Sandos Playacar All Inclusive

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VIP Access

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Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub
All-inclusive
Bar
Room service

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪5 min drive‬
Quinta Avenida
‪7 min drive‬
Playa del Carmen Maritime Terminal
‪7 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪255 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Jr Suite Hacienda

36 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

73 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

31 sq m
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

Ocean view
30 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

52 sq m
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

52 sq m
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

20 May - 21 May

About this property

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Free WiFi in public areas, free self parking, and 8 outdoor pools are available.

Free WiFi
Free self parking
Drinking and dining options include 9 restaurants, a coffee shop, 2 swim-up bars, and 3 poolside bars
Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
Indulge with hot stone massages, manicures and pedicures, or body treatments at Spa Sandos
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the family-friendly amenities
Just a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary
Airport shuttle service available for a fee

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Miniature golf

Soccer

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorised watercraft
Playground
Sailing
Sauna
Shopping
Snorkelling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

32-inch plasma TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 32.57 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

caroline

Travelled with partner

3 Feb 2025

Liked: Property conditions & facilities

The property is beautiful and the beach is breath taking. The food was actually very good in my opinion. The restaurants had great selection and the quality was great. It felt weird going out for fancy dinners this good and not having to pay! Such a treat. Loved the cupcake cafe for endless treats and the coffee drink selection was awesome. The two cons I found about the all-inclusive was that our shower was luke warm/cold the entire stay and was not fixed when we voiced our concerns. Our friends said they had the same issue. It was also a bit frustrating that all of the pool chairs were claimed first thing in the morning by people with their towels that weren’t even there. It was very hard to get a pool chair at any time during our stay. Other than that, we were very happy with our stay and think it’s definitely something you should try if you haven’t before.

Stayed 4 nights in Jan 2025

10/10 Excellent

Spencer

Travelled with partner

3 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Another amazing visit at Sandos

Stayed 7 nights in Jan 2025

8/10 Good

Marilyn

31 Jan 2025

Stayed 7 nights in Dec 2024

10/10 Excellent

Barry

Travelled with family and small children

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was clean and main buffet had alot of variety.

Stayed 7 nights in Jan 2025

6/10 Okay

Jessica

Travelled with family

29 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The kids had a great time at the waterpark which made me put everything else aside. The rooms were large but dated - it did not appear to be a 5 star resort which is what is advertised. The customer service was lacking. Front desk personnel were awful to deal with. Both elevators in our building were out of service and we were located on the 3rd floor. Though our room was ready upon check in, they wanted to charge us $20 per person to check in 52 mins early (prior to there 3pm check in). Lastly, the food was fabulous! I would not recommend staying at this resort without kids. You could get better service about anywhere else!

Stayed 5 nights in Jan 2025

6/10 Okay

Hector Rogelio

Travelled with family and small children

28 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

I do not recommend this property

Stayed 7 nights in Jan 2025

8/10 Good

keighla

Travelled with family and small children

27 Jan 2025

Liked: Cleanliness, property conditions & facilities

The resort was very nice and clean. Rooms were big and well equipped. However the family area is a very long walk from the beach and main buffet. I also noticed that most of the beach chairs are blocked off for the executive level people as well as a few of the more convenient pools. Furthermore if you would like to book a dinner at one of the a la cart good luck unless you are executive level.

Stayed 7 nights in Jan 2025

8/10 Good

Mark

Travelled with family

26 Jan 2025

Beach is unreal.. kids loved the water slides. Only brutal thing is the trolley to get to the buffet and beach from the rooms. It’s about a 15 minute walk… gets annoying with the kids and all of their stuff.

Stayed 6 nights in Jan 2025

4/10 Poor

Lizeth

Travelled with family

24 Jan 2025

Disliked: Staff & service, amenities, property conditions & facilities

Stayed for 1 week for a wedding, room was ok, had good AC and spacious. Property requires ALOT of walking to access restaurants beach and bars. Restaurants required reservations which were very limited during the week only ate at 2 due to availability. They provide towel keys & charge $50 per key if not returned at check out. Staff and housekeeping staff not the best at providing keys back. Food was terrible, cold, no flavor, not good at all!!!!!

Stayed 7 nights in Jan 2025

10/10 Excellent

Jared Francis Leonard

Travelled with partner

23 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Found 2 cockroaches in the room. Food got repetitive at buffet A la cartes are very good Beach is pristine Staff are amazing

Stayed 5 nights in Jan 2025

2/10 Terrible

Ninfa

Travelled with family, Travelled with family and small children

23 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We went down for a friends wedding & I will never return to a Sandos again. The place looks exactly like the pictures, except everything's literally falling apart. It was raining a couple days & my mom who stayed in a separate room was literally leaking water and drywall chunks were coming off the ceiling. There were literal puddles in her room. Our shower head just started spraying water after being there for 2days & we had to call them 3 times to get it fixed & even then it wasn't fixed properly. Out of all the staff the maids were the nicest. We had like 2 nice waiters who actually paid you attention. Most of the staff was kind of rude. Then again it might just not be the brightest place to work either. 2 days into our vacation BOTH elevators just didn't work & we were on the 3rd floor & had to take the stairs with a newborn & 2 toddlers. Not to mention the poor workers had to take the stairs for room service, stocking up everyone's fridges, THE BELL BOYS TAKING UP LUGGAGE. The resort is beautiful on the outside but I would not stay here again. It's HUGE & they have a trolly that's supposed to pass by every 5min but totally doesn't. Then you waste so much time just waiting. The food is not good, they have so many options but it's not to die for. Breakfast for instance ends at 10:30am & I was getting food & staff would just rudely take the tings from under my arms without even stay excuse me. For the same amount of money I could've stayed at the Riu & that place is NICE.

