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The Cumberland, London

4.5 star property

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Photo gallery for The Cumberland, London

Cocktail bar
Creator video - submitted by Fancy Nanc-ista
Lobby
Exterior
Deluxe Twin

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL
  • Place, Marble Arch
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Park Lane
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

9.2 out of 10
Wonderful
(17 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.8 out of 10
Excellent
(30 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.4 out of 10
Very good
(37 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

8.6 out of 10
Excellent
(49 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

8.2 out of 10
Very good
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(28 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Park View Room

Park View Room

Park View Room

9.6 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

7.2 out of 10
Good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area

Star Suite (With Executive Club Lounge Access)

  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Accessible Double

Classic Accessible Double

Classic Accessible Double

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • Sleeps 1

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • Sleeps 2

View all photos for Classic Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • Sleeps 2

View all photos for Deluxe King

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2

View all photos for Family Room

Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 3

View all photos for Executive King Room

Premium bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 3

View all photos for Studio Suite

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite

  • Sleeps 3

View all photos for Star Suite

Premium bedding, in-room safe, desk, laptop workspace

Star Suite

  • Sleeps 3

View all photos for Park View Room

Premium bedding, in-room safe, desk, laptop workspace

Park View Room

  • Sleeps 2

View all photos for Deluxe Twin

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2

View all photos for Accessible Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Accessible Classic Double Room

  • Sleeps 2

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About this property

The Cumberland, London

Art Deco hotel with a 24-hour front desk and a coffee shop
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the breakfast at The Cumberland, London. During your stay, you're just a quick walk from Marble Arch. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Lirica
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the breakfast and the central location
  • Steps from Frameless Immersive Art Experience and 4 minutes by foot from Hyde Park
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services.

This Art Deco London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM.
Lirica - This restaurant specializes in Spanish cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
SOUND Bar - This cocktail bar specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lirica
  • SOUND Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Lift (100 centimetre wide door)
  • Raised toilet seat (61 centimetre high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
The Cumberland, London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 832 out of 1495 reviews
Rating 8 - Good. 401 out of 1495 reviews
Rating 6 - Okay. 164 out of 1495 reviews
Rating 4 - Poor. 45 out of 1495 reviews
Rating 2 - Terrible. 53 out of 1495 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great live music and friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Philippa

Stayed 1 night in Oct 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
This was a great location in Central London. The reception staff were excellent, the bar staff not so much. I always hate it when I see a lot of staff standing around doing very little and I'm waiting to order. The room was bigger than I've come to expect in London and very nice.
Stayed 1 night in Oct 2025

8/10 Good

Timothy Lucas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Oct 2025

8/10 Good

Mohammed

Stayed 2 nights in Oct 2025

10/10 Excellent

Rohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. A well very run option without compromising on guest experience.
Stayed 1 night in Oct 2025

8/10 Good

Toma, amawalk

Stayed 2 nights in Oct 2025

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was smooth and easy. Staff are friendly and professional. The room was clean and comfortable. I stayed for one night and decided to eat in the restaurant. The meal was disappointing, I ordered the steak and I struggled to cut it even with a steak knife so could only eat 1/3 of my meal. I think I may have been unlucky with my meal. Staff were polite, professional and friendly when dealing with my complaint. The staff have made the stay pleasant and relaxing. Overall I have had a good experience and would stay at the hotel again.
Stayed 1 night in Oct 2025

10/10 Excellent

Francois

Stayed 2 nights in Sep 2025

2/10 Terrible

saleh

Stayed 6 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last-minute booking for me and 2 friends as our host to where we booked cancelled at the last minute so I would recommend this hotel everything you needed was there will come back again
Stayed 1 night in Oct 2025

8/10 Good

stephanie

Liked: Cleanliness, staff & service, amenities
All great experience except for the toilet in my room which had a toilet paper in it when I got there and could use some cleaning
Stayed 1 night in Oct 2025

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

nicholas rr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mould in bathroom Staff unfriendly Refused to provide receipt for room service
Stayed 1 night in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service
Staff were rude and unhelpful, I have never experienced such an awful check in process. Lobby presentation and amenities are great. Rooms are shabby, stains on the sheet, staff agreed to sort but didn’t. Executive room promises bathrobes and slippers, again offered to remedy but didn’t. Only saving grace is that executive lounge was great and location is excellent.
Stayed 1 night in Oct 2025

8/10 Good

Roger Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge and staff helping with luggage were excellant!
Stayed 6 nights in Sep 2025

8/10 Good

Regine

Stayed 4 nights in Oct 2025

8/10 Good

Jeffrey

Liked: Staff & service, room comfort
You checked into the Cumberland phone recommendation for a
Stayed 1 night in Oct 2025

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, amenities
Staff were very friendly and helpful, room was spacious and clean. Great location, close to tube and shops and only a 40 minute walk to Euston.
Stayed 1 night in Oct 2025

6/10 Okay

Amal

Stayed 8 nights in Sep 2025

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