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Aparthotel

Casa Wahh

4.0 star property

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Deluxe Apartment, Private Pool
Interior entrance
In-room dining
Terrace/patio
Private pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Privada Luum Zama en Aldea Zama,, Mza 27, lte 1, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪8 min walk‬
  • Place, Hunab Lifestyle Center
    ‪10 min walk‬
  • Place, Tulum National Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪77 min drive‬

Room options

View all photos for Deluxe Apartment, Terrace

45-inch flat-screen TV with digital channels, TV

Deluxe Apartment, Terrace

  • 133 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

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Deluxe Apartment, Private Pool | Living room

Deluxe Apartment, Private Pool

  • 259 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Apartment, Private Pool

45-inch flat-screen TV with digital channels, TV

Deluxe Apartment, Private Pool

  • 259 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Apartment, Private Pool

Private spa tub

Deluxe Apartment, Private Pool

  • 259 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Penthouse, Private Pool

Terrace/patio

Deluxe Penthouse, Private Pool

  • 142 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Single Bed

View all photos for Deluxe Penthouse, Private Pool

Terrace/patio

Deluxe Penthouse, Private Pool

  • 142 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds and 3 Single Beds

View all photos for Deluxe Apartment, Terrace

45-inch flat-screen TV with digital channels, TV

Deluxe Apartment, Terrace

  • 133 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

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About this property

Casa Wahh

Aparthotel with free parking, near Tulum National Park
This smoke-free aparthotel features concierge services, a garden, and free self parking. Each apartment provides a flat-screen TV with digital channels, plus a kitchen with a refrigerator, an oven, and a microwave. Guests can appreciate conveniences like a washer/dryer and a dining area, and other amenities include free WiFi and a furnished patio.
Casa Wahh offers 9 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Rooms open to furnished patios. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Tulum aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 45-inch flat-screen televisions come with digital channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Casa Wahh. During your stay, you're just a quick walk from Jaguar Park. Enjoy features like free self parking, plus concierge services and outdoor pool access. This upscale aparthotel has 9 apartments. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a furnished patio
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Take a swim in the outdoor
  • Amenities include an elevator and a terrace
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins
As a guest of Casa Wahh, you'll find a terrace, a garden, and concierge services. The front desk is open around the clock. Self parking is free. You'll have access to the outdoor pool at a partner property.

This 4-star Tulum aparthotel is smoke free.

Property amenities

Pool/Spa

  • Access to nearby outdoor pool
  • In-room massages

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Blender
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 45-inch flat-screen TV with digital channels

Outdoor areas

  • Furnished patio
  • Garden
  • Outdoor furniture
  • Terrace
  • Yard

Laundry

  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • 3 steps to reach entrance
  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Safe

Things to do

  • Bicycle rentals
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 9 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 100 (exact amount varies) at check-out
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 100 (exact amount varies) at check-out.
Property Registration Number HARI560118EY1
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Casa Wahh Tulum
Casa Wahh Aparthotel
Casa Wahh Aparthotel Tulum

Casa Wahh Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 101 out of 137 reviews
Rating 8 - Good. 17 out of 137 reviews
Rating 6 - Okay. 9 out of 137 reviews
Rating 4 - Poor. 7 out of 137 reviews
Rating 2 - Terrible. 3 out of 137 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Nallely

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The stay was amazing. The only thing is just the exterior at night it’s pretty dark, but nonetheless it’s very quiet and peaceful. It’s very relaxing to stay there the communication it’s good with the host. Overall a good experience except for the cabs they can be pretty hostile if you get your own cab like (Eiby or Indrive) but the Taxis in Tulum are very aggressive and they just want to take the most money they can. I would just say be careful on that part.
Stayed 3 nights in Jul 2025

8/10 Good

Bailey

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
Everything is beautiful! Clean and spacious. We will totally stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Amanda, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was great, rooms were spacious, everything was working, secured apartment building with gate security. A car is ideal as its not walking distance to the main road but there are some shops right outside of the complex like 7/11
Stayed 2 nights in May 2025

10/10 Excellent

Maria R

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying at casa wah
Stayed 1 night in Mar 2025

4/10 Poor

KISHAN

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was no house keeping at all. No change of towels. Elevator was not working. It was horrible
Stayed 4 nights in Jan 2025