Stayed 7 nights in Jan 2025

6/10 Okay

John

23 Jan 2025

Liked: Staff & service

Disliked: Property conditions & facilities

We loved the beach! So beautiful ! Food was great and great shows. . However - Too many restrictions. No bar after dinner. Not allowed in certain areas due to lack of stay status. Music was terrible and so loud in adult area. Not relaxing at all. We had to move rooms due to lack of cleanliness (stained towels, broken door handle, broken bathroom dispensers) and not having king bed as booked. It took 2 days to move room. But new room had beautiful view .

Stayed 7 nights in Jan 2025

8/10 Good

Uros

21 Jan 2025

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Jan 2025

4/10 Poor

Sidney

17 Jan 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Marko

Travelled with family, Travelled with group

16 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Best beach so far on Mexico east coast. Beautiful nature surrounding cozy haciendas. Friendly animals could be seen on different sites. Lots of family activities.

Stayed 7 nights in Jan 2025

10/10 Excellent

Emily

Travelled with family, Travelled with group

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach at Sandos Playacar is probably its best quality - it is unmatched! The front family pool area is superb! The food here is also top-notch. Service is terrific. We enjoyed the cupcake cafe and taco buffet also. The entertainment was pretty good. Being there with kids, there is a large area of the resort they are not allowed. For us that was a bummer. We didn’t use the upper pools much, they were cold. Possibility due to being shaded much of the afternoon.

Stayed 7 nights in Jan 2025

10/10 Excellent

Paula sol

15 Jan 2025

Stayed 8 nights in Jan 2025

10/10 Excellent

Paul

Travelled with family

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Had a great time. Our trip was made even more enjoyable with the great service from staff especially a girl named Kena who took care of all our needs whether it was excursions, information, bookings for meals or transportation. She definitely made our trip much better.

Stayed 10 nights in Jan 2025

2/10 Terrible

Christine Willia

Travelled with partner

14 Jan 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

It was the worst trip of our lives.

Stayed 7 nights in Jan 2025

6/10 Okay

Evgueni

Travelled with family, Travelled with group

13 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The beach and staff was frendly ,i deffinetly recommend .

Stayed 8 nights in Dec 2024

8/10 Good

McKayla

Travelled with partner

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Huge property with lots of pool options, restaurants, and gorgeous beach

Stayed 7 nights in Jan 2025

10/10 Excellent

Shaun

12 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

Alexandre Cidro

Travelled with family, Travelled with group

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice. The rooms are a little outdated, but still enjoyable.

Stayed 5 nights in Dec 2024

8/10 Good

Timothy

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities

Good property, exclusive club was in middle of family area a little too much, wish room was stocked with liquor like most other all inclusives, sewage got backed up by front but they cleaned that quickly, towels were not there when we checked in but they fixed that as well

Stayed 6 nights in Dec 2024

2/10 Terrible

Robert

5 Jan 2025

Disliked: Property conditions & facilities

After a 14 hour experience to get there we were put in a room with no water and no phone working and I and my wife are in the late 70 and this was at the furthers end of the property (1 kilometre) from the beach and changed me 6160.00 pesos to upgrade to an elite room close to the beach as we have trouble walking long distances. After getting up at 4:00am to leave for Mexico it’s now 9:00 pm we finally get to the elite suite the air conditioning is so noisy we have to shut it off to sleep and on the second last the fan assembly of the air conditioning unit fell off with a loud bang and after waiting 2 hours a repair man fixed. Also the bathroom had lots of mould on the ceiling and they totally refused to compensate the 6160 pesos for the week. The building wire elite suite had 2 of 3 elevato permanently out order so made very hard for us at our age to do the stairs. So yes never Sandos for us ever again

Stayed 7 nights in Dec 2024

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Sandos Playacar All Inclusive

Choose dates to view prices

Photo gallery for Sandos Playacar All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda

View all photos for Hacienda One Bedroom Suite

Hacienda One Bedroom Suite

View all photos for Select Superior Adults Only

Select Superior Adults Only

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

View all photos for Riviera Family Queen Junior

Riviera Family Queen Junior

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About this property

Sandos Playacar All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Sandos Playacar All Inclusive Reviews

Reviews

Good

8.2/10

8.0/10

7.6/10

7.8/10

8.2/10

Reviews

8/10 Good

caroline

caroline

10/10 Excellent

Spencer

Spencer