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Hyatt Ziva Cap Cana - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Hyatt Ziva Cap Cana - All Inclusive

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Creator video - submitted by Luxury Richland
7 restaurants, breakfast, lunch, dinner served; Asian cuisine
7 restaurants, breakfast, lunch, dinner served; Asian cuisine
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000
  • Place, Juanillo Beach
    ‪1 min drive‬
  • Place, Punta Espada Golf Course
    ‪10 min drive‬
  • Place, Punta Cana Beach
    ‪11 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Resort View Junior Suite Double

Premium bedding, down duvets, pillow-top beds, free minibar

Resort View Junior Suite Double

10.0 out of 10
Exceptional
(14 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Resort View Junior Suite King

Premium bedding, down duvets, pillow-top beds, free minibar

Resort View Junior Suite King

9.6 out of 10
Exceptional
(16 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View (Master, Club)

Premium bedding, down duvets, pillow-top beds, free minibar

Grand Suite, 1 Bedroom, Ocean View (Master, Club)

  • Ocean view
  • 125 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom (Master)

Premium bedding, down duvets, pillow-top beds, free minibar

Club Suite, 1 Bedroom (Master)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Club, Double)

Junior Suite, Oceanfront (Club, Double)

Junior Suite, Oceanfront (Club, Double)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

View from room

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up)

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up) | Balcony

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up Double

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite Swim Up Double

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up King

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite Swim Up King

8.8 out of 10
Excellent
(8 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean View Junior Suite Double

Premium bedding, down duvets, pillow-top beds, free minibar

Club Ocean View Junior Suite Double

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Club Ocean View Junior Suite King

Premium bedding, down duvets, pillow-top beds, free minibar

Club Ocean View Junior Suite King

9.0 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Junior Suite Swim Up Double

Premium bedding, down duvets, pillow-top beds, free minibar

Club Junior Suite Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Junior Suite Swim Up King

Premium bedding, down duvets, pillow-top beds, free minibar

Club Junior Suite Swim Up King

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, down duvets, pillow-top beds, free minibar

Ocean View Junior Suite Double

9.4 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Ocean View Junior Suite King

Premium bedding, down duvets, pillow-top beds, free minibar

Ocean View Junior Suite King

10.0 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite Double

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite Double

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Club Suite, 1 Bedroom (Swim Up, Master)

Premium bedding, down duvets, pillow-top beds, free minibar

Club Suite, 1 Bedroom (Swim Up, Master)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite King

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite King

9.4 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Master, Club)

Premium bedding, down duvets, pillow-top beds, free minibar

Suite, 1 Bedroom, Ocean View (Master, Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Ziva Cap Cana - All Inclusive

Catch some rays on Hyatt Ziva Cap Cana - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hyatt Ziva Cap Cana - All Inclusive offers 375 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Larimar Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Hyatt Ziva Cap Cana - All Inclusive. During your stay, you'll be within walking distance of Juanillo Beach. You'll find features like free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Asian cuisine at Tempest Table, one of the property's 7 restaurants and 7 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
  • Treat yourself to deep-tissue massages, facials, or manicures and pedicures at The Larimar Spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a 24-hour gym, and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • Just a 1-minute drive from Juanillo Beach and 13 minutes from Punta Cana Beach
  • Airport shuttle service available for a fee
Some rates at Hyatt Ziva Cap Cana - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hyatt Ziva Cap Cana - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury property also offers a complimentary water park, a complimentary children's club, and a 24-hour fitness center. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

Tempest Table - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Noodle & Thread - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The Chinola - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.
Navigator Grill - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Cap Cana - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • Navigator Grill
  • Noodle & Thread
  • Tempest Table
  • The Chinola

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14,488 square feet of conference space
  • 16 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Ziva Cap Cana All Inclusive
Hyatt Ziva Cap Cana All Inclusive Punta Cana
Hyatt Ziva Cap Cana All Inclusive All-inclusive property
Hyatt Ziva Cap Cana Punta Cana
Hotel Hyatt Ziva Cap Cana Punta Cana
Hyatt Ziva Cap Cana Hotel Punta Cana
Hyatt Ziva Cap Cana Hotel
Punta Cana Hyatt Ziva Cap Cana Hotel
Hotel Hyatt Ziva Cap Cana
Hyatt Ziva Cap Cana All Inclusive
Hyatt Ziva Cap Cana - All Inclusive Punta Cana
Hyatt Ziva Cap Cana - All Inclusive All-inclusive property

Hyatt Ziva Cap Cana - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 818 out of 1001 reviews
Rating 8 - Good. 106 out of 1001 reviews
Rating 6 - Okay. 49 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Geronima, Cumming

Stayed 2 nights in Dec 2025

10/10 Excellent

Clarrissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect here. I only wished they had more breakfast meat options. Everything is pork.
Stayed 4 nights in Dec 2025

