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citizenM London Bankside

4.0 star property

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Photo gallery for citizenM London Bankside

Exterior
Lobby sitting area
Front of property
Meeting facility
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • The Shard
    ‪10 min walk‬
  • London Bridge
    ‪12 min walk‬
  • St. Paul's Cathedral
    ‪14 min walk‬
  • London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for King Room

King Room

King Room

9.0 out of 10
Wonderful
(162 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Bankside

Hotel with a restaurant, a quick walk to Tate Modern
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Housekeeping is provided on request.

Our customers tell us they can't get enough of the breakfast at citizenM London Bankside. During your stay, you're just a quick walk from Borough Market. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 7 meeting rooms
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Within a 10-minute walk of Tate Modern and Borough Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Reviews

citizenM London Bankside Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 707 out of 1009 reviews
Rating 8 - Good. 204 out of 1009 reviews
Rating 6 - Okay. 57 out of 1009 reviews
Rating 4 - Poor. 23 out of 1009 reviews
Rating 2 - Terrible. 18 out of 1009 reviews

Reviews

10/10 Excellent

Angeliki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the hotel. Staff was very helpful and friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night with friends

Good efficient check in- helped by staff to speed up the process. Wacky decor, some outside space and a very comfy bed with great blackout blinds! Very convenient position for south bank and Tate modern.
Stayed 1 night in Jun 2025

10/10 Excellent

sean

Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in Jun 2025

4/10 Poor

Patrick

Disliked: Room comfort
No coffee or tea making , in room .. not good
Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel!
Stayed 3 nights in May 2025

10/10 Excellent

Aaron

Stayed 3 nights in Jun 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Helpful friendly staff
Stayed 2 nights in May 2025

8/10 Good

PAM, GREEN VALLEY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and the room itself was quiet, however, the room itself was so small. We barely had room to put a suitcase on the floor and to walk around it. Also, the bathroom is super small! You have to go over the other person to get in and out of the bed if there’s two of you.
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Quirky and lovely, but maybe not for all

This is a lovely hotel with a beautiful lobby and quirky room features. The location was fabulous. The room temperature was very warm. We had the thermostat on the very lowest temp, but did not feel it ever reached the stated temp, nor felt any air flow the duration of our 3-night stay despite the fan on the highest setting. The toilet is visually private - you can see a shadow at most - but it is not sound-private. There is no vent/noise of any kind, so be very comfortable hearing even the slightest sound made at the toilet. No problem here with a small room but no option for the suitcase except the middle of the floor and moving it around the room throughout the day. Otherwise, we loved the lighting options, and the big bed was very comfortable. The service chat was unable to help us get the mobile app to work, and I think that would have been helpful.
Stayed 3 nights in May 2025

8/10 Good

Muhammad, Twinsburg

Travelled with partner
Liked: Amenities
Our room was not cleaned properly and there were hair all over (our own) which were not removed. Rooms are high tech and we liked that part a lot. Bed was comfy but only one way to get out of it because other 3 sides were next to the walls, which you don’t expect at this price.
Stayed 4 nights in May 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Juke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is over-designed to the point of being counterintuitive. Signage is too clever for its own good and thereby confusing. The room had a very comfortable bed, but everything was controlled by an iPad - that didn't work. Breakfast offers a buffet with a good selection.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The CitizenM experience perfectly suits my needs as an independent traveller looking for a great sleep, a fun and creative environment, and comfortable, unobtrusive service.
Stayed 5 nights in May 2025

10/10 Excellent

Kevin

Stayed 1 night in May 2025

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Yariannis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Other than the fact that it was a bit removed from central London given that it is located on the Southbank, it was a good bank for your buck.
Stayed 4 nights in May 2025

10/10 Excellent

Duc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient location, close to many great tourist sites. On the weekends, there is not much open around the area in terms of food. But aside from that - we highly recommend this hotel and location, especially for the room size, comfort and staff. All of the staff were excellent, extremely knowledgeable, efficient and helpful. Thank you for a wonderful stay!!
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Citizen M Banksdie thumbs up

a great budget hotel well located for tube transportation and several high profile arts organisations. Well catered for with bars and restaurants . Great welcome by staff and once I had mastered the iPad controlled features in the room, it was easy. Will definitely book again for a short stay
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent for me, easy to access all locations from.
Stayed 3 nights in May 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - was able to check in early
Stayed 2 nights in Apr 2025

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