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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property

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Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area

On the beach, white sand, free beach cabanas, sun-loungers
Property video
Outdoor pool, pool umbrellas, pool loungers
Reception
9 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, Maroma Beach
    ‪19 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 39 sq m
  • Sleeps 2

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • 41 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 62 sq m
  • Sleeps 2

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

8.6 out of 10
Excellent
(16 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Club 2 Double Beds or 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

7.0 out of 10
Good
(7 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Adults-only beachfront property with free water park
Catch some rays at the beach or spend the day relaxing at Select Club at Sandos Caracol All Inclusive - Adults Only Area's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the overall property condition at Select Club at Sandos Caracol All Inclusive - Adults Only Area. During your stay, you're just a quick walk from Chun-Zumbul (diving site). You'll find features like free WiFi in public areas and free self parking, plus 7 restaurants.
  • Free WiFi
  • Free self parking
  • The 7 restaurants, swim-up bar, and poolside bar offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the outdoor pool
  • Treat yourself to manicures and pedicures, hydrotherapy, or aromatherapy at Spa Sandos
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • 10 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Guadalupe Church
  • Airport shuttle service available for a fee
Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, an outdoor pool, and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Select Club at Sandos Caracol All Inclusive - Adults Only Area has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 7 restaurants
  • 9 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 hot tubs
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 16 buildings
  • 3 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-006283/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 929 reviews
Rating 8 - Good. 288 out of 929 reviews
Rating 6 - Okay. 164 out of 929 reviews
Rating 4 - Poor. 85 out of 929 reviews
Rating 2 - Terrible. 62 out of 929 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Restaurants were nice and good food. There were a lot of restaurants that were not open due to construction and remodeling
Stayed 10 nights in Sep 2025

4/10 Poor

Paige

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in they let me know that half the restaurants and pools were closed due to construction, My “Select club Adult only Penthouse Suite” sections were also closed. They then moved us to a family penthouse and we lost most of the “Select club” privileges..besides a pop up “adult only” (that had plenty minor) pool. A beach club bar and 2 restaurants to have breakfast at out of the 6. The staff did not seem to care, I asked why i was never notified and they blamed expedia. When I contacted expedia they let me know they were never informed anything about the closures at Sandos and that Sandos was refusing to reimburse or credit me more my losses. The food was not very appetizing, My partner got food poisoning for 3 days. They had some great bar tenders that gave amazing service, but unfortunately most workers weren’t that kind or seemed happy to be there. They had a lot of wild animals on site, Including some Donkeys in a farm pen. One evening My partner, a bystander mother and son and I witnessed three women giving the donkeys beer to drink out of their cups. We asked them to stop, as that’s animal cruelty. They responded “we always feed our donkeys at home beer” We immediately went and told the front receptionist about what had just accrued and all they did was shrug. Our air conditioner was broken for 7/10 days we stayed. We asked 4 times for it to be fixed and when I then contacted the expedia rep she said she only saw the work order requested once.
Stayed 10 nights in Oct 2025

6/10 Okay

Malak

Liked: Cleanliness, staff & service
Stayed 8 nights in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great, very friendly and helpful staff. Only feedback is too much hustling for buying extras (massage, excursion, club tour etc) had to decline sales pitch ~10 times a day
Stayed 7 nights in Oct 2025

10/10 Excellent

Lisa-Marie Patricia

Stayed 4 nights in Sep 2025

2/10 Terrible

Cathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Tasmin Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time at Sandos Caracol and overall i was very happy with my stay here. The staff are wonderful and the property was clean. They were also mid upgrades/rennovations on several areas of the property, i assume because it is their low season. My complaints were as follows: 1. The bed in our penthouse room was no softer than the floor and I had to sleep on the daybed for most of the trip otherwise i was in pain the next day. 2. The people trying to sell things on the beach....massages, bracelets, more massages...it made sitting on the beach unenjoyable 3. The music at the (temporary) adults only pool as well as KIIN was 24/7 techno type music and the beat sounded exactly the same for every song and that got old really quick. 4. Rennovations to the select club section meant that the Brazilian BBQ restaurant was closed and thats one reason we chose this resort, but the other a la carte meals were fantastic!
In a teepee at KIIN
Sunset on the beach near Los Lirios
View from our room
Stayed 9 nights in Sep 2025

