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Heeton Concept Hotel City Centre Liverpool

3.0 star property

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Photo gallery for Heeton Concept Hotel City Centre Liverpool

Exterior
Desk, free WiFi, bed sheets
Family Room
Reception
Flat-screen TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • 24/7 front desk

Explore the area

View in a map
James Street, Liverpool, England, L2 7PQ
  • Place, Liverpool ONE
    ‪3 min walk‬
  • Place, Cavern Club
    ‪4 min walk‬
  • Place, Royal Albert Dock
    ‪6 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪24 min drive‬

Room options

View all photos for Room (King)

Desk, free WiFi, bed sheets

Room (King)

8.0 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (King - Disability Access)

Desk, free WiFi, bed sheets

Room (King - Disability Access)

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About this property

Heeton Concept Hotel City Centre Liverpool

A 24-hour front desk, express check-in, and express check-out are available at this hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff assistance, and a vending machine are onsite. Housekeeping is available once per stay.
Heeton Concept Hotel City Centre Liverpool offers 154 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

Our customers tell us they can't get enough of Heeton Concept Hotel City Centre Liverpool's great location. During your stay, you're just a quick walk from Liverpool ONE. Free WiFi in public areas is available.
  • Free WiFi
  • Amenities include a multilingual staff, an elevator, and a vending machine
  • Guests have great things to say about the clean accommodations and the location
  • Just a 3-minute walk from Liverpool ONE and 3 minutes by foot from Chavasse Park
As a guest of Heeton Concept Hotel City Centre Liverpool, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Heeton Concept Hotel City Centre Liverpool also features express check-in, room service (during limited hours), and express check-out.

Smoking is allowed in designated areas at this 3-star Liverpool hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 19.20 per day); discounts available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Grab bar near toilet (66 centimetre high)
  • Lift (89 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Group Booking Policy: For bookings of 3 rooms or more, this property charges a deposit of GBP 100, collected at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay
  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 19.20 per day (5249 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Days Inn Hotel Liverpool City Centre
Days Inn Liverpool City Centre
Days Inn City Centre Liverpool Hotel Liverpool
Days Inn Liverpool City Centre Hotel
Days Inn Liverpool City Hotel

Heeton Concept Hotel City Centre Liverpool Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 419 out of 1005 reviews
Rating 8 - Good. 370 out of 1005 reviews
Rating 6 - Okay. 133 out of 1005 reviews
Rating 4 - Poor. 40 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Denise

Stayed 4 nights in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is wonderful, reasonably priced, clean and right in the centre of the city. Love it
Stayed 2 nights in Nov 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities
Staff very friendly, great location and quiet room
Stayed 1 night in Nov 2025

6/10 Okay

Elisabeth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!
Stayed 1 night in Nov 2025

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, amenities
Staff were very helpful. However, fire alarm intermittently initiated during the night with little communication on the problem other than 'back to your room'. Issues with bathroom and bed also.
Stayed 1 night in Nov 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
We stayed last night for the river if lights. The room was clean and comfortble. The ability to change the room temperature is great. Our room was only set up for 2 people. However there was 4 of us. They were quick to.provide extra towels, cups, coffe and milk.
Stayed 1 night in Oct 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Oct 2025

6/10 Okay

Linda

Stayed 3 nights in Oct 2025

8/10 Good

Leslie

Stayed 1 night in Oct 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Booked easily and a good price
Stayed 1 night in Oct 2025

6/10 Okay

charlotte

Business traveller
Disliked: Staff & service
Very noisy
Stayed 1 night in Oct 2025

4/10 Poor

Tereza

Travelled with family
Disliked: Staff & service
Fiz reserva porque na descrição dizia que tinha estacionamento disponível por 4 libras por 24h. Quando chegamos nos mandaram pra um estacionamento longe do hotel pra quem teve que tomar chuva pra voltar ao hotel e ainda tivemos que pagar 50 libras por 2 diárias. A cama da terceira pessoa tinha um buraco no meio do colchão tornando super desconfortável, o que provocou uma crise de coluna, atrapalhando toda a programação de quem passou apenas 2 dias na cidade. Os celulares passaram a noite para carregar e amanheceram com 30 a 50% de carga nos 4 aparelhos que tínhamos (só pode ter sido algum problema na rede elétrica do hotel porque no hotel anterior e o seguinte carregaram normalmente), o que nos deixou sem comunicação em grande parte do dia). Não volto mais a esse hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, in an excellent location.
Stayed 1 night in Oct 2025

6/10 Okay

elaine

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but basic. No breakfast option. Beds clean and comfortable
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuce and clean. Comfortable bed. What more could you need! Great location for the docks and city centre. Parking a short walk away but not too far.
Stayed 1 night in Oct 2025

10/10 Excellent

Purcell

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay though there weren't any amenities. Yet, the hotel was located in walking distance from everything I needed. Shops, pubs, restaurants, tourist attractions, cab pick up srea right in front. It was a great stay.
Stayed 6 nights in Sep 2025

10/10 Excellent

Carrie

Stayed 1 night in Sep 2025

10/10 Excellent

JJ

Stayed 1 night in Oct 2025

6/10 Okay

Rajib

Stayed 3 nights in Sep 2025

6/10 Okay

Hala

Disliked: Staff & service
Excellent location
Stayed 2 nights in Sep 2025

2/10 Terrible

Woo Chul, Auburndale

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
3 of us all got beaten by bedbugs Itches all night. Had to rush to pharmacy to buy pill and creams No compensation except refund. Pain was all on us.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ed

Stayed 1 night in Sep 2025

8/10 Good

Erin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was excellent, within walking distance to everything we wanted to see. We booked a room with a queen bed and was given a room with two twin beds pushed together. The room wasn’t the cleanest but had everything we needed apart from a microwave. I would recommend to anyone looking for an affordable stay in central Liverpool.
Stayed 1 night in Sep 2025

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