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Gran Hotel Xalapa

4.0 star property

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Photo gallery for Gran Hotel Xalapa

Outdoor pool, open 9 AM to 8 PM, pool loungers
Terrace/patio
Terrace/patio
Free cots/infant beds, free rollaway beds, free WiFi, bed sheets
Suite, 1 King Bed (Master)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000
  • Place, Los Tecajetes Park
    ‪2 min walk‬
  • Place, Juarez Park
    ‪10 min walk‬
  • Place, Xalapa Cathedral
    ‪12 min walk‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪18 min drive‬

Room options

View all photos for Standard Double Room

Free cots/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

Free cots/infant beds, free rollaway beds, free WiFi, bed sheets

Standard Room

8.4 out of 10
Very good
(6 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Gran Hotel Xalapa

Hotel with free parking, near Xalapa Cathedral
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and conference space.
Gran Hotel Xalapa offers 200 accommodations with complimentary toiletries. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Gran Hotel Xalapa, you're just a quick walk from Los Tecajetes Park. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Mocafetos
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Onsite recreation includes a gym and a playground
  • Steps from Los Tecajetes Park and 14 minutes by foot from Xalapa Cathedral
Gran Hotel Xalapa offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, gift shops/newsstands, and a garden are also featured at Gran Hotel Xalapa. Self parking is free.

This 4-star Xalapa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
Mocafetos - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Galeria - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Galeria
  • Mocafetos

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 8 PM.

Property is also known as

Gran Hotel Xalapa
Gran Xalapa

Gran Hotel Xalapa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 347 reviews
Rating 8 - Good. 119 out of 347 reviews
Rating 6 - Okay. 78 out of 347 reviews
Rating 4 - Poor. 29 out of 347 reviews
Rating 2 - Terrible. 20 out of 347 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chris

Stayed 1 night in Apr 2025

2/10 Terrible

Efren

Business traveller
Disliked: Cleanliness
No
Stayed 3 nights in Aug 2024

10/10 Excellent

Efren

Business traveller
Liked: Amenities
Nada
Stayed 3 nights in Sep 2024

8/10 Good

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Stayed 1 night in Jul 2023

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Maribel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Stayed 3 nights in Dec 2021

10/10 Excellent

ROLANDO

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Alfonso

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Need a lot of improvement on the build and better front desk services
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. For the price is an excellent place. New year party needs to improve quality of food and music
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good...good place...close to downtown and good places to eat...overall...all good..
Stayed 1 night in Oct 2018

6/10 Okay

Omar, Atlanta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is good, property is too old and matress was terrible, shower had some issues.
Stayed 1 night in Sep 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel at a good price

classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Stayed 1 night in Aug 2018

6/10 Okay

Enrique, Mexico City

Disliked: Property conditions & facilities

Old facilities but good deal

The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.
Stayed 3 nights in Mar 2018

8/10 Good

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will recommend this hotel for family trips first

Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.
Stayed 1 night in Sep 2017

8/10 Good

Karina, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful staff!

I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.

8/10 Good

Deanna, Coronado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a 5 star but an excelent 3 star

I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La reservación no estaba completa, uno de los cuartos tuvimos que esperar a que estuviera limpio, el asiento del sanitario estaba roto aunque lo cambiaron rapidamente, el aire acondicionado no servia cuaro3129 y desactivaron todas las llaves de los cuartos el domingo, asi mismo se tenia que ver la clave del internet seguido
Stayed 3 nights in Sep 2025

6/10 Okay

CP Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fué una muy bonita experiencia, no tengo una sola queja del hotel
Stayed 3 nights in Sep 2025

6/10 Okay

Cruz García

Travelled with partner
Disliked: Staff & service
Es muy grande con áreas verdes y alberca. Puede ser muy tranquilo y familiar pero si toca conversión el personal no es suficiente. Hay áreas cerradas porque es un hotel viejo y necesita remodelaciones. La recepción es muy impersonal y poco servicial. Pero si buscas un lugar donde no te molesten, con mucho estacionamiento, naturaleza y tranquilidad, este es el lugar!
Stayed 1 night in Aug 2025

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