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Smart Cancun The Urban Oasis

4.0 star property

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Miscellaneous
Restaurant
Miscellaneous
In-room safe, laptop workspace, iron/ironing board, free WiFi
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500
  • Las Palapas Park
    ‪5 min walk‬
  • Plaza 28
    ‪14 min walk‬
  • Plaza Las Americas
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Smart Cancun The Urban Oasis

Mediterranean hotel with free breakfast and a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Smart Cancun The Urban Oasis offers 132 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Smart Cancun The Urban Oasis. During your stay, you're just a quick walk from Mercado 23. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Plaza 28 and a few minutes from Plaza Las Americas
Smart Cancun The Urban Oasis offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 5 meeting rooms available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Smart Cancun The Urban Oasis. Self parking is free.

This 4-star Cancun hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Bites - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 5 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.14 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 366 out of 999 reviews
Rating 8 - Good. 296 out of 999 reviews
Rating 6 - Okay. 153 out of 999 reviews
Rating 4 - Poor. 83 out of 999 reviews
Rating 2 - Terrible. 101 out of 999 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Celine

Stayed 1 night in Mar 2025

8/10 Good

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected! Nice and clean hotel! Had some options but I wouldn’t stay here again due to location! I’d spend a bit more to be closer to other amenities/beach :)
Stayed 4 nights in Mar 2025

6/10 Okay

Hossein

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel presents itself as a 4-star property, but in reality, it falls short in several key areas. The rooms are basic and lack the quality expected from a 4-star experience, with outdated furnishings and limited amenities. The overall service and facilities also don't quite match the 4-star standard. Given these shortcomings, I would rate it closer to 3 stars, as it doesn't offer the level of luxury or comfort typically associated with a higher rating.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hermilo, Hobbs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet and the hotel overall exceed my expectations, for the price I was expecting a lower quality hotel, I highly recommend it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Ali Rustam

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed a one week in this hotel,every thing was great, the only thing some time you have to wait to have a table in the breakfast area, otherwise the service was great , very professional helpful polite and cooperative team. defiantly I recommend it for travelers who are looking for conevience place to stay in Cancun downtown.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ishmael

Stayed 2 nights in Mar 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing breakfast

Amaizing the breakfast include
Stayed 1 night in Feb 2025

10/10 Excellent

Constance

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
The place is good and affordable
Stayed 7 nights in Feb 2025

10/10 Excellent

Jef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean and room was well appointed. Little bit of traffic noise.
Stayed 1 night in Feb 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast really good.
Stayed 2 nights in Jan 2025

8/10 Good

Nicolet Titania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. My only complaint is that when we had early morning tours the restaurant refused to give us anything before 7 am.
Stayed 5 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

loving Cancun

Close to many amenities, banks offices and Supermatkets. Pool area is just great for relaxing… great Oasis
Great pool area
Stayed 1 night in Jan 2025

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, can’t wait to visit again.
Stayed 3 nights in Jan 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

6/10 Okay

Govindarajan

Travelled with family and small children
Liked: Staff & service
The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.
Stayed 11 nights in Dec 2024

2/10 Terrible

Snehkumar Rameshbhai

Travelled with partner
All the bedding items were stinky. We were moved to another room upon request. Although, the new room was better, it still had some stinkiness. The laundry service was terrible. It took them three days to sent back our clothes. This is when we requested and reminded them of the issue several times. I can’t imagine how long they could’ve taken without acknowledging the issue. One thing that I liked about the property was that the breakfast was included. However, the service was not so great. Every other day, we needed to wait for either plates or cutlery for alteast 10-15 minutes. While booking for the hotel, it showed me 4 star property, however we didn’t get or felt like a 4 star property.
Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

Terrible experience here

They did not have my reservation so they made me wait a long time late at night after a very long travel day. Then they wanted me to pay again, it was all so rude and then they finally found it. Room was kind of old and dirty and you can hear everyone above and below and children screaming in the hall all night. Good firm bed, but no blankets so it was freezing and I had to use a towel.
Stayed 1 night in Jan 2025

2/10 Terrible

steven

Stayed 1 night in Jan 2025

2/10 Terrible

Sourab

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything. Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade. There is no ramp to get your stroller up while entering the hotel. I'd avoid staying here again.
Stayed 7 nights in Dec 2024

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Roy

Business traveller
Stayed 3 nights in Aug 2024

10/10 Excellent

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is the best place
Stayed 4 nights in Aug 2024

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