6/10 Okay

Thomas and Susan

Travelled with partner
The resort is beautiful, especially the beach, adult pool, and cenotes. However, I wasn't impressed with the rooms. We had a broken air conditioner and broken safe. They did not have great soap, shampoo, or toilet paper - and they were very stingy with washcloths. The staff at the beach was amazing - bringing us food, drinks, etc. I just wish the staff for the rooms was decent too. They did not fix our air conditioner for us, and one day they didn't even clean our room when we put the room cleaning sign up. Pros: -Beautiful -Amazing Beach -Unlimited Drinks -Private and Relaxing Adults-Only Pool -Cenotes that are fun to swim in -Great Restaurants -Friendly Staff at the Beach and Restaurants -Adorable Animals on Site (Monkeys, Peacocks, etc.) Cons: -Rooms -Staff for the rooms -Lots of Mosquitos - (Pack a LOT of bug spray) -They do not provide bottled water. -If you take the Welcome Packet, they will try to sell you a time share. -No drawers in the room, so you can't really unpack and need to live out of your suitcase all week. -A lot of walking required.
Stayed 5 nights in Aug 2025

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed two nights but it was very nice! Make sure you bring mosquito repellent! The boat ride was nice I honestly do not have any complaints. It was nice seeing animals all around. Beware of the snakes also we seen a bird drop one out of its mouth on the walkway.
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Stayed 4 nights in Aug 2025

10/10 Excellent

Yanilex Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Deacon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and there was nice variety of things to do
Stayed 4 nights in Aug 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Jamie, Denton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our 25th anniversary trip because of the jungle, wildlife and onsite activities. It did not disappoint!
Stayed 7 nights in Jul 2025

2/10 Terrible

Ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very old and not well maintained. The restaurants food is below par and very limited to 3 choices without good food.
Stayed 5 nights in Jul 2025

6/10 Okay

Graciela

Stayed 3 nights in Jul 2025

6/10 Okay

Dante

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My only complaint is that we were harassed all week by the sales team. trying to convice is to become royal members. After multiple days of saying no they finally left me alone.
Stayed 6 nights in Jun 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
It was gorgeous and a wonderful experience. I plan to come back
Stayed 7 nights in Jun 2025

6/10 Okay

Ashley

Stayed 5 nights in Jun 2025

10/10 Excellent

Taranvir

Liked: Cleanliness, property conditions & facilities
Good property and staff. You can get restaurant reservations through the app. The senote by room 63 is the best one if you want a peaceful environment to reflect. The lis iridos resturant has great steaks, i would recommend. The brazillian steak resturant is also great. The buffet can be hit or miss but generally its not bad. Nidos has good tacos and its open 24/7. I would recommend red salsa for spice lovers
Stayed 5 nights in Jun 2025

8/10 Good

Zyell

Stayed 4 nights in May 2025

6/10 Okay

Todd, Twin Falls

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Upon check-in, select club members are walked around some buildings to a checkin office that was air conditioned with snacks and drinks, which was nice. The room was already cool with its own ac unit on the wall which cooled you to the bone, if that was your preference. Plenty of towels. There was no bar soap or conditioner just body wash and shampoo dispensers in the shower. The odd thing was, the showerhead faced the glass shower door. If you turned it all the way up, it literally flooded the bathroom. You had to set the pressure to not hit the door which provided lackluster pressure. The beds were on the stiff side, yet comfortable. The three pillows per bed were fine. The room fridge was stocked with beers and water and there was a 5 gallon filtered water dispenser on the counter. Umbrella, safe, ironing board and iron in the closets. There was constant cleaning and blowing of leaves going on to keep the grounds tiny. Maps of the resort were adequate. There was some changes in show location which one has to simply figure out. The bar tenders poured good drinks. The food, generally, wasn’t great. I found a few items at the buffet that were alright and simply ate those. The teppanyaki restaurant was noisy and over salty due to all of the soy sauce. The food was mediocre but tasted fresh. Italian was closed for slow season. The Brazilian restaurant, which was by the adult pool, was alright. Meat a fish restaurant was our favorite.
Stayed 6 nights in Jun 2025

8/10 Good

Sonia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

John

Stayed 4 nights in Jun 2025

6/10 Okay

Karen Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 4 nights in Apr 2025

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