8/10 Good

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here during the holidays. The property is beautiful, but the management was not very responsive. Unfortunately, we ran out of water for a day and did not receive a response until 14 hours later. Additionally, we noticed that people do not respect the designated quiet hours, so if you’re looking for a calm and peaceful stay, this might not be the ideal place. On a positive note, the house is well-equipped with all the necessary amenities, cleaning services were available, and the place was always kept very clean.
Stayed 6 nights in Dec 2024

8/10 Good

Mark, Cambridge

Liked: Cleanliness, property conditions & facilities
Would stay again. Great apartments in a safe area for those that are going to stay a while.
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, room comfort
The unit had an awful smell, plumbing issues as the water had to be turned off when it was worked on. The restaurant, bar and pool were closed down, but the closure was not indicated on the listing. The beds were very hard.
Stayed 6 nights in Dec 2024

8/10 Good

cynthia

Liked: Cleanliness, property conditions & facilities
Muy tranquilo y bonito y esta cercas de restaurantes y un chedraui
Stayed 4 nights in Oct 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and host!
Stayed 2 nights in Oct 2024

10/10 Excellent

Carolina

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Araceli

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Juan

Travelled with family
Showers weren't working properly, only 1 toilet paper for bathroom, trash wasn't picked up daily, in 5 days the rooms wasn't cleaned
Stayed 5 nights in Aug 2024

10/10 Excellent

Demetria, Minneapolis

Travelled with family
Liked: Cleanliness, amenities
The property was exceptional. It offered a uniqe perspective of being submerged in the community and a feel of every day life in the jungle.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful quiet place to relax
Stayed 5 nights in Jul 2024

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The washer and dryer did NOT work. The coffee machine left clumps in the coffee. The shower water was alittle salty but this is understandable considering it’s so close to the beach. But the staff was super friendly and welcoming. And the AC works REALLY well for it being so humid in the area.
Stayed 5 nights in Jul 2024

4/10 Poor

Ludwign

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Beautiful 2 bedroom apartment, 3 beds, one king in one room and 2 twins in another, beds are rock hard, not looking forward to sleep in them, we are not sure how this apartment shows as a property that can accommodate 5 persons, but some how Expedia or Casa Wahh, allow for a booking for 5 person, they shouldn’t. Check in was a nightmare, since I never got the access codes and no one seemed to answer my call, text or messages through the Expedia app, we were able to get in an hour later by mere chance as we happened to see a person that was leaving the apartment complex and he happened to be a person they worked here, he had to contact the managers to get the access codes. Beat in mind that the place is mosquito infested, so waiting outside, locked out for an hour meant to be fighting with mosquitoes. After we finally got in I reached out to the managers only to get this response response: “ Hello I am sorry Wr semt you all the info to the app I have the proves So please check well your messages.” They sent their screenshots and I sent my screenshots, they sent messages and for some reason I didn’t receive them. A technical issue but I was surprised by the rudeness of the manager “…so please check your messages well”, zero tact, zero care. I’m glad we are just staying here for one night on our way to Xcaret.
Stayed 1 night in Jun 2024

6/10 Okay

Oscar

Liked: Cleanliness
Stayed 5 nights in Jun 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property just update the washer and dryer didn’t work well overall great experience would book again
Stayed 3 nights in Jun 2024

8/10 Good

Tashiana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Liked it was near the local restaurants. I didn't like the cleanliness of the rooftop furniture nor pool. The bathroom on the top floor would sometimes run on its own for 2-4mins at night.
Stayed 3 nights in May 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Casa Wahh. Really nice property. The quiet was nice and so were the amenities. Really enjoy the upstairs area. Also liked that, it had security and felt safe. Be aware that there is not much in the immediate area. A person has to walk or find a way to get to anything around there. Might make sense to Rent a bike, but we didn’t do that . The community pool isn’t much to talk about. As others have mentioned, there is construction all around, but didn’t feel intrusive at all.
Stayed 5 nights in May 2024

2/10 Terrible

Crismery

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Firstly, the place is verty dirty! we discovered that the iron provided was not functioning properly, leading to damage to some of our dresses. Additionally, there wad a strong unpleasant odor in the unit, and we also spotted cockroaches in the apartment. The host never seemed bothered by these concerns or offered to clean as supposed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel, sugarland

Liked: Property conditions & facilities
Nice y quiet
Stayed 3 nights in Mar 2024

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