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Ouro Grand By Level Residences

4.0 star property

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Photo gallery for Ouro Grand By Level Residences

Exterior
Studio | Private kitchen
Deluxe Apartment, 2 Bedrooms | In-room dining
Studio | Private kitchen
Fridge, microwave, oven, stovetop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
R. do Crucifixo 6, Lisbon, Lisboa, 1100-182
  • Place, Commerce Square
    ‪2 min walk‬
  • Place, Rossio Square
    ‪5 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Room options

View all photos for Deluxe Apartment, 2 Bedrooms

Egyptian cotton sheets, premium bedding, blackout curtains

Deluxe Apartment, 2 Bedrooms

  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Duplex, 2 Bedrooms, Terrace, City View

Egyptian cotton sheets, premium bedding, blackout curtains

Duplex, 2 Bedrooms, Terrace, City View

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, oven, stovetop

Apartment, 2 Bedrooms

  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Ouro Grand By Level Residences

Concierge services and free WiFi in public areas are available at this smoke-free apartment building. Each apartment provides a kitchenette with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like a dining area and a coffee/tea maker. Housekeeping is not available.
Ouro Grand By Level Residences offers 12 air-conditioned accommodations with espresso makers and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

During your stay at Ouro Grand By Level Residences, you're just a quick walk from Rossio Square. Enjoy features like free WiFi in public areas, plus a roundtrip airport shuttle (surcharge) and concierge services. This upscale apartment building has 12 apartments. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a living room, and a dining area
  • Free WiFi
  • Services include a concierge and luggage storage
  • Just a 3-minute walk from Commerce Square and 6 minutes by foot from Rossio Square
  • Airport shuttle service available for a fee
As a guest of Ouro Grand By Level Residences, you'll find concierge services and an elevator. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Lisbon apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with digital channels

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • No housekeeping service

Location highlights

  • In a historical district
  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 12 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 35 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Ouro Grand By Level Residences offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.
Hotel Register Numbers: 75382/AL,75374/AL,75356/AL,75351/AL,75242/AL,75350/AL,75243/AL,75862/AL,75859/AL,75865/AL,75864/AL,79168/AL.
Property Registration Number 75862/AL
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Ouro Grand Level Residences Apartment Lisbon
Ouro Grand Level Residences Apartment
Ouro Grand Level Residences Lisbon
Ouro Grand Level Residences
Ouro Grand By Level Residences Lisbon
Ouro Grand By Level Residences Apartment
Ouro Grand By Level Residences Apartment Lisbon

Ouro Grand By Level Residences Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 48 out of 67 reviews
Rating 8 - Good. 15 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 1 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tonya

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved everything about Ouro Grand: the food, location and accommodation were amazing!
Verified

10/10 Excellent

Marjo-Riitta

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good accommodation with everything you need. Perfect location close to many attractions
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent accommodations! Would highly recommend!
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Tal

Liked: Cleanliness, room comfort, communication

Perfect location for family gateway in Lisbon

Great location, smooth self check-in, clean house with all amenities you need. Would highly recommend it to anyone who's visiting Lisbon.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, amenities, property conditions & facilities, communication
Located in a very convenient and walkable area. Staff were very helpful and responsive. The apartments are spacious, clean, and comfortable.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location to everything. Apartment is very spacious and was ready ahead of schedule
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

MARK

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment is large, modern and clean. It is in a convenient location close to public transportation.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

natalie

Liked: Cleanliness, room comfort, communication

Perfect place for a city break with a young family

Central location with excellent access to shops, pastels road and restaurants. Check in was easy and the apartment was fully stocked with milk, breakfast and amenities for the family. Just perfect!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Orlene

Liked: Cleanliness, room comfort, communication

Highly recommend this place !

Staying at Ouro Grand by Level Residences was an experience. Great location, the unit that we stayed in (1K) was spacious, clean, great furniture and very safe ! The daily breakfast was really appreciated and the times that I seek for additional services was superior. Highly recommend this place !
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Owen

Liked: Cleanliness, property conditions & facilities, communication
The apartment was so beautiful and stylish and had many thoughtful details. The continental breakfast was delicious. The host kindly prepared a baby crib for us which we are appreciative of.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Kristine M

Liked: Cleanliness, room comfort, communication

Great location!!

