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H10 London Waterloo

4.0 star property

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Photo gallery for H10 London Waterloo

Bar (on property)
Reception
Bar (on property)
View from room
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
284 to 302 Waterloo Road, London, England, SE1 8RQ
  • Place, Imperial War Museum
    ‪5 min walk‬
  • Place, Westminster Bridge
    ‪13 min walk‬
  • Place, London Eye
    ‪14 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪78 min drive‬

Room options

View all photos for Classic single use

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Classic single use

7.2 out of 10
Good
(5 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Classic

9.0 out of 10
Wonderful
(32 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Superior

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Classic Superior

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Superior single use

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Classic Superior single use

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Superior Sky View

View from room

Classic Superior Sky View

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Superior Sky View single use

View from room

Classic Superior Sky View single use

8.0 out of 10
Very good
(1 review)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Triple Superior

Classic Triple Superior

Classic Triple Superior

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Murphy Bed OR 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Suite Sky View

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Junior Suite Sky View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Sky View triple

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Junior Suite Sky View triple

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite London Eye

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Junior Suite London Eye

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite London Eye triple

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Junior Suite London Eye triple

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

H10 London Waterloo

A restaurant, a bar/lounge, and conference space are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
H10 London Waterloo offers 177 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters. A pillow menu is available. 50-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at H10 London Waterloo. During your stay, you'll be within walking distance of London Eye. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 14 minutes by foot from Westminster Bridge and a 3-minute drive from London Eye
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly H10 London Waterloo.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM.
Three O Two Restaurant - This restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (GBP 14 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 26 for adults and GBP 26 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Three O Two Restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 861 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • 11 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Due to a yearly private event, The Waterloo Sky Bar will be closed on December 31.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 31 to December 31:
  • Bar/Lounge
The property will be renovating from November 26 2024 to June 30 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
  • Hallway
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 26 for adults and GBP 26 for children
  • Offsite parking fee: GBP 14 per day (0.5 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

H10 London Waterloo Hotel
H10 Hotel London Waterloo
H10 London Waterloo
London Waterloo H10
H10 London Waterloo England
h10 London Waterloo Hotel London
H10 London Waterloo England
H10 London Waterloo Hotel
H10 London Waterloo London
H10 London Waterloo Hotel London

H10 London Waterloo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 29 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good service and comfortable. Good value for money in London.
Stayed 2 nights in Dec 2025

10/10 Excellent

Niomi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff food was amazing. Beautiful city views from room window.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2025

10/10 Excellent

Amanda

Stayed 3 nights in Nov 2025

6/10 Okay

Steven

Stayed 2 nights in Nov 2025

10/10 Excellent

Grace

Stayed 2 nights in Nov 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, amenities
The room was spacious and well equipped and everyone on the staff was friendly and helpful. The rooftop bar is a bonus.
Stayed 4 nights in Nov 2025

10/10 Excellent

Lowri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely hotel, clean and modern. Staff very friendly. Lovely bar at the top of the hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay until I was ready to check out which they were demanding money for all water and snacks they refill anytime they clean my room which got me confused first of all I didn’t request it they keep refilling them after cleaning
Stayed 6 nights in Sep 2025

4/10 Poor

DAPHNE

Breakfast was the same menu every morning. Room was small. Shower leaked due to bad design. Checkin was delayed had to ask a few times before room was available. Nothing much around the area
Stayed 3 nights in Nov 2025

4/10 Poor

Angela

Travelled with family
Friendly welcome at reception, attentive service in restaurant. Unfortunately the room was lacking, did not feel like a superior room as described, the soundproofing was atrocious with wind whistling through the balcony doors. Had barely any sleep. Switching on the AC for heat it was very noisy, gurgling and banging. Had to turn off. Bedding didn’t feel crisp and clean - duvet was grey in the corners which could be seen in the cover openings - didn’t dare inspect any closer. The room didn’t feel like a renovated room as described, redecorated maybe.
Stayed 1 night in Nov 2025

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quick check in, very clean, lovely decor/atmosphere 5 min walk to station/tube
Stayed 1 night in Nov 2025

10/10 Excellent

Debra A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was friendly, and at breakfast there were plenty of hot choices as well as fruits and pastries. The people working kept the food stocked nicely. The hotel is convenient to the Waterloo tube station. It is also walkable to the London Eye, Big Ben and Buckingham Palace, although it’s a bit of a walk all the way to the Palace. You can get anywhere using the tube. I would stay here again if I visited.
Stayed 5 nights in Oct 2025

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!! Rooms are big and comfortable, transportation just near by, very recommended
Stayed 5 nights in Oct 2025

8/10 Good

Kelly-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Bon-die Leigh

Stayed 6 nights in Oct 2025

4/10 Poor

Robert

Liked: Cleanliness, staff & service
There was internal refurbishment taking place that we were not made aware of. Drilling and construction noises were continuous throughout the day until 5 and reverberated throughout the building and started again the following morning giving no real respite. The reception staff were generally dismissive and seemed powerless to offer any compensation or apologies. Having stayed in a H10 hotel previously in Seville and thoroughly enjoyed our stay, we were looking forward to our London trip. The walls are paper thin and reverberate with every door closing with every conversation in the corridor is heard. Shame.
Stayed 1 night in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
It didn't start well, couldn't open my room door, l had to ask the maid to open the door. I requested a double bed, the room had twin beds.
Stayed 2 nights in Oct 2025

2/10 Terrible

Danielle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smelled awful in the hallways and the room! Stains all over the floors going to my room! My heating did not work one of the nights it was 1140pm and no one could seem to fix it, leaving the temperature 16 degree Celsius! I have emailed the manager of the hotel approximately a week ago now and have not heard back from anyone about my concerns. The views and pictures of the hotel were nothing like the actual place! Very disappointed especially for the amount of money spent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverly

Liked: Cleanliness
It was very nice. Loved the shower.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was stocked, didn't have breakfast.
Stayed 2 nights in Oct 2025

8/10 Good

Aqeel

Liked: Cleanliness, staff & service
When arriving at the hotel it was a quick check in and smooth, got to the room and there was a big dent in the mattress, we was first told to sleep the night and raise it with management the morning Decent location, decent views, clean hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Amélie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The room was clean and near an underground station, which made transportation across the city very convenient.
Stayed 4 nights in Oct 2025

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