10/10 Excellent

Roby

Stayed 3 nights in Nov 2025

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very friendly. The rooms have a great view to the pool/beach. The food is exceptionally delicious.
Stayed 1 night in Dec 2025

10/10 Excellent

Zach

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place, good food, nice views, and polite staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Karen, Fairacres

The resort was beautiful. The staff are super freindly and we felt pampered all week. The resort has so much going on we neeed another week
Stayed 4 nights in Dec 2025

10/10 Excellent

SUNG IL

Stayed 2 nights in Dec 2025

10/10 Excellent

Nathalie Fegue

Stayed 3 nights in Nov 2025

10/10 Excellent

yulia

Nice small resort
Stayed 4 nights in Nov 2025

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
everything about the resort was fantastic, worth every penny.
Stayed 4 nights in Aug 2025

10/10 Excellent

Anuj

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Took our first family vacation to celebrate our son’s 1st birthday. It was perfect! Resort was beautiful with a great layout, amazing service, good food and drinks, and very family friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Anthony, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Great family resort! We will be goin back.
Stayed 3 nights in Nov 2025

8/10 Good

Emilia, newburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities
Great staff, great facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

josh munro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler fraducio Franco Was amazing made whole trip worth it
Stayed 4 nights in Nov 2025

10/10 Excellent

ENRIQUE

Liked: Cleanliness, amenities, property conditions & facilities
Most of the staff was couteous
Stayed 5 nights in Nov 2025

10/10 Excellent

Reza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently had the pleasure of staying at Hyatt Ziva Cap Cana, and I'm delighted to share our outstanding experience at this beautiful all-inclusive resort. From the moment we arrived, we were impressed by every aspect of our stay. The property itself is absolutely stunning, with immaculate grounds, breathtaking ocean views, and a perfect blend of luxury and Caribbean charm. The staff went above and beyond to ensure our comfort, greeting us with warm smiles and genuine hospitality that made us feel truly welcome throughout our entire visit. The rooms were spacious, impeccably clean, and beautifully appointed with all the amenities we could want. Our accommodations offered spectacular views and provided a peaceful retreat after days filled with activities and relaxation. The resort's facilities are world-class. The pools were pristine and never felt overcrowded, the beach was gorgeous with plenty of comfortable loungers, and the various dining venues offered excellent variety. We particularly enjoyed the dinner restaurants, where the quality of food and service was exceptional. The entertainment and activities kept us engaged without ever feeling overwhelming. One small area for improvement: While breakfast offered good variety and options, the quality didn't quite match the exceptional standards set by the rest of the resort's dining experiences. Elevating the breakfast to match the dinner service would make this resort absolutely perfect.
Stayed 5 nights in Nov 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Don’t really write reviews but this place was warranted. From start to finish,the staff and I mean every staff member was genuinely nice. There is always something to do or something going on for everyone. The food was really good as well with some being a little more desirable than others,but overall really good. Couples won’t be bored and if you have kids, they definitely won’t be bored!
Stayed 7 nights in Nov 2025

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything from the minute we pulled up to the minute we left was exceptional!! Definitely recommend staying here!!
Stayed 2 nights in Nov 2025

8/10 Good

MURAT

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Our stay at Hyatt Ziva Cap Cana was memorable, mainly thanks to the incredible staff. They were warm, kind, and truly made us feel cared for. Their energy is what makes this resort special. Check-in was easy, but there was miscommunication about our room. I had inquired the Club Master One Bedroom and was told the upgrade decision would be made on arrival. Instead, we were told the original room was not available at all and had to take the upgrade, which cost us over two thousand dollars. This should have been communicated before we arrived, especially with two toddlers. The room was large and comfortable, and the staff handled our bedding requests very well. However, the room was not as clean as expected. Our toddlers found nail clippings and dusty corners, and even after asking for deep cleaning several times, it never felt fully done. The Italian restaurant was our favorite, with fresh food and friendly service. The wine selection was limited even with the Club upgrade. The Turkish Mediterranean restaurant was disappointing, with long waits and no bread or kids’ food even after repeated requests, so we left. Pronto’s and the Mercado buffet were convenient for the kids, and the staff there was always helpful. Special thanks to dinner manager Juan Carlos for his outstanding service. Before we left, guest relations reached out and handled our concerns professionally. Overall, the resort is beautiful and the staff truly shines. We had a good stay and made great
Stayed 5 nights in Nov 2025

10/10 Excellent

Ahmed

Stayed 1 night in Nov 2025

10/10 Excellent

Israel

Stayed 4 nights in Nov 2025

10/10 Excellent

Britney

Stayed 6 nights in Nov 2025

10/10 Excellent

AnnMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful top notch resort
Stayed 2 nights in Nov 2025

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