Beautiful apartment! Spacious very clean, comfortable and in a great location! Tram 28 stops right on the corner! Great communication and very friendly! They have a storage room to hold luggage if you arrive early and self check in is very easy! We had a great time! Would highly recommend a stay here!
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Kris

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was beyond expectations. Friendly manager and doorman. Soo was fantastic. Nice fruit, food and breakfast provided. Room was very roomy and comfy with all the amenities needed for a family and more. Location was perfect. Will definitely recommend and if ever back in Lisbon I will be glad to visit again.
Stayed 7 nights in Jul 2022
Verified

8/10 Good

Donna

Liked: Cleanliness, room comfort, communication

March visit

My friend and I had a lovely stay in Lisbon. The only issue we had was a beeping sound that didn't stop. Couldn't figure out where it was.
Stayed 6 nights in Mar 2023
Verified

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Could have been so much better. Disappointing!
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Oxana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location is great, everything is walking distance, Don't think to rent and drive around. Very narrow streets, no parking, crowded. Uber is very cheap. Apartment was clean, big. Bed was terrible, you couldn't turn around without shaking all bed, mattress very uncomfortable, my husband had back pain, so, he could not get up in the morning. We did not care about their breakfast much except fruits. Breakfast was milk (every day 1 L) juice, loaf of bread (every day fresh one) or plain sandwich rolls, yogurt, cheese , cereal, fruits. We end up with 4 L of juice, milk, bags of bread. I emailed to them asking not to bring it anymore because we don't eat it. We just didn't want to waist the food. It was so many coffee shops with amazing pastries around, we were eating there. Who wants to eat plain boring food in the room?! :) It was safe in the area. We would stay there again. Also their check in time 3pm, we came 35 min early, and we have to wait exactly 3pm.
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Andre

Liked: Cleanliness, room comfort, communication

Excelente Localização

Excelente estadia e localização ! Valeu muito a pena.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

eunock

Liked: Cleanliness, room comfort, communication

아주좋았던 숙소~

가족과함께 유럽여행을 다니면서 지냈던 리스본숙소는 유럽. 여행중 숙소컨디션이 아주좋은곳중 하나였습니다ㆍ 여행지 근처라. 편리했습니다ㅣ
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fantastische Lage, geräumiges Appartement. Alles vorhanden. Lediglich die Duschtüren waren nicht ganz dicht
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Rosana

Liked: Cleanliness, room comfort, communication

Incrível

Incrível. Ficamos nove dias, otima localização, facil check in, otima comunicação. As condições do apartamento são como estão descritas. Os funcionários Lauro e Sue foram prestativos, atenciosos e simpaticos. Recomendamos.
Stayed 9 nights in Aug 2022
Verified

10/10 Excellent

Oana Alexandra

Liked: Cleanliness, room comfort, communication

Large apartment in the center

Great apartment with everything you may need. Amazing location and quality furnishings.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Todd

Liked: Cleanliness, room comfort, communication

Perfect stay for our family of 4!

This was the first time booking an apartment through hotels.com. Our place was perfect. We found a great rate for a 2 BR / 2 Bath. The arrival was easy and we were able to store luggage with the doorman. The delivery of fresh bread and the stocking of the frig was great. Felt like they had gone to the market for us. Super clean. Great location. Awesome cafe right downstairs. I am going to lol for more apartment booking options back in the US as well.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Barbara S

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful, comfortable apartment with a delightful roof-top terrace. Even has a washing machine and a complete kitchen - but no microwave. We loved staying here and will visit again. Amazing location - close to everything or transportation very close by. Lovely staff, easy to get keys. Even helped us store our luggage after check-out.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

LEONARDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment is very nice and super comfortable, it is located in a good place.
Stayed 1 night in Mar 2022
Verified

6/10 Okay

John F

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Plenty of space but a poorly designed bathroom.
Stayed 5 nights in Nov 2021
Verified

10/10 Excellent

Pleunie van

Liked: Cleanliness, amenities, property conditions & facilities, communication
Prachtig appartement, geweldige ligging vlakbij veel bezienswaardigheden zoals Rua Augusta, Santa Justa lift en praca commerce. Tram 28 stopt voor de deur en op 2 min. lopen metrostation Baixa-Chiado
Stayed 4 nights in Nov 2021