2/10 Terrible
Fatim
24 Dec 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I am actually disheartened to leave this review as I have been staying at The Caesar for 4 years but unfortunately being kicked out on Christmas Eve morning which also happens to be the anniversary of death of my brother has left me no choice.
I originally booked for one night on 22.12 but extended my stay on 23.12 and got changed room. To my surprise, upon changing room, I was handed a letter saying there was a lingering smell of smoke in the previous room I was staying in and that a 250 fee would be applied if I was smoking in the room. I do smoke and had not finished my last cigarette so it was in my bag but would never smoke in the room.
I didnt think anything of it as I thought this was a misunderstanding and went out a few times on 23.12 to smoke (outside which is easy to prove) - as late as 2am.
On 24.12, I decided to extend my stay for an extra night (after getting breakfast in room) as I did not feel mentally able to leave with my brother and so I extended my stay online. I was called 5 minutes later to be told this would not be possible as I keep smoking in the room & that apparently the smoke could be smelled from outside (not true, I checked and was typical Caesar scent). I was extremely surprised and asked them to come inspect my room. Two ladies came into my room and said there was a smell and they gave me 30 minutes to leave (had not even started my breakfast).
Genuinely left wondering if this decision was racially motivated as I did not smoke in the room.
Fatim
Stayed 1 night in Dec 2025