Paradisus Playa del Carmen – Riviera Maya - All Inclusive

VIP Access

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Where to?

Dates

September 2025

October 2025

5 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Hot tub

Explore the area

5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Punta Esmeralda Beach
‪11 min walk‬
Quinta Avenida
‪3 min drive‬
Playa del Carmen Main Beach
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪58 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family Concierge Junior Suite SwimUp

Very good

58 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Family Concierge Suite SwimUp

78 sq m
1 bedroom
Sleeps 5
2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

106 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Concierge Master Suite SwimUp

Good

106 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Nature View)

Exceptional

63 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Family Concierge Suite Nature View

Wonderful

78 sq m
1 bedroom
Sleeps 5
2 Double Beds

Roulette Room Playa del Carmen or La Perla

Wonderful

58 sq m
1 bedroom
Sleeps 3
1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Nature View

58 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Two Bedroom Master Suite

Exceptional

184 sq m
2 bedrooms
Sleeps 10
1 Double Bed and 1 King Bed

Family Concierge Master Suite Nature View

106 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (Nature View)

Excellent

78 sq m
1 bedroom
Sleeps 5
2 Double Beds

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

23 Sept - 24 Sept

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools

Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self parking, plus 5 outdoor pools.

Free WiFi
Free self parking
Drinking and dining options include 13 restaurants, a coffee shop, a beach bar, and a swim-up bar
Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
Indulge with body treatments, facials, or manicures and pedicures at Yhi Spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a sauna, and fitness classes
Guests have great things to say about the beach and the helpful staff
6 minutes by car from Quinta Avenida and 6 minutes from Quinta Alegría Shopping Mall

Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Sal Steak Cave - Onsite fine-dining restaurant.

Capella - Onsite family restaurant. Open daily.

Kanna Beach Club - Onsite bar. Open daily.

The Lunch Box - Onsite restaurant. Open daily.

Tori - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

Lessons/classes/games

Bartending

Cooking

Dancing

Entertainment

Onsite entertainment and activities

Onsite live performances

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

13 restaurants
16 bars/lounges
A beach bar
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Capella
Kanna Beach Club
Sal Steak Cave
The Lunch Box
Tori

Things to do

5 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Pilates classes
Playground
Sauna
Shopping
TV in common areas
Waterslide
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
DVD player
Free children's club
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (25,005 square foot of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Dock
On the bay
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas

Full-service spa

Body scrubs
Body wraps
Facials
Manicures/pedicures
Spa open daily

Accessibility

Lift

3 floors
8 buildings
Ballroom
Banquet hall
Built in 2011
Reception hall
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Rainfall showerhead
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
DVD player

Food and drink

Limited room service
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: MXN 51 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Terrible

Javier

17 Jun 2025

Beach closed

Stayed 4 nights in Jun 2025

10/10 Excellent

William

Travelled with family and small children

16 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though

Stayed 9 nights in Jun 2025

8/10 Good

Manouk

Travelled with family, Travelled with family and small children

16 Jun 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Our family of 10 (5 adults, 5 kids) spent 9 nights at Paradisus Playa del Carmen. While we had a good vacation, there were a few issues. The sargassum (seaweed) problem was bad, and the smell lingered throughout the resort, which impacted the beach experience. We had the Family Concierge package, and Carlos was excellent—helping with restaurant reservations and resolving complaints. The pullout couch mattress in our room was broken, but after notifying them, they replaced it with a new one. We were also disappointed with the spa. Our package included hydrotherapy, but no one told us we needed a reservation. When we were turned away, we felt misled, but after raising the issue, we were able to schedule our sessions. Upon our return the spa was not busy at all. The kids loved the Kidsom daycare, and the family photography session was wonderful. As for the food, it was hit or miss. Capella, Flora, Blue Agave, and Hibachi were great, but Sal the Steakhouse and Cielo were not impressive. Poolside ordering was a nice perk. The resort is showing signs of wear and tear and doesn’t fully live up to its 5-star rating. Overall, it was a great family vacation with some hiccups, but the kids had an amazing time, and we had a relaxing trip. We have stayed at other resorts such as Sandals, LeBlanc, Grand Moon Palace, Secrets, Live Aqua, & Royalton. So we have high expectations. We always like trying new resort until we find right one for our entire family. Right now that is Moon Palace

Stayed 9 nights in Jun 2025

8/10 Good

Narek

15 Jun 2025

Stayed 9 nights in Jun 2025

6/10 Okay

Daniel

15 Jun 2025

Disliked: Property conditions & facilities

The sargassus problem is really bad at this hotel. The beach is unusable and the sargassus odor is really strong sometimes over the day...like rotten eggs. I know is not the hotel fault but if you are planning your vacations have this in mind. Also, they sold us a trip to Isla Mujeres and the took us to have lunch buffet to a really bad place. It was sold as luxury but it was really poor. I would had paid more if I knew. It was litteraly one off the worst buffets in my life.

