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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Restaurant
Property video
5 outdoor pools, pool umbrellas, pool loungers
Restaurant
Restaurant

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Punta Esmeralda Beach
    ‪11 min walk‬
  • Quinta Avenida
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.6 out of 10
Exceptional
(37 reviews)
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(25 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

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About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Paradisus Playa del Carmen – Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Paradisus Playa del Carmen – Riviera Maya - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free self parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 13 restaurants, a coffee shop, a beach bar, and a swim-up bar
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with manicures and pedicures, facials, or body treatments at Yhi Spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and a playground
  • Guests have great things to say about the pool and the beach
  • 6 minutes by car from Quinta Avenida and 6 minutes from Quinta Alegría Shopping Mall
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 51 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1002 reviews
Rating 8 - Good. 216 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not much to do, beach dirty
Stayed 5 nights in Feb 2025

4/10 Poor

Yan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
limit access to the pool no one tells me about it . did not refill the drink in my room every time
Stayed 6 nights in Apr 2025

8/10 Good

Allan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love going to this every year ( 3rd time ) and every-time I’ve been there the service and environment has been excellent. I will highly recommend this place to friends and family. Only thing I will say is that something’s are overpriced to the point it’s unfair but hey that’s how they make money.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amir

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, safe, nice atmosphere, clean and friendly staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bojan

Stayed 7 nights in Apr 2025

10/10 Excellent

Sarah

Stayed 4 nights in Apr 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Grandkids enjoyed the pool. Restaurant Food was disappointing. Spa was great!
Stayed 7 nights in Apr 2025

6/10 Okay

Schwan

Stayed 6 nights in Apr 2025

6/10 Okay

Jeaneane

Stayed 4 nights in Apr 2025

10/10 Excellent

Rafal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 9 nights in Apr 2025

10/10 Excellent

Tatiana

Stayed 6 nights in Apr 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
happy place, replace cushion billiard table
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose Manuel Magana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Yana, Brooklyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort !!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture incorporating real native vegetation everywhere. Feels like paradise. There’s an absolutely massive koi pond with walkable paths and bridges that are a highlight for my 4 year old. She doesn’t want to leave! Also guests are all very respectful I assume due to the * rating of this resort. For sure any skepticism we had about Mexico and wild Cancun destinations with a child where put to rest at this resort. From arrival to departure we felt safe, welcomed, serviced and most importantly as if we transported into paradise.
Stayed 4 nights in Apr 2025

10/10 Excellent

Edwin Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Stayed 9 nights in Mar 2025

10/10 Excellent

Kevin Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
Stayed 9 nights in Mar 2025

8/10 Good

Joseph

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Anita

Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The extent of sargassum seaweed on the beaches and smell was disgusting. Unfortunately it ruined the whole beach experience :(
Stayed 7 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Liked: Room comfort
Family property exterior was not well maintained Needs touch up paint and staining wood pergolas. We paid for concierge service and it definitely was not worth ir. Check in was very slow. Correspondence before and during was poor. Had to get up at 5;00 to reserve lounge chairs in the shade by children’s pool. Good was very good. The kids slides pool was way too deep and dangerous for young kids. Also it was very very cold. Picked this property for the slides but spent about an hour there out of 5 days.
Stayed 5 nights in Mar 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Thomasin

Stayed 7 nights in Mar 2025

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