse to refund the balance because of their policy.. the whole system seems designed to screw the guest as much as possible without them finding out..
Stayed 5 nights in Jan 2026

10/10 Excellent

Michelle Crystin Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful and very well maintained. The room was clean and had a nice large balcony. All of the food was excellent, and the staff were very friendly. This was likely due to our rooms proximity to the main building, but very loud music played past midnight every night making it difficult to sleep. All in all, we had a really wonderful time and highly recommend staying at Ocean Maya Royale.
Stayed 6 nights in Jan 2026

8/10 Good

Kristina

Stayed 5 nights in Oct 2025

10/10 Excellent

Myra Luz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room: Very clean. Our room gets cleaned and tidied everyday. I didn't get their names but we are in room 2601. Staff: Amazing! Viri from daily activities, amazing. Antonio from pool bar, amazing! Would be nice to have a better nightly entertainment. Pool: would be nice to have a hot tub. It was a great experience overall!! I have no regrets booking this place. Although you may want to reconsider the free tours you offer your guests. We were forgotten, claiming the driver had a minor accident. Although when we complained to the driver of another group, miraculously our pick up was just 5 minutes away. We waited for more than an hour for our ride back to the hotel.
Stayed 6 nights in Jan 2026

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best Times
Stayed 4 nights in Nov 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is heaven. Amazing, friendly staff. A great food selection. Very nice rooms with powerful A/C. Beautiful grounds and consistent beautiful weather. This was our 2nd time there and we will be back!
Stayed 7 nights in Jan 2026

10/10 Excellent

Melinda Joy

Food was wonder
Stayed 5 nights in Jan 2026

10/10 Excellent

Dani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have to say that this hotel goes out of their way to make sure you have an amazing time & experience. We spent 10 days there & didn’t really know what to expect but we were very happy just after one day there. What made our vacation so special is the entertainment team the way they go out of their way to make sure you’re participating with all the events, a very special thank you to Gustavo my brother we became best friends after the first day much love to everyone Victor,Maryanne,Sussi,the hotel is taking care of by the staff altogether & the food at this resort is really good & always fresh. Overall I give this place 10 on 10. A special thank you to Esther in the buffet she took very good care of & thank you to Rodrigue for all the food for also taking care of us.
Stayed 10 nights in Jan 2026

10/10 Excellent

Parker

Stayed 5 nights in Jan 2026

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds and room are spotless, I can’t say enough about the recreation staff there’s always something going on or you can do nothing at all if that’s what you’re there for, all of the staff are friendly and there’s lots of food choices Can’t recommend this resort enough, we will come back again!
Stayed 7 nights in Jan 2026

10/10 Excellent

Frank

Stayed 8 nights in Sep 2025

10/10 Excellent

Seth

Liked: Cleanliness, property conditions & facilities
Beautiful rooms, great food,
Stayed 5 nights in Dec 2025

10/10 Excellent

Sam

Stayed 5 nights in Dec 2025

10/10 Excellent

diya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had several activities, amazing restaurants and wonderful staff! I would recommend
Stayed 5 nights in Nov 2025

10/10 Excellent

Jean Valentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Maya Royale Dec 30 - Jan 5. I have a great experience and would go back and recommend it to anyone without issues. I had some reservations prior to going there, however, I was pleasantly surprised. The buffet was great, good diversity and each day had a different theme so you didn't eat the same thing every day. The NYE dinner at the buffet (you have the option to pay and have a fixed menu at one of the restaurants) was impressive: lobster tail, pecking duck, crab legs, foie-gras ... kudos to the chef (and pastry chef). Drinks were good (not watered down) and staff friendly. We went to the French restaurant and the food was amazing (especially the short rib). Overall, it was a great experience. Pros: - good food (and variety) / drinks - compliments to the chefs/pastry chefs - friendly and helpful staff - activities throughout the day - clean property / pool Cons: - water (beach) is not cleaned from seaweed (fortunately was not too bad) - NYE show - the first part was too long with some variety shows that dragged on too long. Just make those much shorter so people can get up and dance. ½ hour prior to new year of dancing is not enough; and can get chilly at night so seating for 2+ hours is not good.
Stayed 6 nights in Dec 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
food and beverage team and clean rooms
Stayed 5 nights in Dec 2025

10/10 Excellent

Laura

The staff, rooms, activities were all amazing
Stayed 5 nights in Dec 2025

10/10 Excellent

Stephane

Stayed 7 nights in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay at the Ocean Maya Royale especially the entertainment staff who made it so amazing. Special thanks to the entertainment crew: Viri, Kendell, and Moises. Also, in the bar love to thank you Yovanetti for making my experience fabulous. Last but not least, thank you Roberto, at check-in who got me checked in quickly as he knew I really wanted to make the entertainment event at the pool before it was over and even was able to get me room nearby the activities which I loved.
Stayed 4 nights in Dec 2025

6/10 Okay

Cheyenne Mihko

Stayed 6 nights in Dec 2025

10/10 Excellent

Laurent

Liked: Cleanliness
Nice resort. Staff very polite .clean room. Very good food
Stayed 5 nights in Dec 2025

10/10 Excellent

Michelle, Eureka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing resort! The staff, the food, the beach, the pools, everything
Stayed 7 nights in Dec 2025

8/10 Good

Joy, Toronto

Stayed 6 nights in Dec 2025

10/10 Excellent

Joanna M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this resort! The food was very good compared to most resorts. The beach area was very nice. Everything was clean and the staff was very nice. We will be back!
Stayed 3 nights in Dec 2025

10/10 Excellent

Miguel

Stayed 5 nights in Dec 2025

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