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Royal Garden Hotel

5.0 star property
VIP Access

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Photo gallery for Royal Garden Hotel

Property entrance
Royal Deluxe Studio, High Floor
Royal Deluxe Studio, High Floor
View from room
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

View in a map
2-24 Kensington High Street, London, England, W8 4PT
  • Place, Kensington Palace
    ‪4 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Place, Buckingham Palace
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(19 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.6 out of 10
Excellent
(26 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio

Deluxe Studio | Bathroom

Deluxe Studio

9.6 out of 10
Exceptional
(11 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Garden Twin

Garden Twin

Garden Twin

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royal Double

1 bedroom, premium bedding, down duvets, in-room safe

Royal Double

8.2 out of 10
Very good
(20 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Deluxe Double

Royal Deluxe Double

Royal Deluxe Double

9.8 out of 10
Exceptional
(15 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Garden Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Royal Garden Deluxe

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Deluxe Studio, High Floor

Royal Deluxe Studio, High Floor

Royal Deluxe Studio, High Floor

9.8 out of 10
Exceptional
(28 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Park Suite

Park Suite

Park Suite

8.0 out of 10
Very good
(1 review)
  • 59 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Master Suite

Master Suite

  • 100 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Double

1 bedroom, premium bedding, down duvets, in-room safe

Classic Double

9.0 out of 10
Wonderful
(58 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Deluxe

1 bedroom, premium bedding, down duvets, in-room safe

Garden Deluxe

9.6 out of 10
Exceptional
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Royal Garden Hotel

Luxury hotel with 2 restaurants and a full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a snack bar/deli, and a 24-hour business center are onsite.
Royal Garden Hotel offers 394 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels.

Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the comfortable beds at Royal Garden Hotel. During your stay, you're just a quick walk from Kensington High Street. You'll find features like free WiFi in public areas, plus 2 restaurants and 3 bars.
  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop, and 3 bars/lounges
  • English breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Treat yourself to facials, body wraps, or massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, yoga classes, and Pilates classes
  • Guests have really good things to say about the accommodations, from the overall comfort and spaciousness to the comfy beds and cleanliness
  • Within a 15-minute walk of Kensington Palace and Hyde Park
  • Airport shuttle service available for a fee
Royal Garden Hotel offers its guests a full-service spa and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Royal Garden Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Royal Garden Hotel has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Parking on site (GBP 45 per day)
  • Valet parking on site (GBP 45 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 28 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle storage
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Art supplies
  • High chair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways (94 centimetre high)
  • Lift (86 centimetre wide door)
  • Magnifying mirror
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (108 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 28 per person
  • Airport shuttle fee: GBP 85 per vehicle (one way)
  • Self parking fee: GBP 45 per day
  • Valet parking fee: GBP 45 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Royal Garden Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Garden Hotel Royal
Garden Royal
Garden Royal Hotel
Hotel Garden Royal
Hotel Royal Garden
Royal Garden Hotel
Royal Garden Hotel London
Royal Garden London
Royal Hotel Garden
Royal Garden
Royal Garden Hotel London, England
Royal Garden Hotel Hotel
Royal Garden Hotel London
Royal Garden Hotel Hotel London

Royal Garden Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1316 out of 1829 reviews
Rating 8 - Good. 336 out of 1829 reviews
Rating 6 - Okay. 100 out of 1829 reviews
Rating 4 - Poor. 39 out of 1829 reviews
Rating 2 - Terrible. 38 out of 1829 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gopinath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property and conveniently located.

This is a premium property in a great location. Very clean, well-designed and appointed. Staff is very accommodating and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

William, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, extraordinary location convenient to both the park and shopping, and beautiful views... Probably the best value for money of a high quality hotel anywhere in central London . The staff was absolutely great, very helpful, and just made it that much better. Truly outstanding
Stayed 4 nights in Jul 2025

