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Gran Hotel Xalapa

4.0 star property

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Photo gallery for Gran Hotel Xalapa

A swimming pool surrounded by greenery, modern buildings, and outdoor seating areas.
An outdoor café with wooden tables and chairs, a stone wall, and a metal roof.
A covered outdoor area with a pool, seating, and plants.
A staircase with alternating stone and black marble steps, leading to an upper floor.
A living room with two sofas, a coffee table, and a TV stand.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Gym
  • Breakfast available

Explore the area

View in a map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000
  • Place, Los Tecajetes Park
    ‪2 min walk‬
  • Place, Juarez Park
    ‪13 min walk‬
  • Place, Xalapa Cathedral
    ‪15 min walk‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, and a telephone.

Standard Double Room

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room

7.0 out of 10
Good
(9 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with two beds, a chair, a table, and a window with curtains.

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Master)

A hotel room with a bed, bedside table, lamp, and a bathroom visible through an open door.

Suite, 1 King Bed (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Holiday Inn Express Xalapa by IHG
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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.7 out of 5, Exceptional, 736 reviews
The price is €71
includes taxes & fees
9 Aug - 10 Aug
Holiday Inn Express Xalapa by IHG

About this property

Gran Hotel Xalapa

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and conference space.
Gran Hotel Xalapa offers 200 accommodations with complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Gran Hotel Xalapa, you're just a quick walk from Los Tecajetes Park. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Mocafetos
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Onsite recreation includes a gym and a playground
  • Steps from Los Tecajetes Park and 9 minutes by foot from Xalapa Metropolitan University
Gran Hotel Xalapa offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, gift shops/newsstands, and a garden are also featured at Gran Hotel Xalapa. Self parking is free.

This 4-star Xalapa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
Mocafetos - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
Galeria - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Galeria
  • Mocafetos

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 8 PM.

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 111 out of 376 reviews
Rating 8 - Good. 129 out of 376 reviews
Rating 6 - Okay. 83 out of 376 reviews
Rating 4 - Poor. 31 out of 376 reviews
Rating 2 - Terrible. 22 out of 376 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Staff, clean room and hotel en general.
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Noise from renovations in the hotel was considerable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Diego

1
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Feb 2026
Verified review

4/10 Poor

Jerry C.

Let me talk
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities
yes i like it
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

CP Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great hotel. Very clean. Huge rooms. A bit far from the hottest venues and from the good restaurants. BUT the whole site is just great and Xalapa's taxi system is impeccable and very very low cost. The pool is exceptional (fresh water, without chlore). A little negative : where I had my room there was lots of unwanted noise as early as 6:00 AM, such as the huge ice machines, maintenance, etc. But overall, I would return there without hesitation.
Stayed 7 nights in Sep 2025
Verified review

8/10 Good

carlos tiburcio martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023
Verified review

2/10 Terrible

oscar

Disliked: Amenities, property conditions & facilities
Es increíble que un hotel tan emblemático este tan descuidado, no habia aire acondicionado en todo el hotel, no puede ser, si tuvieran la amabilidad de avisar antes de cobrarte estaria bien, la comida del desayuno, solo diré que comible, la alberca tenía una aspecto sucio ni ganas de meterse de hecho no vi a nadie nadando. No vuelvo a ese hotel, lastima No vayan
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Daniela

Disliked: Staff & service, amenities, property conditions & facilities
El hotel está viejo y descuidado. Indican que tienen aire acondicionado y no es asi, el personal no resuelve el tema, ofrecen ventiladores y ni eso dan. Las regaderas sale el agua para todos lados y tiene varios detalles que denotan el descuido y falta de mantenimiento del hotel. El personal no es empatico e incluso grosero. Jamás volvería
Stayed 2 nights in May 2026
Verified review

8/10 Good

HEIDI GERTRUD

Liked: Cleanliness, staff & service, amenities
El hotel en general es bueno y la habitación cómoda. Cerca del centro, lo cual es muy bueno. Tiene estacionamiento. El único aspecto incómodo fue que el baño se inunda. Por lo demás, me parece recomendable.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Carla

El personal es muy amable. El bufete de buen precio y rico. El cuarto está bien pero nos dieron una habitación cuya ventana daba directo al área de mantenimiento. Antes de las 7 am empezaban ruidos de cubetas y gente hablando en la noche después de las 10:30 todavía se escuchaba ruido. La alberca no la pudimos disfrutar porque estaban limpiando alrededor con todas las mesas y silllas volteadas a las 10:30 de la mañana. Deberían hacerlo o más temprano o más tarde. El segundo día que estuvimos no hubo agua caliente en todo el hotel!! Solo lo arreglaron después de la 1 pm. Una pena que esté tan mal mantenido el hotel porque está muy bien ubicado.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jesús alberto

Liked: Cleanliness
Bueno
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Victor Alejandro

Liked: Cleanliness, staff & service, amenities
Le falta calefacción a los cuartos
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Georgina

Liked: Cleanliness, staff & service, amenities
Personal amable, la habitación en condicines óptimas. Lo que no me agrado es que noa dieran una habitación muy alejada y en el segundo piso. Generalmente me han dado mas cerca del lobby y en el.primer piso
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Angel

Liked: Cleanliness, amenities, property conditions & facilities
La habitación y limpieza bien pero el personal de recepción llega ser poco amable
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Saulo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones y em personal estuvo bien. Pero la habitación que me dieron, se escuchaba mucho ruido por la noche (por fiestas que habían) y por la mañana otros ruidos(no se si de limpieza, de una bomba o un motor), por lo que no pude dormir bien.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Eli

Liked: Cleanliness
La cama estaba muy pequeña de largo, los pies me quedaban colgando, mido 1.70. El baño tenia bañera pero no tenía el tapon solo la pura cadena y el seguro de la lllave no funcionaba
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
La habitación es comoda, pero con mobiliario viejo, no hay suficientes enchufes de luz (solo uno en toda la habitación), colchón duro, sábanas y almohadas percudidas. Te presentan plancha en lobby, pero no cuentan con burro de planchar.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, algunos detalles en la habitación por antigüedad pero nada grave…
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

César Gerardo

Liked: Cleanliness, staff & service, amenities
El hotel muy bien en limpieza, así como el servicio a la habitación
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

J. Armando

Liked: Cleanliness, amenities, property conditions & facilities
Un buena atención
Stayed 5 nights in Nov 2025

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