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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
View from property
Lobby sitting area
Indoor wedding
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

9.2 out of 10
Wonderful
(132 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, body treatments, or hydrotherapy at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Guests have great things to say about the beach and the location
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1733 out of 2801 reviews
Rating 8 - Good. 627 out of 2801 reviews
Rating 6 - Okay. 263 out of 2801 reviews
Rating 4 - Poor. 87 out of 2801 reviews
Rating 2 - Terrible. 91 out of 2801 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 8 nights in Dec 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this place. Also a big shout out to a special worker named Viridiana. She was so amazing. Made us feel so special.
Stayed 14 nights in Nov 2025

10/10 Excellent

Pamela J

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, well stocked, property was so clean.
Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good, clean. Staff are always amazing, friendly and so helpful. The food is good. The grounds are well taken care of. We booked a massage at the spa and it was very relaxing. This was our 4th time at this resort and we will be back. I want to give a particular shout out to our butler David and to Gabriela at the Privilege desk, our flight was cancelled and moved to the next day and Gabriela helped us get a room for the night and made sure we were taken care of. Thank you!
Stayed 7 nights in Nov 2025

8/10 Good

Samantha

Stayed 4 nights in Dec 2025

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Highly recommend. I’ll be returning in February. Very clean. Food was great. Service was excellent
Stayed 3 nights in Dec 2025

10/10 Excellent

Laura

Stayed 14 nights in Nov 2025

10/10 Excellent

Monica Maria, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort…small not a lot of walking to get to lobby dining and pool and beach area. Food at the buffet was really good lots of variety. Ala cartes were ok. Service at this resort is top notch staff is super friendly and accommodating!! Will be going back.
Stayed 10 nights in Nov 2025

10/10 Excellent

Eilish

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had such an amazing stay. The food was delicious and all the staff were so friendly and helpful. I want to give a HUGE shoutout to Kendall…he is incredible at his job and made us feel so special. Our faces still hurt from laughing so much. He really made the trip just perfect. The spa was fantastic, we had massages and facials and the women working there really listened to us, highly recommend Lupe. Eric at Yookoso is hilarious, teppanyaki is a must. El Charro has fantastic Mexican cuisine. We would absolutely rebook!
Stayed 7 nights in Nov 2025

10/10 Excellent

Lisa A

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We ABSOLUTELY loved our 7 days at the Ocean Maya Royale! The property is beautiful! The rooms are spacious and spotlessly clean. What makes this place special, though, is the outstanding Staff! We were greeted by Melisa at the Front Desk, and then had dinner served by Victor with wine service by Luis Toledo. Our first night was outstanding, but it only got better! We can’t say enough about all of the staff, but the standouts are Octavio and Jorge at the Lobby Bar, Angel our server at El Charro, and our food demonstrator Pilar. Erick made my husband’s birthday so special with his Teppanyaki display.The icing on the cake was the Experience Team. Viri has a smile and personality to light up any room and she knows how to make you feel special! Kendall literally learned everyone’s name at the entire resort and went out of his way to make us feel like family. We have done a lot of travelling in Mexico but have never felt as special as Kendall made us feel. We highly recommend coming to this amazing place and we are already planning our next trip. With love, Lisa (Linda) and John (Juan)
Stayed 7 nights in Nov 2025

10/10 Excellent

Iain Adams, Naramata

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Kendall especially made the stay memorable.
Stayed 7 nights in Nov 2025

10/10 Excellent

katharine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful, food was great! And staff were fabulous and engaging!
Stayed 7 nights in Nov 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here in July 2025. We had the best service! Kevin was very attentive to our needs when we checked in. He was very kind and always checked in with us to make sure our stay was perfect. We had great servers at the restaurants and bars also. The beach was clean and the entertainment was awesome!
Stayed 4 nights in Jul 2025

8/10 Good

Melissa Jan

Food was
Stayed 7 nights in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness
outdated and drinks were extremely watered fown
Stayed 5 nights in Nov 2025

10/10 Excellent

Konstantin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice, clean, lots of palm trees, variety of restaurants with great food. There are activities all day and the team is doing great job engaging everyone. Viri was a joy to communicate with and for us she was the best! The rooms are spacious and with the ocean view was amazing. Great atmosphere during the evening activities.
Stayed 7 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone of the staff was very polite and attentiave. The service was excellent any time we needed anything. The Despacio Spa was amazing and the massages are well worth it. If you go, don't miss the Mayan Experience dinner. The performers and host were amazing and very informative about the Mayan culture.
Stayed 4 nights in Nov 2025

10/10 Excellent

Penny, Stratford

Stayed 7 nights in Nov 2025

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
All around great resort .
Stayed 7 nights in Nov 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Except service
Stayed 5 nights in Nov 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
From staff to food to rooms and activities. This resort is top notch. We will return!!
Stayed 7 nights in Nov 2025

10/10 Excellent

Scott, Omaha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
Stayed 4 nights in Nov 2025

10/10 Excellent

Janna Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well kept. All the staff were so kind. The pool entertainment and activities were super fun and the energy was high. All the food was great and we felt we had a great variety of food and activities. We will definitely come back!!
Stayed 10 nights in Nov 2025

8/10 Good

Teri

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Most of the staff was friendly.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were remarkable! Special shout out to Kendelle and Margarita!
Stayed 7 nights in Nov 2025

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