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"Could do with some refurbishment (bathrooms, plumbing, carpets, ... , ....) " More
6 Aug 2019 by HS
Dear guest Thank you for your review. Please accept my sincere apologies for any shortfall in the service and standards experienced. We very much regret the inconvenience caused by the fire alarm, however, while we appreciate how frustrating this experience can be, fire safety is unreservedly a priority for the hotel and its employees and, as such, we focus to ensure we meet and exceed wherever possible the requirements as per the Fire Safety Order 2005. In saying that, your comment about how the staff handled the follow up has been addressed and corrective actions have been taken. I thank you for bringing the matter to my attention and trust that the future will give us a chance to restore your faith in the hotel. With best regards, Hugo Stevenson Millennium Gloucester Hotel
6 Aug 2019 by Hugo
Dear Guest, Thank you for taking the time to review your recent with us, we appreciate your valued feedback. I am very disappointed to read that your experience did not meet your expectations. Please allow me to express my sincerest apologies for any shortfalls in the service you received. I will personally follow up on the feedback you have written about . I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience. Kind regards, Hugo Stevenson Operations Manager
26 Sep 2018 by Hugo Stevenson
Dear Salam, Thank you so much for your positive review following your recent stay at the Millennium Gloucester Hotel London Kensington. We are delighted to read that you enjoyed an excellent stay and to hear that we exceeded your expectations on this occasion. I truly hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester Kind Regards Hugo Stevenson Operations Manager
24 Feb 2020 by Hugo
Dear Traveller Thank you for taking the time to write a review following your recent stay at the Millennium Gloucester Hotel, we appreciate your feedback. I was glad to read that you enjoyed your stay and I will make sure to share your feedback with our team. Thank you for sharing your comments and I do hope we can welcome you back soon. Kind regards, Hugo Stevenson Millennium Gloucester Hotel
21 Jan 2020 by HS
Dear Maria Thank you for your review following your recent stay. It was wonderful to know that you had enjoyed an excellent stay and that we exceed to meet the standards of service expected. We appreciate your feedback, and we hope to have the pleasure of welcoming you back in the future. Yours sincerely, Hugo Stevenson Millennium Gloucester Hotel
31 Dec 2019 by HS
Dear guest Thank you for your review. It was disappointing to know that we failed to meet the standards of service you had expected and deserved. Accept my sincere apologies for any shortfall in the service provided. I hope you will give us another opportunity to restore your faith in the hotel. With best regards, Hugo Stevenson Millennium Gloucester Hotel
30 Dec 2019 by HS
Dear guest Thank you for your review following your recent stay. It is wonderful to know that you had enjoyed an excellent stay and that we exceeded to meet the standards of service expected. I am pleased that you particularly found the hotel location as well as the room's size and comfort very satisfactory. I truly appreciate your feedback, and we are certainly looking forward to welcoming you back to the hotel. Yours sincerely, Hugo Stevenson Millennium Gloucester Hotel
This property is closed from 1 May 2021 to 30 September 2021 (dates subject to change).
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a limo/town car service. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Millennium Gloucester Hotel London Kensington. Parking is available for a fee. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge)
Millennium Gloucester Hotel London Kensington offers 610 forms of accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Bombay Brasserie – This restaurant specialises in Indian cuisine and serves breakfast, brunch and lunch.
Bugis Street – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
South West 7 – This restaurant only serves breakfast. Open daily.
Humphreys Bar – This bar serves brunch and light fare. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The cost of an extra bed does not include breakfast.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Clean. We Care. We Welcome. (Millennium) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
