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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property

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Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Property video
Reception
Room amenity
5 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • Partial sea view
  • 27 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Premium Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Garden View

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(143 reviews)
  • Garden view
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Superior Room, Pool View

8.0 out of 10
Very good
(11 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(14 reviews)
  • Partial ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Garden View

  • Garden view
  • 27 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Superior with Pool View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Superior with Pool View

  • 27 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Premium with Garden View

In-room safe, blackout curtains, iron/ironing board, bed sheets

Room Premium with Garden View

  • Garden view
  • 27 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Catch some rays at the beach or spend the day relaxing at The Reef Coco Beach Resort & Spa- Optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with safes and hair dryers. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
An outdoor tennis court, a marina, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Coco Beach Resort & Spa- Optional All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free self parking, and 5 restaurants are available.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Japanese cuisine at Samurai - premium only, one of the property's 5 restaurants and 5 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with reflexology, massages, or manicures and pedicures at the spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Mamitas Beach and 8 minutes by foot from Playa del Carmen Main Beach
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Samurai - premium only - This fine-dining restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Rosinella - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Miramar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Latino - This fine-dining restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Snack Bar - Onsite bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 442 out of 1006 reviews
Rating 8 - Good. 266 out of 1006 reviews
Rating 6 - Okay. 151 out of 1006 reviews
Rating 4 - Poor. 75 out of 1006 reviews
Rating 2 - Terrible. 72 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

John D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotlessly cleaned every day. As multiple time return guest we got a bottle of red wine, chocolate covered strawberries, and a little cheese tray. It always makes us feel special. The pool is outstanding and with the small size of the hotel it never seems crowded. The staff is AMAZING! We arranged an excursion to Isla Majeures through their travel consultant in the lobby and it went off perfectly. Couldn't be happier. We have stayed there at least one or two weeks a year for the last 8 - 9 years. We will continue to do that indefinitely. We love the place.
Stayed 6 nights in Jan 2026

4/10 Poor

debra anne

Travelled with group
Disliked: Cleanliness, amenities
bed was too hard the staff wasn't very nice the service desk staff were very rude when asking for any assistance seemed like nobody cared about serving you.
Stayed 10 nights in Jan 2026

8/10 Good

Kathy J

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice. Areas were clean. All of the staff were courteous and friendly. One issue though was at the Italian restaurant there was only one wine you could buy by the glass. You could also buy a 750ml bottle. They said it was not available by the glass. The said they would discount a bottle. Ended up with a 375ml bottle and charged me the same as the 750ml bottle.
Stayed 6 nights in Jan 2026

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. The room was spacious, The food was delicious, and the staff was amazing.
Stayed 7 nights in Jan 2026

10/10 Excellent

Philip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Friendly staff. Great location!
Stayed 6 nights in Jan 2026

8/10 Good

Benito

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Judy

Stayed 7 nights in Jan 2026

10/10 Excellent

Terry Leroy

Travelled with group
Liked: Cleanliness, amenities
Very good, staff is receptive, friendly and if there is an issue, they work with you.
Stayed 7 nights in Jan 2026

6/10 Okay

Karen Lynn

Liked: Amenities, property conditions & facilities
We had 3 reservations. 2 had to change rooms because of smells and 1 room very dark and musty smell. Staff not very friendly or interested in helping.
Stayed 10 nights in Jan 2026

8/10 Good

Cindy Lee

Liked: Cleanliness, amenities, property conditions & facilities
Staff is always number. If you have good staff the rest takes care of its self.
Stayed 6 nights in Jan 2026

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived with a group of seven and was told our rooms were unavailable because the roof was “falling in” in our assigned wing and would be fixed the next day. We were relocated to a sister hotel 15 minutes away. The process of checking in, relocating, and repeating the same process the following day cost us two full days of travel time. When I asked staff about the roof issue, no one seemed aware of it, and we never saw any construction or repairs taking place. This raised concerns about transparency and made it feel like the hotel was simply overbooked. While issues can happen, the lack of communication and disruption to our trip made this stay very disappointing.
Stayed 4 nights in Jan 2026

6/10 Okay

Josie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was beautiful, and the staff was very kind and helpful, however the food was subpar and we much preferred eating at the many restaurants outside of the resort.
Stayed 8 nights in Jan 2026

8/10 Good

MELVIN, New Westminster

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean room, staff are very nice.
Stayed 15 nights in Dec 2025

8/10 Good

john

Stayed 1 night in Jan 2026

10/10 Excellent

Kim

Stayed 4 nights in Jan 2026

10/10 Excellent

Omer

Stayed 5 nights in Dec 2025

10/10 Excellent

rickey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great the staff was awesome it’s a great place to go to relax
Stayed 7 nights in Dec 2025

2/10 Terrible

Jeff

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like mold. The walls are paper thin, could hear the people above us every night. Food wasn't great for all exclusive, had to eat off of the resort most days. The resort tries to sell you time shares constantly. There is no water available other than warm mattalic tasting bottle fill stations on the resort. Very disappointed
Stayed 7 nights in Dec 2025

6/10 Okay

Christina

Liked: Staff & service
This is a great location to be able and walk downtown and experience local restaurants. One main pool, very loud at night until 10-11 pm.
Stayed 4 nights in Dec 2025

6/10 Okay

Murali, Livermore

Travelled with family
Bedding was not right. Lot of stains in the bedspreads and bedsheets. Also the shower water was smelling drainage (due to sulfur).
Stayed 4 nights in Dec 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall our stay was good, the rooms need some TLC and beds are hard, there is a bit of a smell and humidity issue at times. But the resort is clean and they have a fantastic beach with good quality seating/loungers.
Stayed 8 nights in Dec 2025

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff experience, food was good, beautiful views.
Stayed 6 nights in Dec 2025

6/10 Okay

Amy J

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beach is beautiful Service is not as expected for an all inclusive resort Not a lot to do at the resort
Stayed 7 nights in Dec 2025

8/10 Good

Valentina

Liked: Staff & service
Great and helpful staff!!!
Stayed 5 nights in Dec 2025

4/10 Poor

Elisabeth Rita

Travelled with family
Disliked: Cleanliness, amenities
The staff at the front desk is Amazing I can’t say enough about how wonderful they were . However the hotel falls short it is out of date and is not properly cleaned daily. When I arrived there was no soap in the dispenser I had to ask 3 times before any was delivered to the room. I also noticed when walking through the hallways the hallway were often dirty . At night the back hallway is poorly lit . The buffet food was sub par I would not recommend this hotel if you are expecting a high quality stay . This hotel is perfect if you are on a budget
Stayed 4 nights in Dec 2025

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