"The hotel was only a two minute walk to Victoria station and in a very safe area. The staff were very pleasant and efficient. However, I booked the ho ... " More
6 Sep 2019 by tophams
thank you for your feed back
19 Jul 2023 by Irina
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our location and are glad that you found it favorable.We sincerely apologize for the issues you encountered with the door handle and the drawer in your room. We understand the importance of a well-maintained and functional room, and we regret that we fell short in this aspect during your stay. Please rest assured that we will address these maintenance concerns promptly to ensure that all rooms are in excellent condition for our guests.Regarding your comment about pricing, we understand that perceptions of value can vary from guest to guest. We regularly review our pricing to ensure that it is competitive with other hotels in the area, while taking into account the quality of our accommodations and services. However, we appreciate your feedback, and we will consider it in our ongoing efforts to offer the best value to our guests.We truly value your feedback, as it helps us identify areas where we can improve, we apologize for any inconveniences you experienced during your stay.Thank you again for sharing your observations with us. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.Kind Regards,Irina
26 Aug 2019 by Tophams
We apologize for the experience you had while staying with us we are underway to making great improvements and hope you may return soon
31 Jul 2019 by tophams
Thank you for your feed bacl
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Tophams Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. This London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Tophams Hotel offers 48 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a continental breakfast daily.
Tophams Hotel has a restaurant on site.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards, cash, mobile payments and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The listed general deposit applies to bookings of 5 guestrooms or more.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
