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The Lancaster Hotel

4.0 star property

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Photo gallery for The Lancaster Hotel

Lobby
Lobby
Lobby
Restaurant
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite

Executive Double Room, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite

Executive Suite, Ensuite

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Twin Room, Ensuite

Executive Twin Room, Ensuite

Executive Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

7.6 out of 10
Good
(24 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

The Lancaster Hotel

This smoke-free hotel features a restaurant, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff assistance.
The Lancaster Hotel offers 46 air-conditioned accommodations with bathrobes and hair dryers. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Our customers tell us they can't get enough of the helpful staff at The Lancaster Hotel. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • Steps from Kensington Gardens and 7 minutes by foot from Hyde Park
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at The Lancaster Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
The Lancaster Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

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The Lancaster Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 899 reviews
Rating 8 - Good. 354 out of 899 reviews
Rating 6 - Okay. 190 out of 899 reviews
Rating 4 - Poor. 60 out of 899 reviews
Rating 2 - Terrible. 45 out of 899 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel
Stayed 1 night in Dec 2025

6/10 Okay

Samantha

Liked: Staff & service
Nice quiet area
Stayed 1 night in Dec 2025

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025

10/10 Excellent

Hamza

Stayed 1 night in Dec 2025

10/10 Excellent

gemma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful reception on check in. Room small but perfect for what was required. Clean and warm with hot drinks available.
Stayed 1 night in Dec 2025

6/10 Okay

Justin

Stayed 1 night in Dec 2025

2/10 Terrible

Drew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had marks all over the walls, the celling was falling apart, there was spot stickers stuck to the wall in bathroom, there was a step into the bathroom that wasn’t clearly signed.
Celling falling apart
Step into bathroom
Stayed 1 night in Dec 2025

2/10 Terrible

Jo

Liked: Cleanliness
Disliked: Staff & service, amenities
Clean room, but several basic issues made the stay disappointing Although the hotel has a pleasant exterior and the receptionist was welcoming, several avoidable issues left us disappointed with our stay. At check-in, we did not receive any basic information about check-out procedures, breakfast options (even though we had not booked breakfast), or how to access the Wi-Fi. The receptionist was friendly and helpful whenever we asked questions, but it felt more like a training issue — she seemed unsure about what information to provide proactively. While her attitude was excellent, the overall experience lacked the level of professionalism we expected. When we arrived in the room, there was again no information provided. One of the toilet flush mechanisms did not work properly and continued running unless it was hit hard, which is something that should be addressed during routine maintenance. The room was also quite cold on arrival (only 19°C), and although we eventually worked out the thermostat, it did not create a warm first impression. The biggest frustration was the Wi-Fi. I could connect in the reception area but not in our room, despite the booking confirming that free Wi-Fi was included. We had to return to reception for the correct login details — again highlighting the lack of basic communication — but even with the corrected information, the Wi-Fi still did not work in the room. Although the room itself was clean, especially compared with some previous reviews,
Stayed 1 night in Nov 2025

10/10 Excellent

Noel

Stayed 1 night in Nov 2025

10/10 Excellent

DESPINA

Liked: Cleanliness, staff & service, amenities
The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!
Stayed 2 nights in Dec 2025

10/10 Excellent

michelle

Stayed 1 night in Dec 2025

6/10 Okay

Annaliese

Stayed 1 night in Dec 2025

2/10 Terrible

Arun

The room was tired, marks
Stayed 1 night in Dec 2025

6/10 Okay

David

Stayed 1 night in Dec 2025

6/10 Okay

Colin

Business traveller
decent value , comfy pillows and bed - en-suite was small and no bottled provided in the room . Good location and quiet at night .
Stayed 1 night in Dec 2025

8/10 Good

Ryan

Stayed 1 night in Nov 2025

2/10 Terrible

Adnan

Disliked: Cleanliness, amenities
Dirty
Stayed 2 nights in Nov 2025

2/10 Terrible

Rebaz

Liked: Property conditions & facilities
Staff was excellent, but there was a problem with lights in the room, couldn’t turn it off! Struggled until I fall asleep!!
Stayed 1 night in Nov 2025

10/10 Excellent

Declan

Stayed 1 night in Nov 2025

6/10 Okay

Simon

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Cleanliness of room
Stayed 1 night in Nov 2025

6/10 Okay

Rebecca

Business traveller
Disliked: Cleanliness, staff & service
Check in was quick but unwelcoming, just a room key given, nothing to state which room. Receptionist was bland. Fairly clean room, hair found in bed, bathroom needs maintenance. Shops nearby and good location
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean room, nice shower, good value for money, easy to find. will stay again thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Paula

Stayed 2 nights in Oct 2025

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

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