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Hotel Blue Star Cancun

3.5 star property

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Photo gallery for Hotel Blue Star Cancun

Poolside bar
Lobby sitting area
Minibar, in-room safe, blackout curtains, iron/ironing board
Exterior detail
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
102 Palenque 26, Cancun, QROO, 77509
  • Place, La Sagrada Familia Parish
    ‪3 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Place, Las Palapas Park
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Blue Star Cancun

An outdoor pool, a restaurant, and 2 bars/lounges are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Blue Star Cancun offers 14 air-conditioned accommodations with minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
During your stay at Hotel Blue Star Cancun, you're just a quick walk from La Sagrada Familia Parish. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • The restaurant, poolside bar, and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute drive from Las Palapas Park and a few minutes from Plaza Las Americas
  • Airport shuttle service available for a fee
Hotel Blue Star Cancun offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Hotel Blue Star Cancun. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Guests are served free continental breakfast daily from 7 AM to 10:30 AM.
Hotel Blue Star Cancun has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Hot tub
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Blue Star Cancun

Children and extra beds

  • Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hotel Blue Star Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24-hours a day.
  • Children 11 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Hotel Blue Star Cancun Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 178 reviews
Rating 8 - Good. 51 out of 178 reviews
Rating 6 - Okay. 25 out of 178 reviews
Rating 4 - Poor. 7 out of 178 reviews
Rating 2 - Terrible. 14 out of 178 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Jacinda

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small quaint hotel. Needs the pool repaired. No airport shuttle, i reached out but no response back from them and the phone number given on the site is not correct. Breakfast that is included is sparse but you can purchase other items. The rooms do not have a fridge, it would be nice
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Iris Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service
We stayed overnight due to a canceled flight. The staff were friendly, and helpful in getting us airport transportation in the morning (at a reasonable rate). The room was euro-style (smaller than American hotels), the pool and bar were nice. There was some road noise, and the smell of a backyard fire from next door, but both subsided by 11pm. It definitely has a local flavor, which we very much enjoyed!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

Mara

Liked: Cleanliness, staff & service
Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than satisfied!

Amazing place! Super nice staff & the rooms were 10/10.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023
Verified

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Stanley

Liked: Cleanliness, staff & service
Air conditioner is way too loud
Stayed 1 night in Nov 2025
Verified

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Adalia

Disliked: Cleanliness, amenities, property conditions & facilities
if i could rate this hotel zero i would but i will give it one star for nice staff. But as far as the amenities i don't even know where to begin !!! To start off when we got there are bathroom sink was clogged the room had such an overpowering room spray they used on bed it gave me a headache!! Second our t.v. Didn't work when we complained they didn't come out until the third day to tell us the screen was out! They offered us to move to another much smaller room !! Then while there , there was no hot water we had to complain about that after a while it started working and on our last day there was no water at all!! We had to leave to airport with no shower!!! It was so bad we actually got one night in another hotel!!! So disappointed in our stay!!! We love to travel and this was one of our worst stays ever!!!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

Sheree

Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024
Verified

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Aziz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Stayed 7 nights in Nov 2024
Verified

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should
Verified

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Catherine

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

maria tereza de araujo

Liked: Cleanliness, staff & service, amenities
Equipe,comodidades, quarto,excelentes! O café da manhã, fraquíssimo! Tudo contadinho! Duas fatias de mão, refresco artificial,um potinho minúsculo de manteiga e dois de geleia. Muito fraco. Não condiz com o apresentado na publicidade. Precisa melhorar;
Stayed 2 nights in Jan 2026

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