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Encantada Tulum

4.0 star property
VIP Access

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Photo gallery for Encantada Tulum

Beach Front Upper | Terrace/patio
Private beach, sun-loungers, beach umbrellas, beach towels
Interior
2 restaurants; breakfast, lunch and dinner served
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪16 min drive‬
  • Place, Tulum Mayan Ruins
    ‪23 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪80 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Beach Front Upper

Beach Front Upper

Beach Front Upper

  • Beach view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Beach Front Lower

Beach Front Lower | View from room

Beach Front Lower

  • Beach view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Partial Ocean View

Partial Ocean View

Partial Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Partial ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Garden View

Premium bedding, down duvets, in-room safe, free WiFi

Garden View

  • Garden view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About this property

Encantada Tulum

At Encantada Tulum, hit the private sand beach, dine onsite at Encantada Restaurant, or enjoy a drink at one of the resort's 2 bars/lounges.
Encantada Tulum offers 8 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the resort.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Our customers tell us they can't get enough of the helpful staff at Encantada Tulum. During your stay, you're just a quick walk from Tulum Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Regional cuisine with ocean views at Encantada Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a private beach, complimentary bicycles, and yoga classes
  • Steps from Tulum Beach and 13 minutes by foot from Sian Ka'an Biosphere Reserve
  • Local-area shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas.

Free breakfast is served daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a garden and a terrace. Free self parking is available.

This 4-star Tulum resort is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.
Encantada Restaurant - Overlooking the ocean and garden, this restaurant specializes in Regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
NÜ Tulum - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Encantada Restaurant
  • NÜ Tulum

Things to do

  • Free bicycle rentals
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 floors
  • 4 buildings
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Encantada Tulum

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Encantada Tulum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 118 out of 129 reviews
Rating 8 - Good. 8 out of 129 reviews
Rating 6 - Okay. 1 out of 129 reviews
Rating 4 - Poor. 0 out of 129 reviews
Rating 2 - Terrible. 2 out of 129 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Great spot
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

marisa

Liked: Cleanliness, amenities, property conditions & facilities
Exquisite small boutique hotel. Outstanding service, beautiful rooms and grounds, wonderful food. The beach itself was also perfect. It’s located south of the noisy nightlife section of SoTu and across the street from Nu - an incredible Michelin restaurant. Highly recommend!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and wonderful service from all the staff definitely recommend this property!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Mary Craig

Liked: Cleanliness, amenities
This was a very relaxing stay! The staff were fantastic! The only thing I could say is i think there should be a coffee maker and a tv for at night
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Secily

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!!!!
Stayed 5 nights in Mar 2022
Verified

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay on the ocean

This place is so nice. The rooms were perfect, with tropical feel, the food was great and the staff were always there to assist with a smile.
Stayed 8 nights in Oct 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and location. Love the fact it's a small resort with just a few rooms so very private plus adults only. The only negative was the private dinner for what I expected and what was given was way overpriced.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were exceptional
Stayed 14 nights in Nov 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff and grounds. Perfect for couples to spend quality time.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Ra'Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! One of our favs
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Shirlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Encantada is Heaven!

Absolutely wonderful place to stay. The staff is so friendly and helpful in every way. The rooms are beautiful and smell so good! Food is great, drinks are great, and the beach is right there!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet hotel. Great and personal service.Very short walk to plenty of restaurants and stores. My husband and I really enjoyed our stay.
Stayed 3 nights in Oct 2022
Verified

8/10 Good

Gharzai

Liked: Cleanliness, staff & service, amenities
Nice and Quiet
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ocean oasis

Our stay here was wonderful. The food was so good. The service was amazing, especially Paula and Isabel. They answered our many questions, took care to make sure we had food when we were out early in the morning and gave us great reccomendations. This place is so beautiful.I would highly recommend it
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING!! Great location and walkable to great dining. We took a advantage of the free bikes to get around. It was like the experience at a 5 star hotel!! Will come back again!!
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great experience

all amazing
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Untouchable in Tulum

Absolutely perfect!! Great location on the beach, wonderful friendly people who attended to my every need with big smiles, and excellent accommodations (clean, comfortable and private suite. Don't look anywhere else; this is the only place to stay in Tulum!
Stayed 5 nights in Jun 2022
Verified

10/10 Excellent

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't get a welcome drink and the shampoo and conditioner were not the greatest quality. However, the hotel grounds were absolutely beautiful. The room was lovely and very clean. The staff were very welcoming and eager to assist.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
Stayed 2 nights in Aug 2023

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