Stayed 4 nights in Jun 2025

10/10 Excellent

Konrad

15 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great place to stay staff is awesome. They do try to up sale but not too pushy. Beach sucks but they can’t control

Stayed 6 nights in Jun 2025

10/10 Excellent

Erin Elizabeth

Travelled with family and small children

14 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The service was wonderful, the room spacious and clean, the pool games and music were fun, the food was delicious, our kiddos LOVED the water park. It was such an engaging place that we didn’t even care that the beach was a bust because the sargassum seaweed bloom because there’s much fun and relaxation to be had at the pool. We would go to the adult side sometimes, but it’s actually more fun on the family side. I would return here!

Stayed 5 nights in Jun 2025

10/10 Excellent

Ivonne

Travelled with family and small children

13 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort was beautiful. Family had a blast. The staff was very attentive

Stayed 4 nights in Jun 2025

10/10 Excellent

Paul

Travelled with family

9 Jun 2025

Liked: Amenities

We had a new roach every day in the room

Stayed 5 nights in Jun 2025

10/10 Excellent

Tuyen, Seattle

Travelled with family and small children

5 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

My party of 10 thoroughly enjoyed our stay. We were 3 seniors, 6 adults, and 1 toddler. Paradisus was a wonderful place for us to meet, since we don’t all live in the same state. I loved that we didn’t have to plan—just packed our bags and went. The staff went above and beyond to maintain the property, making it feel untouched every day. They were accommodating and friendly, and I appreciated that they spoke both Spanish and English. I loved practicing my Spanish with the staff, most of who were willing to help me improve my language skills. The restaurants felt high-end with thoughtful decor, the service was outstanding, and the food was delicious. My favorite restaurant was Lemon Fish—I went twice! We stayed 5 nights and I felt like we got to try most restaurants. It’s not necessary to leave the property because they have everything you need for activities, entertainment, and relaxation, but a couple of us took a taxi to el centro do so some souvenir shopping. It was end of May and blistering hot, just keep that in mind. It’s nice that the resort has AC to escape to. I miss the staff and resort already! I’ll definitely recommend Paradisus playa del Carmen to anyone who wants a luxurious but affordable all inclusive resort experience. It was my first time experiencing something like this, and I thoroughly enjoyed it!

Stayed 5 nights in May 2025

10/10 Excellent

Aaron Spencer

Travelled with family and small children

4 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

A wonderful stay with an amazing Concierge. Request Jonathan! He was amazing, great with the kids, set us up right, checked on us daily, and felt like a fun uncle to the family. Alright, now the review: We stayed at the Family concierge with Swimout pool. Our location of the room in the pool was splendid. We had dual lounge chairs and ample pool before the main walk way. Definitely better than some other room locations. The room was spacious; had a very large pullout our two girls stayed in, a kitchenette, dining room table, and a large master bathroom with large Roman tub and a huge shower with dual rain shower faucets and handheld faucets as well. There was also three sinks to the bathroom, a kids area and adults. Plenty of storage in this specific room!!! The food throughout was one of the better all inclusives we have been too, while the buffets are the average food, the restaurants were more upscale or elegant plates. Felt more like a restaurant on the Las Vegas strip than Mexico. The food at these restaurants were much better, and the service was outstanding almost every time. We had an awesome waiter at the Bana Family(Jhony) algo went above and beyond to take care of our picky daughters. And Neomi At Cielo Mexican restaurant was awesome As well. Very attentive and gave us some much needed advice the first night. The buffets were pretty empty when we went(end of May to first week of June), Eva was amazing, we looked for her everyday and was the friendliest and helpfu

Stayed 7 nights in May 2025

10/10 Excellent

Yenisel

Travelled with family, Travelled with family and small children

2 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Friendly Quite perfect for a family

Stayed 3 nights in May 2025

8/10 Good

Irina

2 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place.

