One of the most stressful and misleading stays I’ve ever had. The property was advertised as soundproof, but traffic noise was constant all night and the front door had a large gap that made it even louder and let bright light in. People walked right past the ground-floor windows all night, which made the apartment feel unsafe.
Several parts of the listing were inaccurate: the property was shown as Rokxy Townhouse at 29 Argyle Square, but we were placed at 35 Swinton Street on a very busy main road. Facilities shown online (like the retro arcade and Peloton rooms) were not available. It also advertised a free minibar that didn’t exist—after raising it, the listing was edited and we were handed a few inexpensive convenience-store drinks instead. The “24-hour front desk concierge” was just WhatsApp messages from one person.
When we raised our concerns, we were told it was “best for all concerned that we part ways,” and then informed we needed to leave and that the access codes would be changed. From our perspective, this left us feeling pressured to leave immediately, and we suddenly had nowhere to stay—with a three-month-old baby. Expedia were unable to secure a refund at the time.
We paid £679 for two nights, and the stay simply did not match the listing. The inaccuracies, noise, safety concerns, and how the situation was handled completely overshadowed our trip. I strongly recommend checking all details carefully before booking.