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Hard Rock Hotel Riviera Maya - All Inclusive

Property class: 4.5
VIP Access

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Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

A resort with multiple swimming pools, a beach area, and a view of the ocean.
Creator video - submitted by Jet Set with Sarita
A wooden deck with a view of the ocean and rocky shoreline.
An aerial view of a resort with multiple buildings, a central pool area, and surrounding rocky coastline.
An aerial view of a beach with clear turquoise water and white sand.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Pet-friendly

Explore the area

View in a map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪8 min walk‬
  • Place, Blu Riviera Maya
    ‪5 min drive‬
  • Place, Puerto Aventuras Marina
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Gold King Room

A hotel room with two beds, a large window with a view, a bathtub, and a table with a magazine.

Deluxe Gold King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Diamond King Room

A modern hotel room with a large bed, a sitting area with a TV, a bathroom with a bathtub, and a kitchenette.

Deluxe Diamond King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Deluxe

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Family Deluxe

  • Sleeps 5
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

A modern hotel room with a large bed, a bathtub, a dining area, and a TV.

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Gold Deluxe King Room

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Gold Deluxe King Room

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Diamond)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Room, 1 King Bed (Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Partial Ocean View (Rock Royalty)

A hotel room with two beds, a desk, a TV, and a view of the outdoors.

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds (Gold)

A hotel room with two beds, a view of the ocean, a stone wall, and a bathtub.

Deluxe Room, 2 Double Beds (Gold)

8.0 out of 10
Very good
(24 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

A hotel room with a large bed, a separate sofa bed, a desk with chairs, a TV, and a view of the ocean.

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

A hotel room with two beds, a view of the ocean, a stone wall, and a bathtub.

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

A modern hotel room with a large bed, a desk, a laptop, and a view of the outdoor area.

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

A modern hotel room with a large bed, a sitting area with a glass table, a bathtub, and a view of greenery outside.

Deluxe Room, 1 King Bed (Heaven, Gold)

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

A modern hotel room with a large bed, a desk, a laptop, and a view of the outdoor area.

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

A modern hotel room with a large bed, a TV, a dining table, and a balcony with a view.

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 480 sq m
  • Sleeps 4
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 240 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

A hotel room with a bed, bedside table, bench, and a dining table.

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Family Room

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Deluxe Family Room

  • Garden view
  • 90 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

A modern hotel room with a large bed, a desk, and a staircase leading to an upper level.

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

7.0 out of 10
Good
(11 reviews)
  • Partial ocean view
  • 179 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 480 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

A modern hotel room with a large bed, a sitting area with a glass table, a bathtub, and a view of greenery outside.

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of a playground.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a tablet, and a balcony with a view of the city.

Deluxe Room, 2 Double Beds

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds (Heaven)

A modern bathroom with a large mirror, two sinks, and shelves holding rolled towels.

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Heaven)

A modern hotel room with a large bed, a desk, and a TV. There is a view of greenery outside the window.

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

A bar area with a thatched roof, poolside seating, and a sign for 'Pizzeria'.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 577 reviews
The price is €372
includes taxes & fees
16 Sept - 17 Sept
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 48 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Riviera Maya - All Inclusive. During your stay, you'll be within walking distance of Puerto Aventuras Golf Club. Enjoy features like free WiFi in public areas and free valet parking, plus 6 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine at The Market, one of the property's 9 restaurants and 9 bars/lounges
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Indulge with body wraps, body treatments, or deep-tissue massages at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • 8 minutes by car from Puerto Aventuras Marina and 9 minutes from Ecopark Kantun Chi
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 3 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 6 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (71,957 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 48 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 1988
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 511 out of 1009 reviews
Rating 8 - Good. 213 out of 1009 reviews
Rating 6 - Okay. 130 out of 1009 reviews
Rating 4 - Poor. 82 out of 1009 reviews
Rating 2 - Terrible. 73 out of 1009 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, lots of food options. Hotel staff were all amazing. We will definitely be back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great place to stay!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i went for a wedding and the check in was very slow, but very nice and clean room, excellent staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place- loved it!!! Service and amenities were 5 star ⭐️
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Lizzeth Berenice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, hotel was very nice and clean.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort with lots of options for everyone. Excellent food and service. The rooms were clean and comfortable. The room with the upper balcony is the best
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Marcelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

NEIL

Liked: Cleanliness, staff & service
was ok
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Grest family fun that didn’t feel to overcrowded
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Maiyany Roque

Liked: Cleanliness, staff & service, amenities
Pool was amazing, rooms we switched twice and they both had issues, we meet a couple that also had to switch rooms twice and still had problems every time. All restaurants were good. Staff some were nice others weren't.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Faraaz

Liked: Cleanliness, amenities
Loved my stay
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing, the staff super friendly! The food was serve very fast and was always delicious. The staff of entertainment was perfect. Thank you so much! My dog was with me and they were very open about it, thank you!
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

jaclyn

Food and activities
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Our room was perfectly configured for a family of 5. The room and property were so lively and clean. Plenty to do at the resort and we felt very safe.
Stayed 6 nights in Feb 2026
Verified review

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was good just no available lounge chairs at the pool because people would “reserve” them 5am-6am but wouldn’t use them until late morning.
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Thanh

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Gym was well equiped
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Emine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed.
Stayed 8 nights in Feb 2026
Verified review

8/10 Good

Heather M

Liked: Cleanliness
Great weather
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Dennis.

Liked: Cleanliness, amenities, property conditions & facilities
The property and stay was a great experience.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Jose Alexandro Fraustro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place!
Stayed 7 nights in Jun 2025

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