See all properties

The Cumberland, London

4.5 star property

Choose dates to view prices

Photo gallery for The Cumberland, London

Exterior
Creator video
Lobby sitting area
Executive lounge
Café

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View in a map
1 Great Cumberland Place, London, England, W1H 7DL
  • Hyde Park
    ‪2 min walk‬
  • Piccadilly Circus
    ‪4 min drive‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(27 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.6 out of 10
Excellent
(27 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

7.4 out of 10
Good
(3 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Park View Room

Park View Room

Park View Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Double

Classic Accessible Double

Classic Accessible Double

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

8.6 out of 10
Excellent
(23 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Deluxe King

Deluxe King

8.6 out of 10
Excellent
(47 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area

Star Suite (With Executive Club Lounge Access)

  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

9.2 out of 10
Wonderful
(17 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

8.2 out of 10
Very good
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Bar (on property)

The Marble Arch Hotel, by Thistle

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.1 out of 5, Very good, 1,607 reviews
The price is €265
includes taxes & fees
31 Aug - 1 Sept
The Marble Arch Hotel, by Thistle

About this property

The Cumberland, London

Art Deco hotel with a 24-hour front desk and a coffee shop
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the breakfast at The Cumberland, London. During your stay, you're just a quick walk from Marble Arch. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy British cuisine while dining at SOUND Cafe
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the central location
  • Steps from Frameless Immersive Art Experience and 4 minutes by foot from Hyde Park
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services.

This Art Deco London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM.
SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Lift (100 centimetre wide door)
  • Raised toilet seat (61 centimetre high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The Cumberland, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 710 out of 1255 reviews
Rating 8 - Good. 323 out of 1255 reviews
Rating 6 - Okay. 136 out of 1255 reviews
Rating 4 - Poor. 41 out of 1255 reviews
Rating 2 - Terrible. 45 out of 1255 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Pieri Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and nice
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Stayed 2 nights in May 2025

6/10 Okay

Pamela

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

SURINDARJIT

Liked: Property conditions & facilities, room comfort

Location, location, location!!!!

Cannot fault location, so central, little bit more care needed in the housekeeping dept, coffee and tea not replaced every day, coffee table not wiped down, operating the toilet flush was frustrating and shower hose had a life of it's own if you didn't hold it .
Stayed 5 nights in May 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Raj

Stayed 1 night in May 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great situation

Very central hotel, ideally situated for parking and staying out of the congestion area
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

The place was right near Hyde park and handy to the underground and made getting around easy.
Stayed 2 nights in May 2025

8/10 Good

Buffy, Houston

Stayed 4 nights in May 2025

10/10 Excellent

Rebecca-louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The standard rooms are small, try to upgrade to a larger room.
Stayed 5 nights in Apr 2025

8/10 Good

Corina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steps from the Marble Arch station. It’s the old Hard Rock Cafe Hotel and they didn’t change the decor when they changed the name. If you want an American hotel with American style food in the middle of London then this is the hotel for you. We picked this hotel because it had rooms with 2 double beds but wouldn’t be our first choice for a return trip.
Stayed 2 nights in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel and convenient location for my needs in London
Stayed 1 night in May 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Cumberland is a massive hotel. One where there is always a lot of people coming and going and sitting in the lobby. In the lobby there was a lot of kitschy things that made up the decor, including a "Back to the Future" Delorean. On our first morning, we had paid for breakfast, but chose not to eat there, because of the long wait to enter the dining area. The elevator situation there was unacceptable. There were only 6 elevators and you had to choose your floor by swiping your card at the ground level. You could not choose your floor in the elevator cab. Elevators were over-packed during breakfast and it took too long to get on an elevator that took you to your floor.
Stayed 3 nights in Apr 2025

6/10 Okay

James

Liked: Staff & service
Room was adequate. House keeping didn’t comprehend a lot of our requests and delivered services that left us short on towels. Room was clean and most was adequate. Shower was raised and water extremely hot Also felt no need for a hot towel rack ( was burned a few times until we learned to keep it off). The electric lighting took almost the whole week to figure it out ( even with assistance from concierge and maintenance). Lobby services was extremely helpful.
Stayed 7 nights in May 2025

8/10 Good

Dawn, north Yorkshire

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel reception and bar area, rooms were clean and simple, nothing wildly different to average. Check in was quite slow, which meant 15mins queuing. Bar service was a bit slow too in the lobby bar.
Stayed 1 night in Mar 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great facilities and location
Stayed 1 night in Apr 2025

8/10 Good

Donna

Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Convenient to shopping and Hyde Park

Convenient location and interior room was quiet despite being very close to the elevators. Be prepared to wait for the elevators at peak times (breakfast, check in). On second day, housekeeping only provided one set of towels for two guests. Called twice to request a second set but never received. Bathroom layout was tight with toilet wedged between wall and sink.
Stayed 3 nights in May 2025

4/10 Poor

Stephen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Slow elevators, long waits, view of aircon unit.

Left a day early but ended up paying full stay but felt claustrophobic in the room. View was just an industrial air conditioner unit. Lines for the elevators at times took 15 minutes. Asked about stairs and was told they’re not accessible. Good location though.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kurt

Stayed 4 nights in Apr 2025

Hotels

The Crown London
Hilton London Kensington
Holiday Inn Express London - Greenwich by IHG
King Solomon Hotel
Novotel London West
Leonardo Hotel London Croydon
Cherry Bar Rooms
Roseview Alexandra Palace Hotel
ibis London Wembley
Travelodge London Ealing
Hilton London Angel Islington
Hampton by Hilton London Docklands
Clayton Hotel Chiswick
Staycity Aparthotels, London, Heathrow
Travelodge London Raynes Park
ibis London Sutton Point
Citadines Islington London
ibis London Earls Court
Hilton London Canary Wharf
Holiday Inn London - Whitechapel by IHG
Travelodge London Docklands
Hyatt Place London City East
Travelodge Croydon Central
London Wembley International Hotel
Hampton by Hilton London Park Royal
Cricklewood Lodge Hotel
The Clarendon Hotel - Blackheath
Clayton Hotel City of London
Four Points Flex by Sheraton London Shoreditch East
Hotel Lily