Stayed 4 nights in Mar 2025

10/10 Excellent

Karel Garcia

30 May 2025

Liked: Amenities

Everything here is excellent. Our family Concierge was Jorge and he went above and beyond with our accommodations and with beautiful surprises each day for our little girls. Jorge was only one text away on Whatsapp and sent daily events and activities for the whole family. He went out of his was to book our restaurant reservations and excursions. Windy at The Lunch Box is so sweet and always looking to help you with any questions you have. Irwing from Flora was the best server we could have asked for. The lobster and steak was chef's kiss. We will certainly be back!

Stayed 3 nights in May 2025

8/10 Good

Deirdre

30 May 2025

Overall everything was good! Food was good!l everywhere we are. Service was good! We were able to get reservations most nights, but for us were only available during the night shows/kid activities. So some nights we chose the buffet so we can watch the shows. There is definitely a lack of activities for ages 10+. The game room is super small and little to do during the day besides the pool/water activities.

Stayed 5 nights in May 2025

10/10 Excellent

Carmen

28 May 2025

Stayed 5 nights in May 2025

8/10 Good

Kevalkumar T

Travelled with family and small children, Travelled with group

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Need more vegetarian friendly food

Stayed 4 nights in May 2025

10/10 Excellent

Elad, OVIEDO

Travelled with family

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very clean, employees are very nice. pools and water park wete great. A la cart restaurants are delicious.

Stayed 6 nights in May 2025

6/10 Okay

Roshani

27 May 2025

Stayed 4 nights in May 2025

6/10 Okay

Bhavesh

Travelled with family

27 May 2025

Stayed 4 nights in May 2025

10/10 Excellent

dipen

27 May 2025

Stayed 4 nights in May 2025

10/10 Excellent

luis

Travelled with family and small children

26 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very good overall good food and kids loved pools Only issue they need more help on front desk for check in and check out but resort was great overall will come back.

Stayed 4 nights in May 2025

10/10 Excellent

Veronica

Travelled with family

25 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our family of 5 absolutely loved our stay, we will definitely be back next year. The staff was very informative, welcoming, and generous. I just wanted to extend our heartfelt thanks for the special care and attention given to our daughter during our stay. We are especially grateful to the chef (Rogel) for thoughtfully accommodating her egg allergy. He made her egg free meals and brought it out to our table. Pablo, our table server was also very accommodating and helpful. It made a world of difference to know she could enjoy her meals safely and confidently. We truly appreciate the effort and kindness shown, and it certainly made our stay all the more enjoyable and stress-free. We stayed there 05/11-05/14, the resort was very clean and kid friendly, we also took family photos, which we loved as well. Thanks again, we really appreciate it.

Stayed 3 nights in May 2025

4/10 Poor

Adam

Travelled with family and small children

25 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

First things first. We were quite disappointed with the food at this resort. Our experiences in Mexico have always been very good with the food and this was the first time where we were quite disappointed. The Italian restaurant was decent, the hibachi grill was good. The buffet in the morning was pretty good for breakfast but lunch and dinner at the buffet was very hit or miss. Not a very good selection to be honest and all around disappointing. As for people and workers, they were fantastic for the most part. The rooms were fantastic, we enjoyed those very much. We picked a good week because it was quite quiet for five out of the seven days. Another thing that we were quite frustrated about was we have two kids and we were not told that there would be an annual maintenance for the whole week that we were there on the kids pool/area by our rooms. This would have definitely affected our decision on going to this resort or not. We have been to other resorts in the area that were cheaper when we were booking and one of the advantages to this resort was the awesome looking kids area and pool. It was open on the Sunday when we arrived and on the Monday it was closed for the rest of our stay. No one mentioned this at the front desk when we were checking in so as you can imagine it was quite a surprise. When you pay $7000 for four people, you expect stuff like this, not to be an issue. I definitely don’t think I would ever go back to this resort.

Stayed 7 nights in May 2025

10/10 Excellent

Michael

Travelled with partner

22 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property and staff.

Stayed 4 nights in May 2025

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Choose dates to view prices

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

View all photos for Master Suite Nature View

Master Suite Nature View

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

View all photos for Junior Suite (Nature View)

Junior Suite (Nature View)

View all photos for Family Concierge Suite Nature View

Family Concierge Suite Nature View

View all photos for Roulette Room Playa del Carmen or La Perla

Roulette Room Playa del Carmen or La Perla

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View

View all photos for Suite (Nature View)

Suite (Nature View)

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About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

Excellent

9.2/10

9.0/10

8.8/10

8.8/10

9.0/10