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The Lancaster Hotel

4.0 star property

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Photo gallery for The Lancaster Hotel

Lobby
Lobby
Property entrance
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Paddington Central
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite

Superior Double Room, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, Ensuite

Superior Triple Room, Ensuite

Superior Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

7.2 out of 10
Good
(30 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Lancaster Hotel

This smoke-free hotel features a restaurant, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff assistance.
The Lancaster Hotel offers 46 air-conditioned accommodations with bathrobes and hair dryers. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Our customers tell us they can't get enough of the helpful staff at The Lancaster Hotel. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • Steps from Kensington Gardens and 7 minutes by foot from Hyde Park
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at The Lancaster Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
The Lancaster Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

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The Lancaster Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 964 reviews
Rating 8 - Good. 372 out of 964 reviews
Rating 6 - Okay. 200 out of 964 reviews
Rating 4 - Poor. 64 out of 964 reviews
Rating 2 - Terrible. 49 out of 964 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, nice new bathroom, great location.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Taran

Liked: Cleanliness, amenities, property conditions & facilities
Location ideal
Stayed 1 night in Mar 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, great location near Kensington gardens. Highly recommend. Great staff who always make you feel welcome.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and spacious. Local to Paddington station, Hyde park and numerous other local restaurants and shops.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities
Easy check in with friendly staff. clean and quiet room. Excellent location and great value price.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Isabella

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I’ve stayed in in London
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mehvr

Liked: Cleanliness, amenities
Amazing room, great breakfast. Amenities were good. Stayed for 6 days with my family and thoroughly enjoyed.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly acceptable for a basic/low cost hotel in London. In a nice part of town.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Muhammad Kabir

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the staff were extremely friendly and helpful. I'm looking forward to coming back again. This is definitely my new place to stay whenever I'm in London!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Noel

Good position. Large rooms.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Clean staff superb highly recommend
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

shamaila

It was good and clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great stay , room was fine , very quiet safe area near paddington and Hyde park , Queensway an bayswater tube just a little stroll away , what can I say lovely staff , plenty of selection at breakfast , slept well , very clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities
Really nice hotel close to bayswater and hydepark. The staff was amazing and the room was very nice. My best stay in London anytime. Will go back on my next trip to London.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good size room
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Staff were great, room was warm & clean- location is amazing for the cost. Only one star down as don't expect a 4 star hotel, but we will revisit.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
The setting of the hotel is marvellous very well decorated, bedroom nice and the staff were terrific. Right next to hyde Park and easy bus ride into city. Will be going again
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Samantha

Liked: Staff & service
Nice quiet area
Stayed 1 night in Dec 2025
Verified

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Clean room. Helpful staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Younis

Liked: Cleanliness, amenities, property conditions & facilities
The Room was fabulous and staff are kind and very helpful special thanks to Ali
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

DESPINA

Liked: Cleanliness, staff & service, amenities
The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities
Staff were absolutely awesome! The gentleman that was there at 4 am when we checked out went above and beyond what was expected! My husbands neck pillow fell off his suitcase in the elevator and this gentleman ran two blocks to catch us to return it!
Stayed 4 nights in Feb 2026

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