10/10 Excellent

Laird

Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Overpriced and average. Bar and restaurant areas are too clinical. Staff did an ok job but expected better. Piano piano bar is a throwback to the 1980’s. Overall an average offering and much better value for money elsewhere in Kensington.
Stayed 3 nights in Jul 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What we liked: Our room was great and had a nice view of Kensington Park. It was clean, modern, and well appointed. The beds were comfortable and AC was good (we were there during a heatwave). The breakfast was great and made it easy to workout, eat, and head out to sight see. The hotel is right if Kensington Park, so great for running or walking after dinner. It’s close to the tube and within walking distance of good restaurants and shops. What we didn’t like: There was no bellman when we arrived so we needed to lug heavy bags up steps. The woman who checked us in was odd, and asked if we wanted to upgrade our room for 700 a night b/c it was small…it wasn’t, and we were glad we didn’t upgrade. We also told her we were going to check out the gym, but we couldn’t get in because she didn’t tell us we needed special passes. The first ten minutes of our visit made us wonder if we had made ac mistake booking the place. Overall: Would stay here again. Would recommend getting a park view…worth the up charge.
Stayed 3 nights in Jul 2025

8/10 Good

khalifa, abu dhabi

Stayed 16 nights in Jun 2025

10/10 Excellent

DENISE

Liked: Cleanliness, amenities, property conditions & facilities
Next to Hyde Park, Royal Albert Hall and Kensington Palace, easily walkable to Harrods. Spotless, great staff, bus stop outside, big comfy bed. Ticked my boxes
Stayed 2 nights in Jul 2025

10/10 Excellent

Simon, CHULA VISTA

Stayed 4 nights in Jan 2025

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Jul 2025

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is not a 5 star hotel. It’s a comfortable stay and is in a great location but the service was poor and room had limited amenities. Kettle leaked, no mini bar, a tiny fridge which hardly worked. My booking came with 25% off meals and non alcohol drinks but when i went to check out they said it didn’t apply to the restaurant I used. Apparently, I was supposed to have been informed about that when checking in but hence the poor service this didn’t happen. If you want a 5 star experience try somewhere else. Piano Bar was fun, breakfast is so, so but staff and service was poor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jared

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sahana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with nicely sized rooms!
Stayed 5 nights in Jun 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Alex, Dubai

Business traveller
Liked: Cleanliness
This was by far the most disappointing stay I’ve experienced at an Expedia VIP hotel. The 5-star rating of this property is highly questionable. The issues began from the moment I arrived. There was no porter at the entrance to assist with luggage from the taxi. Upon departure, although a doorman was present and did help with my bags, his behaviour was far from the standard expected at a 5-star hotel. He made inappropriate comments about international guests’ (ladies from GCC) poor English and condescendingly tried to correct them in a rather snobbish manner. The so-called “VIP experience” quickly deteriorated upon entering the room. Despite being an Expedia Gold guest, no upgrade was offered. The assigned room had no view - just a rooftop of a technical building. I had requested a quiet room 2 months in advance, yet I was placed next to a bar with live music. When I approached reception to find a solution, a rather impolite staff member told me to wait until midnight when the concert would end. Only after speaking with the duty manager and Expedia support did a new room “miraculously” become available despite the hotel initially claiming to be fully booked. The new room was extremely small - even smaller than many 4-star hotels I’ve stayed in across London. It lacked basic amenities such as a coffee machine and the bathroom was noticeably dated. Overall, a truly disappointing experience that fell well short of the luxury and service one expects from a 5-star property.
Stayed 5 nights in Jun 2025

8/10 Good

PATRICIA

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Kelsey

Stayed 4 nights in May 2025

10/10 Excellent

Alastair

Stayed 2 nights in Jun 2025

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Wonderful breakfast buffet, too!
Stayed 5 nights in Jun 2025

10/10 Excellent

Jess

Stayed 3 nights in Jul 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing from the second we walked in! The staff were really friendly and attentive. The room was very elegant but stylish, with an incredibly comfortable bed (the pillows could be a bit more pluffy, but I’ll let them off). But the real thing that made the stay was the service. A phone call from the front desk after being in the room for 30 minutes making sure we settled in ok, turndown service in the evening so when we go back in after seeing a show the bed was ready for sleep with the curtains drawn and water bottles placed on the nightstands. These details made my partner and I feel really looked after and we would without a doubt stay again!
Stayed 1 night in Jun 2025

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