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HOTEL POCNA

3.5 star property

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Photo gallery for HOTEL POCNA

Front of property
Casa Maya Partial Ocean View A/C
Egyptian cotton sheets, premium bedding, in-room safe
Breakfast, lunch and dinner served
Casa Maya Ocean Front with A/C

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Carretera Tulum-Bocapaila S/N, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪1 min walk‬
  • Place, Las Palmas Public Beach
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪6 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪72 min drive‬

Room options

View all photos for Casa Maya Partial Ocean View A/C

Casa Maya Partial Ocean View A/C

Casa Maya Partial Ocean View A/C

  • Partial ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Maya Ocean Front with A/C

Casa Maya Ocean Front with A/C

Casa Maya Ocean Front with A/C

  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 1 King Bed

View all photos for Casa Pocna Jungle view with bathtub

Casa Pocna Jungle view with bathtub

Casa Pocna Jungle view with bathtub

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Master plunge pool panoramic view

Casa Pocna Master plunge pool panoramic view

Casa Pocna Master plunge pool panoramic view

  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna jungle view suite A/C

Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna jungle view suite A/C

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

HOTEL POCNA

At HOTEL POCNA, hit the beach, dine onsite at Onsite venue, or enjoy a drink at one of the hotel's 2 bars/lounges.
HOTEL POCNA offers 22 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Bathrooms include showers, complimentary toiletries, and hair dryers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a mud bath. The spa is open daily.
During your stay at HOTEL POCNA, you're just a quick walk from Playa Paraiso. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include a restaurant, a beach bar, and 2 bars/lounges
  • Treat yourself to body wraps, body scrubs, or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Playa Paraiso and a 2-minute drive from Tulum National Park
HOTEL POCNA offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at HOTEL POCNA. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Tulum hotel is smoke free.

Guests are served free full breakfast daily from 7:30 AM to 10:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A beach bar
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily
  • Treatment room

Accessibility

  • Lift

More

  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's air conditioning system is available from 8 PM-10 AM only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 158 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel Poc Na Tulum
Poc Na Tulum
Poc Na
Hotel Poc Na
HOTEL POCNA Hotel
HOTEL POCNA Tulum
HOTEL POCNA Hotel Tulum

HOTEL POCNA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 261 reviews
Rating 8 - Good. 69 out of 261 reviews
Rating 6 - Okay. 27 out of 261 reviews
Rating 4 - Poor. 12 out of 261 reviews
Rating 2 - Terrible. 11 out of 261 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Great location great rooms great staff great experience
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Aelxey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at hotel poc na it was clean and the staff was amazing :)
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Maria Gadalupe Fernandez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
Stayed 5 nights in Aug 2022
Verified

8/10 Good

bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation. Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención, hospoitalidad y amabilidad, la comida muy rica y servida en buen tiempo, habitaciones cómodas y limpias
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Krishna

Liked: Cleanliness
Disliked: Staff & service

Fin strand

Bra strand och god frukost. Hade lägre förväntningar för frukosten p.g.a tidigare recensioner. Långsam in och utcheckning. Inte hotellets fel men dåligt att man behöver betala avgift på 61 pesos för att komma in i området. Dyrt i restaurangen.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Zaira Beltran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was breath taking! Especially the room with a ocean view!
Stayed 3 nights in Jun 2022
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Test
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Luis

Liked: Property conditions & facilities, room comfort

Ótima localização e bar de praia

O hotel fica dentro do parque nacional, e uma distância a pé do Sitio Arqueológico de Tulum, de frente para a praia com 3 restaurantes dentro. Isso conta muito para uma avaliação positiva. Somente como melhoria recomendaria incluir frigobar e wifi no quarto, e melhorar o chuveiro.
Stayed 3 nights in May 2022
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful.
Stayed 4 nights in May 2022
Verified

8/10 Good

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach a few feet away from our room. Some rooms have a beach view. Only tried one of their three restaurants. Very good. Outdoor restaurant in a jungle setting with cool music playing. Walking distance to the Tulum archeological ruins. Taxi ride into Tulum costs about $15 dollars. During the day from my room I could hear some music playing from the resort next door. However, this would stop at night and was not too bad. The staff was very friendly and helpful.
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Michelle

Liked: Staff & service, amenities, property conditions & facilities
Great relaxing beach vacation. Quiet and personal. Staff was friendly and welcoming. Walkable to the ruins and south hotel zone. Felt safe and the restaurants associated were delicious. Would return.
Stayed 5 nights in May 2022
Verified

10/10 Excellent

Darienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited early this month and this was my favorite vacation ever. Absolutely beautiful room with ocean view. Staff were so attentive and helpful. No complaints. Walking distance to Restaurants near by and covid testing center. They really tried hard to keep the seaweed away which is not their fault. I very much appreciated that. I wish there was a pool and wifi in the rooms when outside was too hot but vacations aren’t meant to be spent on your phone so I get it. I’m definitely returning. Food was amazing too!
Stayed 5 nights in May 2022
Verified

8/10 Good

Heike

Liked: Cleanliness, staff & service, property conditions & facilities
Eine wunderschöne Anlage, sehr ansprechende und große Zimmer, Frühstück lecker, allerdings etwas dürftig, mit tollem Ausblick, sehr schöner Strand, äußerst freundliches und zuvorkommendes Personal. Am besten hat man hier einen Mietwagen, um die Gegend zu erkunden, hierfür sind auf der Anlage Parkplätze vorhanden.
Stayed 7 nights in May 2022
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff!
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Quiet and tranquil. The food was also great. Close to everything you need. It was like a paradise here. I will be returning again. Gracias. Thank you!!
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great vacation place

Fantastic hotel in the beautiful town of Tulum. The place is just gorgeous and the crew is super nice.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Linette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble place, from the front desk staff to everyone that works here, Amazing view. Would definitely be back.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very clean and comfortable. It is quiet and relaxing. The staff were super helpful and attentive. The restaurant was also good, I would only say the dinner options are limited. Overall had an amazing stay.
Stayed 4 nights in Apr 2022

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